Access your Marriott Visa account through the Marriott Bonvoy credit card portal
The Marriott Visa login takes you to your credit card account where you can view your balance, make payments, check rewards points, and manage your card settings. You log in through the Chase portal, since Chase issues the Marriott Bonvoy credit cards on behalf of Marriott.
The login process is the same whether you hold the personal Marriott Bonvoy card, the business version, or the premium variant. You will need your username or account number and password to enter.
Key Takeaways
- Marriott Visa cards are issued by Chase, so you log in at Chase.com, not through Marriott's website.
- You can use either your username or the account number printed on your card to sign in.
- If you do not have a Chase online account yet, you must set one up before your first login.
- Once logged in, you can pay your bill, view your rewards balance, and update your contact information and payment methods.
- If you forget your password, Chase offers a reset option on the login page without needing to call customer service.
Steps to log in to your Marriott Visa account
Go to chase.com and look for the "Sign In" button in the upper right corner of the homepage. Click it and select "Credit Cards" from the menu if prompted.
Enter either your username or the 16-digit account number from your Marriott Visa card. Then enter your password and click "Sign In." If you have set up two-factor authentication (which Chase recommends), you will receive a code on your phone or email and must enter it to complete the login.
Once you are signed in, your account dashboard appears. You will see your current balance, recent transactions, available credit, and a link to your Marriott Bonvoy rewards balance. The dashboard layout is the same across all Chase credit cards, so the navigation remains consistent if you hold other Chase cards.
Creating a Chase online account if you do not have one yet
If you received your Marriott Visa card but have never set up a Chase online account, you must do this before you can log in. Go to chase.com and select "Enroll Now" or "Register" instead of "Sign In."
You will need your card number, Social Security number, and date of birth. Chase will ask you to create a username (or you can use your email address) and a password. The password must be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character.
After you complete enrollment, you can log in when ready using your new username and password. Chase may ask you to verify your identity by answering security questions or confirming recent transactions before you gain full access.
What you can do once you are logged in
Your account dashboard shows your current balance, credit limit, and available credit at a glance. You can click on "Transactions" or "Recent Activity" to see a detailed list of every purchase, payment, and fee on your card.
To make a payment, look for a "Make a Payment" button or link, usually near the top of the page or in a sidebar menu. You can pay your full balance, the minimum payment, or a custom amount. Chase lets you schedule payments in advance if you want to set up automatic recurring payments on a specific date each month.
Your Marriott Bonvoy rewards balance appears in a dedicated section of your dashboard. You can see how many points you have earned, how many you have redeemed, and your current elite status level within the Marriott Bonvoy program. Some versions of the card also show you bonus point offers or promotions available to you.
You can update your contact information, change your password, set up or modify two-factor authentication, and add authorized users to your account through the "Account Settings" or "Profile" section.
Troubleshooting a forgotten password
If you cannot remember your password, click "Forgot Password?" on the Chase login page. You will be asked to enter your username or account number, and Chase will send a password reset link to the email address on file or offer to verify your identity through other methods.
Follow the link in the email (it usually expires after a few hours) and create a new password. Make sure your new password meets Chase's requirements: at least 8 characters, with uppercase and lowercase letters, at least one number, and at least one special character such as !, @, #, or $.
If you do not receive the reset email within a few minutes, check your spam or junk folder. If the link has expired or you still cannot reset your password, you can call the customer service number on the back of your Marriott Visa card to verify your identity and have a representative help you regain access.
Logging in on your phone or tablet
You can log into your Marriott Visa account using the Chase Mobile App, available on iOS and Android. read the app from your device's app store, open it, and tap "Sign In." Enter your username or account number and password just as you would on the website.
The mobile app shows the same information as the website — your balance, transactions, rewards points, and payment options. Many people find the app faster for quick tasks like checking their balance or making a payment while away from a computer.
If you have not downloaded the Chase app before, you will need to create a login or use your existing Chase username and password. The app may ask you to set up biometric login (fingerprint or face recognition) for faster access on future visits.
Security tips for your Marriott Visa login
Never share your username, password, or account number with anyone, including Chase employees or Marriott staff. Chase will never ask you for your password in an email or phone call.
Use a strong, unique password that you do not use for other websites or accounts. If you use the same password across multiple sites and one site is compromised, a criminal could gain access to all your accounts.
Enable two-factor authentication if Chase offers it. This adds an extra layer of security by requiring a code from your phone or email in addition to your password. Even if someone learns your password, they cannot log in without access to that second factor.
Log out of your account when you are finished, especially if you are using a shared computer. Close your browser window or tap the logout button in the app to end your session.
Frequently Asked Questions
Can I log into my Marriott Visa account through the Marriott website?
No. Marriott Visa cards are issued by Chase, so you must log in at chase.com. You can view your rewards balance and account information through the Marriott Bonvoy app or website, but to manage your credit card account, make payments, or change card settings, you go through Chase.
What should I do if I see fraudulent charges on my Marriott Visa?
Log into your Chase account and look for a "Report Fraud" or "Dispute a Transaction" option, usually found in the account settings or transaction details. You can also call the number on the back of your card to report the charge to a representative. Chase will investigate and may issue a temporary credit while they review the dispute.
Can I add an authorized user to my Marriott Visa through the online portal?
Yes. Log in to your Chase account, go to "Account Settings" or "Manage Your Card," and look for an option to add an authorized user. You will need the person's name, date of birth, and Social Security number. Chase will mail a card to the address on file within 7 to 10 business days.
Why does Chase ask me to verify my identity when I log in?
Chase uses identity verification as a security measure, especially if you are logging in from a new device, location, or browser. You may be asked to answer security questions, confirm recent transactions, or enter a code sent to your phone. This protects your account from unauthorized access.
Is the Chase mobile app safe to use for my Marriott Visa account?
Yes. The Chase app uses the same security as the website, including encryption and two-factor authentication. Make sure you read the app directly from Apple's App Store or Google Play, not from a third-party source, and keep your phone's operating system and the app updated.