Access your Marriott credit card account online
To log in to your Marriott credit card account, go to the Marriott Bonvoy credit card website and enter your username and password on the main login page. If you do not yet have an online account, you will need to set one up first using your card number and other identifying information. Once logged in, you can view your balance, make payments, check your rewards balance, and read statements.
The login process is the same whether you hold a personal or business Marriott Bonvoy credit card. Both card types use the same portal and the same username-and-password system. If you have multiple Marriott credit cards under your name, you can manage all of them from a single account.
Key Takeaways
- Visit the official Marriott Bonvoy credit card login page and enter your username and password to access your account.
- If you do not have an online account yet, you can create one using your card number, Social Security number, and date of birth.
- From your account dashboard, you can pay your bill, view your current balance, check your rewards points, and access past statements.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or security questions.
Create an online account if you are logging in for the first time
When you first receive your Marriott Bonvoy credit card, you do not automatically have an online account. You must create one before you can log in. On the Marriott credit card login page, look for a link that says "Enroll Now" or "Create Account" and click it.
You will be asked to provide your 16-digit card number, your date of birth, and the last four digits of your Social Security number. The system will verify this information against the card issuer's records. Once verified, you can choose a username and password. Your username can be an email address or a custom name you create. Your password must be at least eight characters long and include uppercase letters, lowercase letters, numbers, and a special character.
After you submit your new account information, you should be able to log in when ready. Some cardholders receive a confirmation email, though this is not required to use your account.
Reset your password if you forget it
If you cannot remember your password, click the "Forgot Password" link on the login page. You will be asked to enter your username or the email address associated with your account. The system will then offer you two ways to reset your password: by email or by answering security questions you set up when you created your account.
If you choose the email option, a reset link will be sent to your email address within a few minutes. Click that link and create a new password following the same rules as before (at least eight characters, with uppercase, lowercase, numbers, and a special character). If you choose the security questions option, you will answer two or three questions you selected during account setup, and then create a new password when ready.
Your new password takes effect right away. You can log in with it as soon as you finish resetting it.
Navigate your account dashboard after logging in
Once you are logged in, your dashboard shows your current card balance, your available credit, and your most recent transactions. Near the top of the page, you will see tabs or menu options for different sections: Account, Payments, Rewards, and Statements are the most common.
The Account section displays your card details, personal information on file, and settings. The Payments section is where you make a payment toward your balance, set up automatic payments, or view your payment history. The Rewards section shows your current Marriott Bonvoy points balance, points earned on recent purchases, and any promotions or bonus offers tied to your card. The Statements section lets you read or view past billing statements as PDF files, usually going back 12 to 24 months.
Make a payment from your online account
To pay your Marriott credit card bill online, log in and go to the Payments section. Click "Make a Payment" or a similar button. You will be asked to enter the amount you want to pay and the account you want to pay from (a bank account or another card).
If this is your first time paying online, you will need to add a bank account. You will provide your bank's routing number, your account number, and the account type (checking or savings). The system will verify this information, sometimes by depositing two small amounts into your account that you then confirm. Once verified, you can use that bank account to pay your bill when ready or schedule a payment for a future date.
Payments made before 8 p.m. Eastern Time on a business day usually post to your account the next business day. Payments made after 8 p.m. or on weekends may take one or two additional business days to post.
Troubleshoot common login problems
If you see an error message saying your username or password is incorrect, first make sure you are typing them exactly as you set them up, including capital letters and special characters. Passwords are case-sensitive. If you are still unable to log in, use the "Forgot Password" link to reset your password, even if you think you remember it.
If the website is loading slowly or not at all, try clearing your browser's cache and cookies, then reload the page. You can also try logging in from a different web browser or device. If the problem continues, the Marriott credit card website may be down for maintenance. Check back in a few minutes.
If you see a message that your account has been locked for security reasons, you will usually need to contact the card issuer's customer service line by phone. The phone number is on the back of your card. They will verify your identity and unlock your account, which usually takes a few minutes.
Frequently Asked Questions
Can I log in to my Marriott credit card account on the Marriott Bonvoy app?
Yes. The Marriott Bonvoy mobile app has a section for credit card management. You can log in with the same username and password you use on the website. The app shows your balance, recent transactions, and rewards balance, and you can make payments from it as well.
What should I do if I do not recognize a charge on my statement?
Log in to your account and review the transaction details. If you still do not recognize it, contact the card issuer's customer service number on the back of your card. They can help you dispute the charge or investigate whether it is fraudulent. Do not ignore an unfamiliar charge.
Can I change my username after I create my account?
Most card issuers allow you to change your username from the Account or Settings section of your online account. Look for a link that says "Change Username" or "Update Login Information." If you cannot find this option, call customer service and they can change it for you over the phone.
Is it safe to log in to my credit card account on a public Wi-Fi network?
It is safer to log in from a private network, but the Marriott credit card website uses encryption to protect your information. If you must log in on public Wi-Fi, avoid doing so on shared computers, and always log out when you are finished. Never save your password in the browser.
How often should I change my password?
There is no set rule, but changing your password every few months is a reasonable practice. If you suspect someone else knows your password, change it right away. You can update your password from the Account or Settings section of your online account.