Where to find the Pottery Barn credit card login
The Pottery Barn credit card is issued by Synchrony Bank, not by Pottery Barn itself. This means you log in through Synchrony's portal, not through the main Pottery Barn website. Go to mysynchrony.com and enter your username and password on the login page.
If you do not have an online account yet, you will need to create one before you can log in. You can set up an account on the same mysynchrony.com page by clicking the option to register as a new user. You will need your card number and the phone number or email address associated with your account.
Bookmark mysynchrony.com so you do not accidentally land on a phishing site. Synchrony will never ask you to log in through a link in an email or text message — always go directly to the website yourself.
Key Takeaways
- The Pottery Barn credit card login is at mysynchrony.com, because Synchrony Bank issues the card, not Pottery Barn.
- You need a username and password to log in; if you do not have an account, you can create one using your card number and contact information.
- Once logged in, you can view your balance, make payments, see your statement, and update your contact details.
- If you forget your password, use the "Forgot Username or Password" link on the login page to reset it through your email or phone number.
What you can do after you log in
Once you are in your account, you can check your current balance, see how much credit you have available, and review your recent transactions. You can also read or view your monthly statement as a PDF file, which is useful if you need it for your records or taxes.
The account page lets you make a payment toward your balance using a bank account or debit card. You can choose to pay the full amount, the minimum payment, or any amount in between. Synchrony also shows you when your payment is due and what your interest rate is.
You can update your mailing address, email address, or phone number in the account settings. If you want to change your password or set up two-factor authentication for extra security, those options are also in the settings menu.
If you cannot remember your login information
Click "Forgot Username or Password" on the mysynchrony.com login page. Synchrony will ask you to enter your card number and either your email address or the phone number on file. They will send you a link or code to reset your password.
If you do not receive the reset email or text within a few minutes, check your spam folder. If it is not there, try the other contact method — email or phone — because sometimes one route works faster than the other.
If you cannot reset your password online, call Synchrony customer service at the number on the back of your card. They can verify your identity and help you regain access to your account.
Setting up two-factor authentication
Two-factor authentication adds a second layer of security to your account. After you enter your username and password, Synchrony sends a code to your phone or email, and you have to enter that code before you can log in. This means someone who steals your password alone cannot access your account.
To turn on two-factor authentication, log in to your account, go to settings or security options, and look for the two-factor authentication or "additional security" section. You will choose whether to receive codes by text message or email, and Synchrony will walk you through the setup.
What to do if your card is lost or stolen
If you lose your card or think someone used it without permission, call Synchrony when ready at the number on the back of your card or on your statement. Do not wait to log in online — a phone call is faster for reporting fraud or a lost card.
Synchrony can freeze your card right away so no one can use it, even if they have the number. They will also review any charges you did not make and may reverse them. A new card will be mailed to you within one to two weeks.
Troubleshooting common login problems
If you see a message that your username or password is wrong, make sure you are typing it correctly. Passwords are case-sensitive, which means capital letters and lowercase letters are different. If you are still locked out after a few tries, use the password reset link instead of guessing.
If the website is very slow or will not load, try clearing your browser's cache and cookies, then reload the page. You can also try a different web browser or device. If mysynchrony.com is down for maintenance, Synchrony usually posts a notice on the login page saying when it will be back up.
If you see a security warning or the page looks different than usual, do not log in. Close the browser tab and go to mysynchrony.com directly by typing it into the address bar yourself. Scammers sometimes create fake login pages that look almost identical to the real one.
Frequently Asked Questions
Can I log in to my Pottery Barn credit card account on the Pottery Barn website?
No. The Pottery Barn website does not host credit card logins. You must go to mysynchrony.com because Synchrony Bank issues the card. Some Pottery Barn pages may have a link to Synchrony, but the actual login happens on Synchrony's site.
What should I do if I never set up an online account?
Go to mysynchrony.com and click the option to register as a new user. You will need your card number and either your phone number or email address. After you create your account, you can log in with your new username and password.
Is it safe to pay my bill through the Synchrony website?
Yes. Synchrony uses encryption and security measures to protect your payment information. Make sure you are on mysynchrony.com and not a fake site. Never click a link in an email or text to log in — always go to the website directly.
How long does it take for my payment to show up?
Payments made online usually post to your account within one business day. If you pay by phone or mail, it may take longer. Synchrony shows you the expected posting date when you make the payment.
Can I use the Synchrony app instead of the website?
Yes. Synchrony has a mobile app you can read from the Apple App Store or Google Play Store. You log in with the same username and password you use on mysynchrony.com, and you can do most of the same things — check your balance, make payments, and view your statement.