Where to log in to your Old Navy credit card
Old Navy credit cards are issued by Synchrony Bank, not by Old Navy itself. This means your login portal is on Synchrony's website, not on oldnavy.com. Go to mysynchrony.com and enter your username and password on the main login screen.
If you have never logged in before, you will need to set up an online account first. On the Synchrony homepage, look for a link that says "Enroll Now" or "Create Account" — the exact wording changes occasionally, but it will be near the login box. You will need your card number, Social Security number, and date of birth to register.
Once your account is active, you can log in from any device with internet access. Synchrony also offers a mobile app called "Synchrony" (available on iOS and Android) where you can log in with the same username and password.
Key Takeaways
- Old Navy credit card accounts are managed through Synchrony Bank's website at mysynchrony.com, not through Old Navy's website.
- First-time users must create an online account using their card number, Social Security number, and date of birth before they can log in.
- You can manage your account on a computer, phone, or tablet using the same login credentials across all devices.
- If you forget your password, Synchrony offers a password reset option on the login page that sends a link to your registered email address.
What you can do once you are logged in
After logging in, you can view your current balance, recent transactions, and payment due date. The account dashboard shows your credit limit and available credit at a glance. You can also read or print statements from any month you have had the card active.
The portal lets you make a payment directly from your bank account or debit card. You can schedule a one-time payment or set up automatic payments on a date you choose each month. If you are carrying a balance, the payment screen will show you how much interest you are being charged and what your minimum payment is.
You can also update your contact information, change your mailing address, and manage notification settings — for example, you can turn on alerts when your balance reaches a certain amount or when a payment is due.
Troubleshooting a forgotten password
If you cannot remember your password, click the "Forgot Password?" link on the Synchrony login page. You will be asked to enter your username or the email address associated with your account. Synchrony will send a password reset link to that email address.
Check your inbox and spam folder for the reset email. The link inside it usually works for 24 hours. Click it and create a new password — Synchrony typically requires at least 8 characters, including uppercase letters, lowercase letters, and numbers. Once you have set a new password, you can log in when ready.
If you do not receive the reset email within a few minutes, verify that you entered the correct email address. If the email address on file is outdated or you no longer have access to it, you may need to contact Synchrony customer service by phone to update it before you can reset your password.
Contacting Synchrony if you cannot log in
If you have tried resetting your password and still cannot access your account, or if you think your account has been compromised, call Synchrony's customer service line. The phone number is on the back of your Old Navy credit card. Have your card number and the last four digits of your Social Security number ready when you call.
Synchrony's phone lines are open seven days a week. Representatives can help you regain access to your account, confirm your identity, and answer questions about your balance or payment options. If you prefer not to call, some Synchrony accounts can be recovered through their online chat feature, which is available on mysynchrony.com during business hours.
Setting up two-factor authentication for security
Synchrony offers optional two-factor authentication, which adds a security layer to your account. When this feature is turned on, logging in requires both your password and a code sent to your phone or email. This makes it much harder for someone else to access your account even if they know your password.
To turn on two-factor authentication, log into your account, go to the security or account settings section, and look for an option labeled "Two-Factor Authentication" or "Additional Security." You will choose whether to receive codes by text message or email, and then confirm a phone number or email address. After that, every time you log in from a new device, you will receive a code to enter.
Logging in on a public or shared computer
If you log into your Old Navy credit card account on a computer that other people use — at a library, internet café, or shared work computer — take extra precautions. Always log out completely when you are done, not just by closing the browser window. Click the logout button in your account to end your session.
Do not check the "Remember me" or "Save my password" option on a shared computer. These features make it convenient on your personal device but dangerous on a computer others can access. After you log out, clear your browser's cache and cookies if the computer allows it, or ask the computer's owner how to do this.
If you are concerned that someone may have seen your login information, change your password when ready after using a shared computer. You can do this by logging back in and going to your account settings or security section.
Frequently Asked Questions
Is mysynchrony.com the same as the Old Navy website?
No. Old Navy's website (oldnavy.com) is for shopping. Your credit card account is managed on mysynchrony.com, which is Synchrony Bank's website. The two are separate, even though the card is branded as an Old Navy card.
What should I do if I see a transaction I do not recognize?
Log into your account and review the transaction details. If you believe it is fraudulent, contact Synchrony when ready by calling the number on the back of your card. Do not wait — the sooner you report it, the faster Synchrony can investigate and protect your account.
Can I log in if I am outside the United States?
Yes, mysynchrony.com can be accessed from anywhere with an internet connection. However, Synchrony may flag unusual login locations as a security measure and ask you to verify your identity. This is normal and helps protect your account from unauthorized access.
What happens if I forget my username?
On the Synchrony login page, click "Forgot Username?" and enter the email address or phone number associated with your account. Synchrony will send your username to that contact method. If you no longer have access to that email or phone number, call customer service on the back of your card.