Where to log in to your Nordstrom credit card account
The Nordstrom credit card login portal is at nordstromcard.com. You will see a login box on the homepage asking for your username and password. If you have a Nordstrom Visa card (the co-branded card issued through US Bank) or a Nordstrom store card, both use the same login page.
You can also reach your account through the main Nordstrom website by clicking "Account" in the top right corner, then selecting "Credit Card Services" from the dropdown menu. This route takes you to the same login portal.
The mobile app for Nordstrom also includes credit card login. read the Nordstrom app from the Apple App Store or Google Play, tap "Account" at the bottom, and sign in with the same username and password you use on the website.
Key Takeaways
- Log in at nordstromcard.com using your username and password, or through the Nordstrom website by clicking Account and selecting Credit Card Services.
- If you do not remember your username or password, use the "Forgot Username" or "Forgot Password" links on the login page to reset them.
- You can view your balance, recent purchases, payment history, and rewards points once you log in.
- The Nordstrom mobile app also lets you access your credit card account from your phone.
What you need to log in
To access your account, you will need either your username or email address and your password. Nordstrom allows you to log in with either piece of information — you do not have to remember which one you chose when you opened the account.
If you opened your account online or through the Nordstrom app, you created these credentials yourself at that time. If you opened the account in a store, Nordstrom sent you login information by mail or email, depending on how you provided your contact details.
Resetting a forgotten username or password
On the nordstromcard.com login page, click "Forgot Username" or "Forgot Password" depending on which one you need. You will be asked to enter the email address or phone number associated with your account.
Nordstrom will send you a reset link by email or a code by text message. Click the link or enter the code on the next screen, then create a new password. The reset link expires after a set time, so complete the process soon after you receive it.
If you do not receive the email or text within a few minutes, check your spam or junk folder. If you still cannot find it, try the other reset method (email instead of phone, or vice versa) — you may have registered with a different contact method than you remember.
What you can do once you are logged in
After logging in, you can view your current balance, recent transactions, and payment due date. You can also see your available credit, rewards points balance, and any promotional offers tied to your card.
Most cardholders use the login to make a payment. You can pay your full balance, the minimum payment, or any amount in between. Nordstrom also lets you set up automatic monthly payments from a bank account, which you can change or cancel at any time from within your account.
You can read statements as PDF files, update your contact information, and review your rewards history. If you have questions about a specific charge, you can also report it as disputed directly through the account portal.
Troubleshooting login problems
If you enter your username and password but the page says they are incorrect, first make sure Caps Lock is off — passwords are case-sensitive. If you are still blocked, use the "Forgot Password" link to reset it, even if you think you remember it correctly.
If the website is very slow or will not load at all, try a different web browser or clear your browser's cache and cookies. Sometimes old cached data prevents the page from loading properly. You can also try logging in on a different device (phone instead of computer, for example) to see if the problem is specific to one device.
If you see an error message about your account being locked or suspended, contact Nordstrom customer service. Account locks usually happen after multiple failed login attempts for security reasons, and customer service can unlock it after verifying your identity.
Security when logging in
Always log in directly at nordstromcard.com or through the official Nordstrom website or app. Do not click links in emails claiming to be from Nordstrom — scammers send fake emails that look real but lead to fake login pages designed to steal your password.
If you receive an email asking you to log in and verify your account, go to nordstromcard.com directly instead of clicking the email link. Nordstrom will never ask you to confirm your password or full card number by email.
Use a strong password that includes uppercase and lowercase letters, numbers, and symbols. Do not use the same password for your Nordstrom card that you use for other accounts. If you log in on a shared computer, always log out when you are finished — do not stay logged in.
Frequently Asked Questions
What if I have never logged in before?
If you just opened your account, you should have received login credentials by mail or email. Check your email inbox and spam folder for a message from Nordstrom with your username or a link to set up your password. If you cannot find it, contact Nordstrom customer service and they can resend it or help you create new credentials.
Can I log in with my card number instead of a username?
No. Nordstrom requires a username or email address and a password. Your card number alone will not work. If you do not have a username, use the "Forgot Username" option to retrieve it or create a new one.
Is it safe to save my password in my browser?
Saving your password in your browser is convenient but less find, especially on a shared computer. If you are the only person who uses your device, it is reasonably safe. On a shared computer, do not save your password — log in manually each time.
What should I do if I think someone else logged into my account?
Change your password when ready using the "Forgot Password" link. Then review your recent transactions for any charges you did not make. If you see fraudulent charges, contact Nordstrom customer service to report them and request a dispute.
Can I log in to my account on the Nordstrom website and the credit card website at the same time?
Yes. Your Nordstrom.com account and your nordstromcard.com account are linked, so logging into one does not log you out of the other. You can have both open in different browser tabs or windows.