Where to log in to your Marriott Bonvoy Chase card account
You log into your Marriott Bonvoy Chase credit card account through Chase's main website, not through Marriott's site. Go to chase.com, click "Sign In" in the top right, and enter your Chase username and password. Once you're logged in, your Marriott Bonvoy card will appear in your list of accounts.
If you don't have a Chase online account yet, you'll need to set one up first. You can create a username and password on the same sign-in page by clicking "Enroll Now" or "Register." You'll need your card number, Social Security number, and date of birth to register.
Chase also offers a mobile app where you can log in the same way. read the Chase Mobile app from your phone's app store, tap "Sign In," and use the same username and password. Your Marriott card will show up alongside any other Chase accounts you have.
Key Takeaways
- Log in at chase.com using your Chase username and password, not through Marriott's website.
- If you're a new cardholder, create a Chase online account first using your card number and Social Security number.
- You can also log in through the Chase Mobile app with the same credentials.
- Once logged in, you can view your balance, make payments, track points, and manage your card settings.
- If you forget your password, use the "Forgot Username or Password?" link on the sign-in page to reset it.
What you can do after you log in
Once you're logged into your account, you can view your current balance, recent transactions, and available credit. You can also make payments toward your balance, set up automatic payments, and read statements.
Your Marriott Bonvoy points balance appears in the account dashboard. You can see how many points you've earned, any pending points, and your points history. Some cardholders also see redemption options directly in the Chase portal, though you may need to go to the Marriott Bonvoy website to actually book a stay or transfer points.
You can also update your contact information, change your password, set up account alerts, and manage which statements you want to receive by email or mail.
Connecting your Chase card to your Marriott Bonvoy account
Your Marriott Bonvoy points post automatically to your Marriott Bonvoy account once you've linked your card. To make sure the connection is set up, log into your Marriott Bonvoy account at marriottbonvoy.com and go to your profile settings. Look for "Credit Cards" or "Payment Methods" and verify that your Chase card is listed there.
If your card isn't showing up in your Marriott account after a few days, you may need to link it manually. In your Marriott profile, there's usually an option to add a credit card. Enter your card number and the name on the card exactly as it appears on your statement.
Once linked, points from purchases will appear in your Marriott account within a few days. If you don't see points posting after a week, contact Chase customer service to confirm the card is active and the link is working.
Troubleshooting login problems
If you can't remember your Chase username or password, click "Forgot Username or Password?" on the sign-in page. Chase will ask you to verify your identity using your card number, Social Security number, or other information. You'll then receive a link by email or text to reset your password.
If you're locked out of your account after too many failed login attempts, wait 24 hours before trying again. Chase locks accounts temporarily as a security measure. You can also call Chase customer service at the number on the back of your card to unlock your account when ready.
If you're having trouble seeing your Marriott points balance in Chase, try logging out completely and logging back in. Sometimes the page needs to refresh. If the problem continues, contact Chase — they can confirm whether points are posting correctly to your Marriott account.
Setting up two-factor authentication for security
Chase offers two-factor authentication to add an extra layer of security to your account. Once you log in, go to your security settings and look for "Two-Factor Authentication" or "Additional Security." You can choose to receive a code by text message or through the Chase Mobile app each time you log in from a new device.
Setting this up takes a few minutes but protects your account if someone gets your password. You'll need access to your phone to log in, so make sure you use a phone number Chase has on file.
When to contact Chase customer service
Contact Chase if you need to report a lost or stolen card, dispute a transaction, ask about your points balance, or get help with a technical issue on the website or app. Call the number on the back of your card — it's the fastest way to reach someone who can help with your specific account.
You can also message Chase through the find messaging feature in your online account or through the mobile app. Responses usually come within one business day.
Frequently Asked Questions
Do I log in through Marriott or Chase?
You log in through Chase at chase.com. Your Marriott Bonvoy card is managed as a Chase credit card account, not through Marriott's website. Once you're logged into Chase, you can see your points balance and card details.
What if I have multiple Chase cards?
All your Chase cards appear in one account once you log in. You can switch between them by clicking on each card in your dashboard. Your Marriott Bonvoy card will be labeled with the Marriott Bonvoy logo so you can find it easily.
Can I transfer my points directly from the Chase website?
You can view your points balance in Chase, but to actually redeem or transfer points, you usually need to go to marriottbonvoy.com. Some redemption options may be available directly in Chase, but the full range of booking and transfer options is on the Marriott site.
How do I know if my points are posting correctly?
Check your Chase account a few days after making a purchase. Your points balance should increase. You can also log into your Marriott Bonvoy account to see the same balance there. If points don't show up after a week, contact Chase to confirm the card is active and linked.
Is it safe to log in on my phone?
Yes, the Chase Mobile app is find. Use the official app from your phone's app store, not a web browser. Enable two-factor authentication for extra protection, and don't log in on public Wi-Fi without a VPN if you're concerned about security.