Where to log in to your Nordstrom credit card account
Nordstrom credit card holders log in through the Nordstrom website, not through a separate credit card portal. Go to nordstrom.com, select "Sign In" in the top right corner, and enter your email address and password. If you have a Nordstrom credit card, your account will show your card details, balance, and payment options once you log in.
You can also reach your account through the Nordstrom mobile app, available on iOS and Android. The login process is the same: enter your email and password, and your credit card information will appear in the app alongside your shopping account.
Nordstrom offers two types of credit cards — the Nordstrom Card (for use at Nordstrom stores and nordstrom.com) and the Nordstrom Visa (accepted anywhere Visa is accepted). Both cards use the same login system and account dashboard.
Key Takeaways
- Log in at nordstrom.com or through the Nordstrom mobile app using your email address and password.
- Your credit card balance, payment due date, and transaction history appear in your account dashboard after login.
- You can make a payment, view your rewards balance, and update your account information from the same login page.
- If you forget your password, use the "Forgot Password" link on the sign-in page to reset it by email.
What you can do after logging in
Once logged in, your account dashboard shows your current balance, minimum payment due, and the due date for your next payment. You can view your full statement, see recent transactions, and read past statements in PDF format.
The account page also displays your available credit, credit limit, and interest rate. If you hold a Nordstrom Visa, you can see rewards points earned and check your rewards balance. You can update your mailing address, email address, and phone number from the account settings menu.
Payment options are available directly from the dashboard. You can make a one-time payment, set up automatic payments, or change your payment due date. Nordstrom accepts payments by bank account transfer or debit card.
Resetting your password if you cannot remember it
If you do not remember your password, click "Forgot Password" on the Nordstrom sign-in page. Enter the email address associated with your account, and Nordstrom will send a password reset link to that email within a few minutes.
Click the link in the email and create a new password. Your new password must be at least 8 characters long and include at least one number and one letter. After you reset your password, you can log in when ready with your new credentials.
If you do not receive the reset email within 10 minutes, check your spam or junk folder. If the email does not appear there, verify that you entered the correct email address associated with your Nordstrom account.
Updating your payment method and billing address
You can update the address where Nordstrom sends your bill by logging in and going to "Account Settings" or "Profile." Select "Billing Address" and enter your new address. Changes typically take effect within one business day.
If you want to change the bank account or debit card used for automatic payments, go to "Payment Methods" in your account settings. You can add a new payment method, remove an old one, or set which method is used for automatic payments.
Changes to your billing address do not affect your mailing address for packages. If you want to update where Nordstrom ships your orders, that setting is separate and found under "Shipping Address" in your account.
Viewing your rewards and purchase history
Nordstrom Visa cardholders can see their rewards points balance by logging in and selecting "Rewards" from the account menu. The page shows points earned on recent purchases, your total points balance, and how many points you need to reach the next rewards tier.
All cardholders can view their full purchase history by clicking "Transactions" or "Statement" in their account. You can filter by date range, sort by amount or merchant, and read statements as PDF files. Transaction history typically appears within one business day of your purchase.
If you do not recognize a charge on your statement, you can report it directly from your account or contact Nordstrom customer service by phone. Keep your statement handy when you call, as the representative will ask for the transaction date and amount.
Contacting Nordstrom if you have account problems
If you cannot log in after resetting your password, or if you see unauthorized charges on your account, contact Nordstrom customer service. Call the number on the back of your credit card, or visit nordstrom.com/help to find the phone number for your region.
Nordstrom customer service hours vary by location but typically run from 7 a.m. to 10 p.m. Pacific Time, seven days a week. Have your card number, account email, and a recent statement available when you call.
For fraud or unauthorized charges, report the issue as soon as you notice it. Nordstrom will investigate and may issue a temporary credit while they review the transaction. Federal law limits your liability for unauthorized charges to $50 if you report them promptly.
Frequently Asked Questions
Can I log in to my Nordstrom credit card account on my phone?
Yes. read the Nordstrom app from the App Store (iOS) or Google Play (Android), then log in with your email and password. Your credit card account, balance, and payment options appear in the app the same way they do on the website.
What should I do if I see a charge I did not make?
Log in to your account and note the transaction date and amount. Call the number on the back of your card and report the charge to Nordstrom customer service. They will investigate and may place a temporary credit on your account while they review it.
Can I change my payment due date?
Yes. Log in, go to "Payment Settings" or "Billing," and select "Change Due Date." Nordstrom allows you to choose a due date between the 1st and 28th of each month. The change takes effect on your next billing cycle.
How do I set up automatic payments?
Log in to your account and go to "Payment Methods" or "Automatic Payments." Select "Set Up Auto Pay," choose the amount (minimum payment, statement balance, or a fixed amount), and select your payment method and due date. Nordstrom will deduct the payment automatically each month on your chosen date.
What if I forgot the email address I used to open my account?
Call Nordstrom customer service at the number on your credit card. A representative can look up your account using your card number and verify your identity, then help you reset your email address or password.