Where to log into your Nordstrom Visa account
The Nordstrom Visa card is issued by Synchrony Bank, not by Nordstrom itself. This means your online account lives on Synchrony's website, not on Nordstrom.com. You log in at mysynchrony.com — that is the official portal for all Synchrony-issued credit cards, including the Nordstrom Visa.
When you arrive at mysynchrony.com, you will see a login box asking for your username and password. If you have not yet created an online account, you can set one up on that same page by clicking the link for new users. You will need your card number and Social Security number to register.
Nordstrom also offers a link to Synchrony's login page from their website, but going directly to mysynchrony.com is faster and avoids any confusion about which site you are on.
Key Takeaways
- Log into your Nordstrom Visa account at mysynchrony.com, which is run by Synchrony Bank, the card issuer.
- You will need a username and password; if you do not have an account yet, you can create one using your card number and Social Security number.
- Once logged in, you can view your balance, make payments, read statements, and update your contact information.
- If you forget your password, use the "Forgot Username or Password" link on the login page to reset it through email or text.
- The Nordstrom Visa mobile app also connects to your Synchrony account, so you can log in there instead if you prefer.
What you can do once you are logged in
After you log in to mysynchrony.com with your Nordstrom Visa card, you have access to your full account. You can see your current balance, available credit, and recent transactions. The site shows you your statement balance and the date your payment is due.
You can make a payment directly from the website. Synchrony lets you pay from a bank account or with another card. You can also set up automatic payments so your bill is paid on the same day each month. This is useful if you want to avoid late fees or straightforward prefer not to think about it.
The account page also lets you read or view past statements, update your mailing address or phone number, and change your password. If you have questions about a specific charge, you can dispute it through the same portal.
Setting up the Nordstrom Visa mobile app
Synchrony offers a mobile app called the Synchrony Mobile app, available on both iPhone and Android. You can read it from the App Store or Google Play and log in with the same username and password you use on mysynchrony.com.
The app shows your balance and lets you make payments, view transactions, and upload documents if you need to dispute a charge. Many people find the app faster than logging into the website on a phone browser, especially if you check your balance often.
If you lose your phone or want to stop using the app, you can log out remotely from the website. This prevents anyone who finds your phone from accessing your account.
Resetting a forgotten password
If you forget your password, go to mysynchrony.com and click "Forgot Username or Password" on the login page. Synchrony will ask you to enter your card number and the last four digits of your Social Security number to verify your identity.
You can then choose to receive a password reset link by email or text message. The link usually arrives within a few minutes. Click it and create a new password. Your new password must be at least eight characters long and include at least one number and one letter.
If you do not receive the reset email or text within 10 minutes, check your spam folder or make sure the phone number and email address on file are correct. You can update these from the account settings page once you log back in.
Contacting Synchrony if you cannot log in
If you have tried to reset your password and still cannot access your account, you can call Synchrony's customer service. The phone number is on the back of your Nordstrom Visa card. Have your card number and a form of ID ready when you call.
Synchrony's phone lines are open Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 6 p.m. Eastern time. Wait times are usually shorter early in the morning or mid-week. You can also message Synchrony through the website if you prefer not to call.
If your account has been locked due to multiple failed login attempts, Synchrony will unlock it after 24 hours. You can also call to have it unlocked sooner.
Keeping your login information find
Never share your username, password, or card number with anyone, even if they claim to be from Synchrony or Nordstrom. Synchrony will never ask for your password by email or phone.
Use a strong password that you do not use for other websites. If you use the same password everywhere and one site gets hacked, someone could access your credit card account. Consider using a password manager like Bitwarden or 1Password to store your login information securely.
Log out when you are done using your account, especially on a shared computer. On your phone, the app will log you out automatically after a period of inactivity.
Frequently Asked Questions
Is mysynchrony.com the same as Nordstrom.com?
No. Nordstrom.com is the shopping website. mysynchrony.com is where you manage your credit card account. Synchrony Bank issues the card, so your account is on Synchrony's site, not Nordstrom's. Nordstrom.com has a link to mysynchrony.com, but they are separate websites.
Can I pay my Nordstrom Visa bill through Nordstrom.com?
No. You must pay through mysynchrony.com or by calling Synchrony. You cannot pay your bill on the Nordstrom shopping website. Some stores let you make a payment at the register, but the fastest and most reliable way is through the Synchrony website or app.
What should I do if I see a charge I did not make?
Log into mysynchrony.com, find the charge, and click the dispute button next to it. Synchrony will ask you to describe why you are disputing it. They will investigate and usually respond within 30 days. You can also call the number on the back of your card to report fraud by phone.
Can I use the same password for Synchrony as I use for Nordstrom.com?
You can, but it is not recommended. If someone hacks your Nordstrom shopping account, they could also access your credit card account if the passwords are the same. Use a different password for each account.
How do I set up automatic payments?
Log into mysynchrony.com, go to the payments section, and select "Set Up Automatic Payments." Choose the amount you want to pay (minimum, statement balance, or a fixed amount), the day of the month you want it paid, and the bank account you want it drawn from. Synchrony will confirm the setup and send you an email receipt.