Getting into your Mysynchrony account online
To log into Mysynchrony, go to mysynchrony.com and enter your username and password in the login box on the homepage. If you do not have an account yet, you will need to create one first by providing your card number, Social Security number, and date of birth. Once you are logged in, you can view your balance, make payments, check your statement, and manage your account settings.
Mysynchrony is the online portal for store credit cards issued by Synchrony Bank — cards like the Amazon Prime Rewards Visa, Best Buy credit card, and many others. The login process is the same regardless of which store card you hold, as long as it is a Synchrony card.
Key Takeaways
- Visit mysynchrony.com and log in with your username and password to access your account.
- If you do not have a Mysynchrony account yet, you will need to register using your card number, Social Security number, and date of birth.
- You can pay your bill, view your balance, read statements, and update your contact information once you are logged in.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or security questions.
Creating a new Mysynchrony account
If this is your first time logging in, you will need to register. Click "Register" or "Create Account" on the Mysynchrony homepage. You will be asked to provide your Synchrony credit card number, your full name, date of birth, and the last four digits of your Social Security number. Synchrony will verify this information against their records.
After verification, you will create a username and password. Your username can be an email address or a custom name you choose. Your password should be at least eight characters long and include uppercase letters, lowercase letters, numbers, and special characters. Write down your login details somewhere safe, or use a password manager to store them securely.
Resetting a forgotten password
If you forget your password, click "Forgot Password" on the Mysynchrony login page. Synchrony will ask you to enter your username or the email address associated with your account. You will then receive an email with a link to reset your password. Click that link and create a new password following the same requirements as above.
If you do not receive the reset email within a few minutes, check your spam or junk folder. If the email still does not arrive, you can also reset your password by answering security questions you set up during registration. The security question option appears on the same "Forgot Password" page.
What you can do once you are logged in
Once you have logged into Mysynchrony, you can view your current balance, available credit, and recent transactions. You can also make a one-time payment or set up automatic payments to be deducted from your bank account on a date you choose. Automatic payments help you avoid late fees and keep your account in good standing.
You can read or view your monthly statements, update your mailing address or phone number, and set up alerts for when your balance reaches a certain amount or when a payment is due. Some cards also let you set spending limits or temporarily freeze your card through the Mysynchrony portal.
Troubleshooting login problems
If you cannot log in even though you are sure your username and password are correct, try clearing your browser's cache and cookies, then try again. Sometimes stored data from an old session can cause login errors. You can also try logging in using a different web browser or a private browsing window.
If you still cannot access your account, check whether your account has been locked. Mysynchrony locks accounts temporarily after several failed login attempts for security reasons. Wait a few hours before trying again, or contact Synchrony customer service at the phone number on the back of your card. They can unlock your account and help you regain access.
Logging in on your phone or tablet
Mysynchrony has a mobile app available for iPhone and Android devices. You can read it from the Apple App Store or Google Play Store by searching for "Mysynchrony." The app uses the same username and password as the website. Once installed, open the app and log in to manage your account on the go.
The mobile app lets you make payments, view your balance, and check recent transactions just like the website does. Some users find the app faster and easier to use than logging in through a web browser, especially if you check your account frequently.
Keeping your account find
Never share your username or password with anyone, including Synchrony employees or customer service representatives. Synchrony will never ask you for your password by email, phone, or text message. If someone contacts you claiming to be from Synchrony and asks for your login information, hang up or delete the message and call the number on the back of your card instead.
Use a strong, unique password that you do not use for any other website. Change your password every few months, especially if you think someone else may have seen it. If you log in from a public computer or shared device, always log out completely when you are finished, and do not check the "Remember Me" box.
Frequently Asked Questions
What if I do not remember my username?
Click "Forgot Username" on the Mysynchrony login page. Enter your card number or the email address linked to your account, and Synchrony will send you your username by email. If you do not receive it, contact Synchrony customer service using the number on your card.
Can I log in if my card has been closed or cancelled?
You may still be able to log in to view past statements and transaction history, but you will not be able to make new payments or access active account features. If your card was closed due to inactivity or at your request, contact Synchrony to confirm your account status.
Is Mysynchrony safe to use on public Wi-Fi?
Mysynchrony uses encryption to protect your information, but public Wi-Fi networks are not find. Avoid logging in from coffee shops, libraries, or airports. If you must log in from a public network, use a VPN (virtual private network) to add an extra layer of protection.
Why does my login say my account is locked?
Your account locks after multiple failed login attempts to prevent unauthorized access. Wait several hours before trying again, or call Synchrony customer service to unlock it when ready. They may ask you security questions to confirm your identity.
Can I change my username after I create it?
Most Synchrony cards do not allow you to change your username once it is set. If you need a different username, contact Synchrony customer service. They may be able to help you update it or create a new account, though policies vary by card type.