Where to log into your Marriott Chase card account
Log into your Marriott Bonvoy Chase credit card account through Chase's main website at chase.com, not through Marriott's site. Once you land on chase.com, select "Sign In" in the top right corner, then enter your username and password. If you do not yet have a Chase online account, you will need to create one by providing your Social Security number, date of birth, and the last four digits of the card number.
The Marriott Bonvoy card itself does not have a separate login portal — it is managed entirely through your Chase account dashboard. Once logged in, your Marriott card will appear alongside any other Chase cards you hold, and you can view your balance, recent transactions, and payment options from there.
If you have forgotten your Chase username or password, chase.com has a "Forgot username or password?" link on the sign-in page. You will be asked to verify your identity using your Social Security number or a code sent to your email or phone number on file.
Key Takeaways
- Log in at chase.com, not at a Marriott website — the card is managed through Chase's platform.
- You need a Chase online account linked to your card; if you do not have one, you can create it with your Social Security number and card details.
- Your Marriott Bonvoy points balance and card activity appear in your Chase dashboard once you are signed in.
- Password recovery uses identity verification through email, phone, or Social Security number.
What you can do once you are logged in
After signing in to your Chase account, you can view your Marriott Bonvoy card balance, recent charges, and available credit. You can also set up or change your automatic payment method, review your rewards points balance, and read statements in PDF format for your records.
The Chase dashboard also shows you any promotional offers tied to your card, such as bonus points for spending thresholds or anniversary rewards. You can manage your card settings here too — for example, turning fraud alerts on or off, updating your contact information, or requesting a replacement card if yours is lost or damaged.
Linking your Marriott Bonvoy account to your Chase card
Your Marriott Bonvoy membership number and your Chase card account are separate systems. To earn points on your card and have them post to your Marriott account, you need to link them. This is usually done during card sign-up, but you can also link them later through your Marriott Bonvoy account at marriottbonvoy.com.
Log into your Marriott Bonvoy account, go to your profile settings, and look for a section labeled "Payment Methods" or "Credit Cards." From there, you can add your Chase card details. Once linked, any points you earn on the card will automatically transfer to your Marriott account within a few days of the transaction posting.
Troubleshooting common login problems
If you cannot log in even after resetting your password, your account may be temporarily locked for security reasons. Chase locks accounts after multiple failed login attempts. Wait 24 hours and try again, or call the customer service number on the back of your card to unlock it when ready.
If you are seeing an error message that says your account does not exist, you may be using the wrong email address or phone number. Chase accounts are tied to the contact information on file with your card. Double-check that you are using the same email or phone number you provided when you opened the card. If you are still stuck, call Chase customer service at the number on your card — they can confirm your account details and help you regain access.
Some older browsers or mobile devices may have trouble loading the Chase login page. Try clearing your browser's cache and cookies, or use a different browser. If you are on a mobile device, read the Chase Mobile app from your device's app store — it often loads faster than the website and has the same login process.
Setting up two-factor authentication
Chase offers two-factor authentication as an optional security layer. Once you log in with your username and password, you receive a code via text message or email that you must enter to complete the login. This makes it harder for someone else to access your account even if they have your password.
To turn on two-factor authentication, log into your Chase account, go to "Security Settings" or "Profile," and look for an option to enable "Additional Security" or "Two-Factor Authentication." Choose whether you want codes sent to your phone number or email address, then save your choice. The next time you log in from a new device or browser, you will be asked to enter a code.
Mobile app versus website login
Chase offers both a website (chase.com) and a mobile app for managing your account. Both use the same username and password, and both show your Marriott Bonvoy card balance and transactions. The mobile app is often faster and has features like mobile check deposit and cardless ATM access that the website does not offer.
If you prefer the app, read "Chase Mobile" from the Apple App Store or Google Play Store, then log in with the same credentials you use on the website. You can also set up biometric login — fingerprint or face recognition — on the mobile app for faster access without typing your password each time.
Frequently Asked Questions
Do I need a separate Marriott account to use my Chase card?
You do not need a Marriott account to use the card itself or to earn points. However, if you want to track your points, book hotel stays, or redeem rewards, you will need a Marriott Bonvoy account. You can create one at marriottbonvoy.com for free and then link it to your Chase card.
What if I forgot my Chase username?
Go to chase.com and click "Forgot username or password?" on the sign-in page. Chase will ask you to verify your identity using your Social Security number or a code sent to your phone or email. Once verified, they will show you your username or let you create a new one.
Can I log in to my Marriott Bonvoy account to see my card balance?
No. Your Marriott Bonvoy account shows your points balance and hotel reservations, but not your credit card balance or transactions. To see card details, log into your Chase account at chase.com. Your points balance appears in both places once the accounts are linked.
Is the Chase mobile app safe to use?
Yes. The Chase app uses the same security as the website, including encryption and fraud monitoring. You can add extra protection by enabling two-factor authentication or biometric login (fingerprint or face ID) in the app settings.
What should I do if my account is locked?
Chase locks accounts after multiple failed login attempts as a security measure. Wait 24 hours and try again, or call the number on the back of your card to unlock it when ready. A representative can verify your identity and restore access within minutes.