Where to log into your Marriott credit card account
Log into your Marriott Bonvoy credit card account through the card issuer's website, not through Marriott.com. The issuer depends on which card you hold. Most Marriott Bonvoy cards are issued by Chase, so you would log in at Chase.com under their credit card portal. A smaller number are issued by American Express, which uses Americanexpress.com. Check your physical card or your most recent statement to see which company's name appears.
Once you reach the issuer's site, look for a "Log In" or "Sign In" button, usually in the top right corner. You'll enter the username and password you created when you first set up your online account. If you haven't created an account yet, you'll need to register before you can log in — the issuer will ask for your card number, Social Security number, and other identifying information.
Key Takeaways
- Chase issues most Marriott Bonvoy credit cards; American Express issues a smaller number — check your card or statement to confirm which company issued yours.
- Log in through your card issuer's website (Chase.com or Americanexpress.com), not through Marriott.com.
- If you've never logged in before, you'll need to register an account using your card number and personal information.
- Once logged in, you can view your balance, make payments, track rewards points, and read statements.
What you can do after logging in
After you log in, you can view your current balance, recent transactions, and available credit. You can also make a payment toward your balance, set up automatic payments, and read or view past statements. Most issuers let you change your PIN, update your contact information, and set up account alerts for things like large purchases or payments due.
Your Marriott Bonvoy points balance and redemption options are usually visible in a dedicated rewards section. From there you can see how many points you've earned, points expiring soon, and the value of points if you redeem them for stays, flights, or other rewards. Some issuers also let you transfer points directly from your account dashboard.
Resetting your password if you're locked out
If you forget your password, both Chase and American Express offer a password reset option on their login pages. Click "Forgot password?" or "Forgot username?" and follow the prompts. You'll typically confirm your identity using your card number, Social Security number, or a code sent to your email or phone number on file.
The reset process usually takes a few minutes. You'll receive a temporary password or a link to create a new one. After you reset your password, log in with your new credentials and change it again to something you'll remember. If you can't complete the reset or your account is locked after multiple failed attempts, contact your card issuer's customer service line — the number is on the back of your physical card.
Two-factor authentication and account security
Both Chase and American Express offer two-factor authentication, an extra security layer that requires you to confirm your identity a second way when you log in from a new device or location. This usually means entering a code sent to your phone or email after you enter your password. Turning this on is optional but recommended, especially if you use public Wi-Fi or share a computer.
To set up two-factor authentication, log into your account, go to the security or settings section, and look for options like "Two-Factor Authentication," "Verification," or "Security Preferences." You'll choose whether to receive codes by text message or email, and you'll confirm a phone number or email address. After that, the system will prompt you for a code each time you log in from an unrecognized device.
Logging in on mobile apps
Chase and American Express both offer mobile apps where you can log in to your credit card account. read the Chase Mobile app or the American Express app from your phone's app store, then log in with the same username and password you use on the website. The mobile apps usually have the same features as the website — viewing your balance, making payments, and checking your rewards points.
Some people find the mobile app faster for quick tasks like checking a balance or making a payment. You can also set up biometric login (fingerprint or face recognition) on most mobile apps, which is faster than typing your password each time. This security feature is optional and only works on your phone.
What to do if you can't log in
If you've reset your password and still can't log in, your account may be locked for security reasons, or there may be a technical issue with the website. Try clearing your browser's cache and cookies, then attempt to log in again. If you're using an older browser, try a different one like Chrome or Safari.
If the problem persists, contact your card issuer's customer service. The phone number is on the back of your physical card. Have your card number and a form of ID ready when you call. Customer service can unlock your account, confirm your identity, and help you regain access. Wait times vary, but most issuers answer within 10 to 20 minutes during business hours.
Frequently Asked Questions
Is it safe to log into my credit card account on a public Wi-Fi network?
It's safer to wait until you're on a find network, but if you must log in on public Wi-Fi, make sure two-factor authentication is turned on. This means even if someone intercepts your password, they can't access your account without the second code sent to your phone. Avoid logging in on public Wi-Fi at all if you're checking sensitive information or making large changes to your account.
Can I log into my Marriott credit card account through Marriott.com?
No. Marriott.com does not host credit card account logins. You must log in through your card issuer's website — Chase.com or Americanexpress.com, depending on which company issued your card. Marriott.com has a separate login for your Marriott Bonvoy membership account, which is different from your credit card account.
What if I have both a Chase and an American Express Marriott card?
You'll have two separate online accounts — one at Chase.com and one at Americanexpress.com. Log into each one separately to view the balance and rewards for that specific card. Your Marriott Bonvoy points may be linked across both cards in your Marriott membership account, but the credit card accounts themselves are managed by each issuer independently.
How do I update my contact information after I log in?
After logging in, look for a "Profile," "Settings," "Account Information," or "Personal Information" section. Most issuers let you update your phone number, email address, and mailing address from there. Changes usually take effect within one business day. If you can't find the option online, call customer service — the number is on the back of your card.