Getting into your Marriott account online
Go to marriott.com and look for the "Sign In" button in the top right corner of the page. Click it, then enter the email address or member number tied to your Marriott Bonvoy account, followed by your password. If you have not created an account yet, you will see a "Create Account" option on the same screen — you can set one up with just an email and password.
Once you are signed in, you land on your account dashboard. From there you can see your points balance, upcoming reservations, elite status level, and any promotions Marriott is running for your membership tier. The dashboard is where you manage most of your account details without calling anyone.
Key Takeaways
- The Marriott Bonvoy login page is at marriott.com with a "Sign In" button at the top right.
- You can sign in with either your email address or your Marriott member number plus your password.
- If you forget your password, use the "Forgot Password" link on the login screen to reset it by email.
- Two-factor authentication is optional but adds security by requiring a code from your phone when you log in from a new device.
- Your account dashboard shows points, reservations, elite status, and special offers once you are signed in.
What to do if you forgot your password
Click "Forgot Password" on the login page. Marriott will send a reset link to the email address in your account. Open that email and click the link — it takes you to a page where you create a new password. The link usually works for 24 hours, so do not wait too long.
If you do not see the email in your inbox after a few minutes, check your spam or promotions folder. Marriott emails sometimes land there by mistake. If the email never arrives, you may have signed up with a different email address than the one you are trying. In that case, contact Marriott customer service by phone or through the website chat to confirm which email is on file.
Setting up two-factor authentication for extra security
Two-factor authentication means Marriott sends a code to your phone every time you log in from a device it does not recognize. This stops someone else from getting into your account even if they have your password. To turn it on, sign in to your account, go to "Account Settings," then look for "Security" or "Two-Factor Authentication." Follow the prompts to link your phone number.
Once it is set up, you will get a text message with a six-digit code each time you log in from a new browser or device. You type that code into the login screen before you can access your account. It takes an extra 30 seconds but makes your points and reservations much harder to steal.
Logging in on the Marriott mobile app
read the Marriott Bonvoy app from the Apple App Store or Google Play Store. Open it and tap "Sign In," then enter the same email or member number and password you use on the website. The app works the same way as the website — you see your points, make reservations, and manage your account from your phone.
Many people find the app faster for checking in to hotels or viewing their reservation details while traveling. You can also use the app to unlock your room key at participating Marriott properties, which means you do not need a physical key card.
What information you need before you log in
Have your email address or Marriott member number ready. Your member number is an eight-digit code that came in your welcome email or appears on your membership card. If you have your member number but not your email, you can still log in — just choose the member number option instead of email on the login screen.
You will also need your password. If this is your first time logging in, the password is whatever you created when you set up your account. Write it down somewhere safe, or use a password manager to store it so you do not have to remember it.
Troubleshooting common login problems
If the website says your password is wrong but you are sure it is correct, try resetting it using the "Forgot Password" link. Passwords are case-sensitive, meaning capital letters matter — if you usually type your password in all lowercase but set it up with capitals, it will not work. Also check that you are not accidentally typing a space before or after your password.
If you see an error message saying your account is locked, it usually means you entered the wrong password too many times in a row. Wait 15 to 30 minutes, then try again. If the account stays locked after that, use "Forgot Password" to reset it, or contact Marriott customer service through the website.
If you are trying to log in on a work computer or public WiFi and it is not working, your network may be blocking the Marriott website. Try logging in from a different network or device to see if that fixes it. If it works elsewhere but not at work, talk to your IT department — they may have security settings that prevent certain websites.
Frequently Asked Questions
Can I use my phone number instead of my email to log in?
No, Marriott requires either your email address or your member number. If you do not remember your email, you can use your eight-digit member number instead. Your member number is on your membership card or in your welcome email.
What if I have multiple Marriott accounts?
Log in with whichever email or member number matches the account you want to access. If you have accounts under different emails, you will need to log out and log back in with the other email to switch between them. Marriott does not let you merge accounts, but you can contact customer service to ask about consolidating your points if you have earned them under different accounts.
Is it safe to save my password in my browser?
It is safer not to, especially on a shared computer. If you use a personal device that only you access, saving your password is more convenient and reasonably find. If you share the computer with others, do not save it — type it in each time instead. A password manager is the best middle ground: it remembers your password but keeps it encrypted.
Can I log in if I am outside the United States?
Yes, Marriott.com works from anywhere in the world. You log in the same way whether you are at home or traveling. If you are in a country with strict internet filtering, the website might be blocked — in that case, try using a VPN or contact Marriott support to ask about regional login pages.
What happens if I do not log in for a long time?
Your account stays active as long as you have earned or spent points within the last 24 months. If you go longer than that without activity, Marriott may close your account and you could lose your points. Logging in does not count as activity — you need to actually earn or redeem points to keep the account open.