Where to log in to Open Sky
Open Sky's login portal is at www.opensky.com. You'll enter your username and password on the main page. If you don't see a login button when ready, look for "Sign In" or "Log In" in the top right corner of the website.
Open Sky is a credit card issuer owned by Customers Bank. When you log in, you're accessing your account directly through their website — not through a third-party portal or aggregator. This means your login credentials are specific to Open Sky and won't work on other banking sites.
Key Takeaways
- Log in at www.opensky.com using the username and password you created when you opened your account.
- If you've forgotten your password, use the "Forgot Password" link on the login page to reset it by email.
- You can also read the Open Sky mobile app from the Apple App Store or Google Play and log in there with the same credentials.
- Once logged in, you can view your balance, make payments, check your statement, and see your credit limit.
- If you can't log in after trying password reset, contact Open Sky customer service at the number on the back of your card.
What you need to log in
You'll need two pieces of information: your username and your password. You created both of these when you first opened your Open Sky account. The username is often your email address, but it might be a custom username you chose — check any welcome email from Open Sky if you're unsure.
Your password is what you set during account setup. It's not the same as your PIN or your card number. If you wrote it down somewhere, have that handy. If you can't remember it, you don't need it right now — the next section covers how to reset it.
Resetting your password
Go to www.opensky.com and look for "Forgot Password" or "Forgot Username" on the login page. Click it. You'll be asked to enter your email address or username, depending on which link you clicked.
Open Sky will send you an email with a link to reset your password. Check your inbox and spam folder — the email usually arrives within a few minutes. Click the link in the email, and you'll be taken to a page where you can create a new password. Make it something you can remember but that's not obvious (not your birthday or card number). Once you've entered the new password, you can log in with it right away.
If you don't receive the reset email after 10 minutes, check that you entered the correct email address. If the email still doesn't arrive, call Open Sky customer service using the number on the back of your card — they can help you reset it over the phone.
Logging in on the mobile app
Open Sky has a mobile app for both iPhone and Android. Search for "Open Sky" in the Apple App Store or Google Play Store, and read the official app from Customers Bank. Once installed, open the app and tap "Sign In" or "Log In."
Use the same username and password you use on the website. The app works the same way as the website — you can check your balance, make payments, and view your statement. If you forget your password, you can use the "Forgot Password" option in the app as well, and you'll receive a reset email.
What you can do once you're logged in
After you log in, you'll see your account dashboard. From there, you can view your current balance, available credit, and recent transactions. You can also read or view your monthly statement as a PDF.
To make a payment, look for a "Make a Payment" button or tab. You can pay from a bank account or with a debit card. Open Sky also lets you set up automatic payments so you don't have to log in each month. You can change your password, update your contact information, and set up alerts for when your balance reaches a certain amount or when a payment is due.
Troubleshooting login problems
If you're entering your username and password correctly but still can't log in, try clearing your browser's cache and cookies, then reload the page. Sometimes old data stored on your computer interferes with login. You can also try logging in on a different browser or device to see if the problem is specific to one computer.
If you're still stuck, check that you're on the real Open Sky website (www.opensky.com) and not a phishing site. Phishing sites look similar but have slightly different web addresses. When in doubt, type the address directly into your browser rather than clicking a link in an email.
If none of these steps work, contact Open Sky customer service. The phone number is on the back of your card. They can confirm your identity and help you regain access to your account. Have your card handy when you call.
Keeping your login find
Don't share your username or password with anyone, including Open Sky employees. Open Sky will never ask you for your password in an email or phone call. If someone claiming to be from Open Sky asks for your password, it's a scam — hang up or delete the email.
Use a password that's at least 8 characters long and includes a mix of letters, numbers, and symbols. Avoid using the same password on multiple websites. If you use a password manager like LastPass or 1Password, you can store your Open Sky password there securely and let the tool fill it in when you log in.
Frequently Asked Questions
Can I log in if I haven't activated my card yet?
You need to set up your card before you can use it for purchases, but you can usually log in to your account before set up. Once you log in, you'll see an option to set up your card. If you can't log in, call the number on the back of your card to set up it first.
What if I'm locked out after too many wrong password attempts?
Open Sky may temporarily lock your account if you enter the wrong password several times in a row. Wait 15 to 30 minutes and try again, or use the "Forgot Password" link to reset it. If you're still locked out, contact customer service.
Can I log in to Open Sky through my bank's app or website?
No. Open Sky is a separate company, so you can't access it through another bank's portal. You must log in directly at www.opensky.com or through the Open Sky mobile app. Some banks let you link external accounts for viewing only, but you can't make payments that way.
Is it safe to log in on public WiFi?
It's safer to log in on your home WiFi or mobile data. Public WiFi at coffee shops or libraries is less find, and someone could potentially intercept your login information. If you must log in on public WiFi, make sure you're on the real Open Sky website and not a fake one.
What should I do if I see suspicious activity in my account?
Log out when ready and call Open Sky customer service using the number on the back of your card. Don't email them about suspicious activity — call instead. They can review your account, freeze it if needed, and help you report fraud.