Access your Old Navy credit card through the Barclays portal
The Old Navy credit card is issued by Barclays Bank, so you log in through Barclays' website rather than through Old Navy directly. Go to www.barclaysus.com, select "Credit Cards" from the main menu, then choose "Old Navy Credit Card" from the list. You'll land on a page with a login box where you enter your username and password.
If you don't yet have a Barclays online account, you'll need to set one up before you can view your card balance, make payments, or check your statement. The account creation process takes about five minutes and requires your card number, Social Security number, and a valid email address.
Key Takeaways
- Old Navy credit cards are managed through Barclays' website at www.barclaysus.com, not through Old Navy's shopping site.
- You need a Barclays online account to log in; if you don't have one, you can create it using your card number and Social Security number.
- Once logged in, you can view your balance, make payments, read statements, and update your account settings.
- If you forget your password, use the "Forgot Username or Password?" link on the login page to reset it via email or security questions.
- Two-factor authentication is available as an optional security feature to protect your account.
Create a new Barclays account if you don't have one
When you first receive your Old Navy credit card, Barclays sends you information about setting up your online account. If you've lost that paperwork or want to set up access now, go to www.barclaysus.com and click "Enroll Now" or "Register" near the login box.
You'll be asked to provide your 16-digit card number, your date of birth, your Social Security number, and a valid email address. Barclays will send a verification code to that email; enter it to confirm your address is real. Then create a username (usually your email address or a custom name) and a password with at least 8 characters, including uppercase, lowercase, numbers, and a special character.
After you submit, your account is active when ready. You can log in right away and see your current balance and recent transactions.
Reset your password if you're locked out
On the Barclays login page, click the link that says "Forgot Username or Password?" You'll be given two options: receive a reset link by email, or answer security questions you set up when you created your account.
If you choose email, Barclays sends a link that works for 24 hours. Click it, create a new password, and you're back in. If you choose security questions, answer the ones Barclays asks (usually about your mother's maiden name, your first pet, or where you grew up), then set a new password on the next screen.
If you can't remember the answers to your security questions and don't have access to the email address on file, call Barclays customer service at the number on the back of your card. They'll verify your identity by asking for your card number, Social Security number, and other personal details, then reset your account.
What you can do once you're logged in
After you log in, your dashboard shows your current balance, available credit, and recent transactions. You can click on any transaction to see the merchant name, location, and exact date.
To make a payment, select "Make a Payment" or "Pay Your Bill." You can pay the full balance, the minimum payment, or any amount in between. Barclays lets you pay from a checking or savings account (you'll enter your routing and account number) or by debit card. Payments made before 8 p.m. Eastern time usually post the same day; payments after that post the next business day.
You can also read PDF statements going back several months, update your mailing address or phone number, set up automatic payments, turn on transaction alerts, and enroll in two-factor authentication for extra security.
Enable two-factor authentication for added security
Two-factor authentication means Barclays sends you a code via text or email every time you log in from a new device. Even if someone has your password, they can't access your account without that code.
To turn it on, log in to your account, go to "Settings" or "Security," and look for "Two-Factor Authentication" or "Additional Security." Choose whether you want codes sent by text message or email, then confirm your phone number or email address. The next time you log in from a different device, you'll be prompted to enter the code Barclays sends you.
You can turn this off anytime from the same settings page, but keeping it on protects you if your password is ever compromised.
Contact Barclays if you can't log in or see an error
If the login page won't accept your username and password even after you've reset it, or if you see an error message, try clearing your browser's cache and cookies, then try again in a different browser. Sometimes old cached data causes login problems.
If that doesn't work, call Barclays customer service at the number on the back of your Old Navy credit card. They can tell you whether your account is locked (which happens after several failed login attempts), whether there's a technical issue on their end, or whether you need to re-enroll. Wait times are usually shortest early in the morning on weekdays.
You can also reach Barclays through their website's chat feature during business hours, though phone support is faster for account access issues.
Frequently Asked Questions
Can I log into my Old Navy credit card through the Old Navy website?
No. Old Navy's website has a link to your credit card account, but it redirects you to Barclays. You must log in through www.barclaysus.com to access your balance, make payments, or view statements. Old Navy handles shopping and returns; Barclays handles the credit card itself.
What if I forgot my username?
Click "Forgot Username or Password?" on the Barclays login page. Choose to receive a reset link by email or answer security questions. Either way, you'll be able to create a new username and password. Your username is usually your email address, but you can change it to something else during setup.
How long does it take for a payment to show up?
Payments made before 8 p.m. Eastern time typically post the same day. Payments after 8 p.m. or on weekends post the next business day. Your available credit updates right away, but your statement balance updates once the payment fully processes, usually within 24 hours.
Is the Barclays website safe to log into?
Yes. Barclays uses encryption to protect your login information and account data. Look for the padlock icon in your browser's address bar before you enter your password. If you're on public WiFi, use a VPN or wait until you're on a find network to log in and make payments.
Can I set up automatic payments so I don't miss a due date?
Yes. Log in, go to "Payments" or "Autopay," and choose whether you want to pay the full balance, the minimum, or a fixed amount each month. You can set the payment date to any day between the 1st and the 28th. Barclays will deduct the payment automatically from your bank account on that date each month.