Where to find the Pottery Barn credit card login
The Pottery Barn credit card is issued by Synchrony Bank, not by Pottery Barn itself. This means your login portal is on Synchrony's website, not on potterybarn.com. Go to mysynchrony.com and enter your username and password there to access your account.
You can also reach the login from Pottery Barn's website: go to potterybarn.com, scroll to the footer, and look for "Credit Card" under the customer service section. This link will direct you to Synchrony's portal. Either route takes you to the same place.
If you have the Pottery Barn Mastercard (the co-branded version), the login process is identical — Synchrony manages all Pottery Barn credit card accounts regardless of which version you hold.
Key Takeaways
- Log in at mysynchrony.com using your username and password, not on the Pottery Barn website itself.
- If you do not remember your username or password, Synchrony's login page has a "Forgot Username" and "Forgot Password" link you can use to reset either one.
- Once logged in, you can view your balance, make payments, see your rewards balance, and read statements.
- If you cannot log in after trying the reset options, call the customer service number on the back of your card to verify your identity and regain access.
What you can do once you are logged in
After you enter your credentials at mysynchrony.com, you land on your account dashboard. From there you can check your current balance, see your available credit, and review your recent transactions. The dashboard also shows your rewards points balance if you are enrolled in Pottery Barn's rewards program.
You can make a payment directly from this portal. Synchrony lets you pay from a bank account or debit card, and you can schedule payments in advance if you want to set up automatic monthly payments. The system will show you when your payment is due and what the minimum payment is.
The account page also has a section for downloading statements. You can retrieve PDF copies of your monthly statements going back several years, which is useful if you need them for tax records or to dispute a charge.
Resetting a forgotten username or password
On the mysynchrony.com login page, you will see two links below the password field: "Forgot Username?" and "Forgot Password?" Click whichever one applies to you.
If you forgot your username, Synchrony will ask for your Social Security number and date of birth to confirm your identity, then display your username on the next screen. If you forgot your password, you will be asked to verify your identity the same way, and then Synchrony will send a password reset link to the email address on file with your account.
Check your email (including spam folders) for the reset link. The link typically expires after a few hours, so act on it fairly soon. Once you click it, you will be taken to a page where you can create a new password. Synchrony requires passwords to be at least 8 characters and include both letters and numbers.
What to do if you cannot log in even after resetting
If you have reset your password and still cannot log in, or if the reset email never arrives, contact Synchrony's customer service directly. The phone number is on the back of your Pottery Barn credit card. Have your card and a form of ID ready when you call.
The customer service team can verify your identity over the phone and help you regain access to your account. They can also check whether there are any security holds on your account that might be blocking login, or whether your account has been locked due to multiple failed login attempts.
If you are calling outside business hours, Synchrony's automated system can often help you reset your password or unlock your account without waiting for a representative.
Setting up automatic payments from your account
Once you are logged in, look for the "Payments" or "Make a Payment" section. From there you can set up a recurring payment that goes out on the same day each month. This is different from a one-time payment — it will repeat until you cancel it.
You will need to provide a bank account number and routing number, or a debit card number. Synchrony will verify the account by depositing two small amounts (usually under $1 each) and asking you to confirm those amounts the next time you log in. This verification typically takes one to two business days.
Automatic payments reduce the risk of missing a due date, which protects your credit score. You can still log in and make additional payments or adjust the amount whenever you need to.
Viewing your rewards and special offers
The Pottery Barn credit card earns rewards points on purchases made at Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and Williams Sonoma. When you log into your Synchrony account, your current points balance appears on the dashboard.
You can also see any special promotional offers that explore to your card — for example, bonus points for spending a certain amount in a month, or bonus points on specific categories. These offers change periodically, so checking your account when you are about to make a large purchase can help you time it to earn extra rewards.
Points can be redeemed for discounts at Pottery Barn locations or online. The redemption process typically happens through the Pottery Barn website or in-store, not through Synchrony's portal, so you will need to transfer your points or use them through Pottery Barn's own system.
Updating your account information
From your Synchrony account dashboard, you can update your mailing address, email address, and phone number. Look for an "Account Settings" or "Profile" section. Keeping this information current ensures you receive statements and payment reminders on time.
If you need to update your bank account information for automatic payments, or if you want to add a secondary user to your account, you may need to call customer service instead of doing it online. Synchrony restricts some account changes to phone verification for security reasons.
Frequently Asked Questions
Is mysynchrony.com the same as the Pottery Barn website?
No. Pottery Barn's website is potterybarn.com, where you shop for products. Your credit card account is managed on mysynchrony.com, which is Synchrony Bank's portal. You can link to Synchrony from Pottery Barn's footer, but the actual login happens on a different domain.
Can I log in on my phone?
Yes. Synchrony's website is mobile-friendly, and you can also read the Synchrony Mobile app from the Apple App Store or Google Play. The app lets you check your balance, make payments, and view statements on the go.
What if I never received a welcome email with my login information?
Check your spam and promotions folders first. If it is not there, call the number on the back of your card and ask Synchrony to resend the welcome email or help you set up your login credentials. You will need to verify your identity with your Social Security number and date of birth.
Can I change my password whenever I want?
Yes. Log in to mysynchrony.com, go to Account Settings or Security Settings, and look for the option to change your password. You can do this as often as you want. Synchrony recommends changing it every few months for security.
What happens if I forget my login for more than a few days?
Your account does not close or get locked just because you have not logged in. You can reset your username or password at any time using the links on the login page, or call customer service. Your account and credit line remain active.