Getting into your Marcus account online
To log into your Marcus credit card account, go to marcus.com and click "Sign In" in the top right corner. You'll enter your email address and password — the same ones you used when you opened the card. If you've forgotten your password, click "Forgot Password?" and Marcus will send you a reset link to your email.
Marcus is the online credit card brand owned by Goldman Sachs. Because it's a digital-only bank, there are no branch locations — all account management happens through their website or mobile app. You won't receive paper statements by default, though you can request them if you need them.
The first time you log in after opening your card, you may be asked to verify your identity with a code sent to your phone or email. This is a security step and takes less than a minute. After that, you can usually log in with just your email and password.
Key Takeaways
- Log in at marcus.com using the email address and password you created when you opened your card.
- If you forget your password, use the "Forgot Password?" link to reset it — the reset email arrives within minutes.
- Marcus may ask you to verify your identity the first time you log in, using a code sent to your phone or email.
- Your account dashboard shows your balance, recent transactions, and payment due date once you're logged in.
- You can also read the Marcus mobile app and log in there with the same email and password.
What you can do once you're logged in
Once you're in your account, you can view your current balance, see your credit limit, and check your recent transactions. The dashboard also displays your statement closing date and payment due date so you know when your balance is due.
From your account, you can make a payment to your card, set up automatic payments, read statements, and update your contact information. You can also see your interest rate (called the APR), any fees you've been charged, and your available credit — the difference between your limit and what you currently owe.
Resetting a forgotten password
Click "Forgot Password?" on the Marcus sign-in page. Enter the email address connected to your account. Marcus will send a password reset link to that email within a few minutes.
Click the link in the email and create a new password. Your password should be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. Once you've set your new password, you can log back in right away.
If you don't see the reset email in your inbox, check your spam or junk folder — sometimes email filters catch it by mistake. If you still can't find it after 10 minutes, try requesting another reset link.
Using the Marcus mobile app
You can read the Marcus app from the Apple App Store or Google Play Store. Once installed, open the app and tap "Sign In," then enter your email address and password — the same credentials you use on the website.
The app shows the same information as the website: your balance, transactions, due date, and available credit. You can also make payments and set up automatic payments through the app. Many people find the app faster for checking their balance or making a quick payment while away from a computer.
Two-factor authentication and security
Marcus uses two-factor authentication to protect your account. The first time you log in from a new device or browser, you'll receive a verification code by text or email. Enter that code to complete your login.
This extra step means that even if someone gets your password, they can't access your account without also having access to your phone or email. You can usually tell Marcus to trust a device for 30 days, so you won't have to verify every single time you log in from your home computer.
What to do if you can't log in
If you're entering your password correctly but still can't get in, try clearing your browser's cache and cookies, then try again. Sometimes old data stored in your browser can cause login problems.
If you're still stuck, contact Marcus customer service. You can reach them by phone at the number on the back of your card, or through the "Contact Us" link on marcus.com. They can verify your identity and help you regain access to your account. Have your card number and the phone number or email address on file ready when you call.
Frequently Asked Questions
What if I never set up a password when I opened my card?
You should have received an email from Marcus asking you to create a password during the account opening process. If you can't find that email, go to marcus.com and click "Forgot Password?" — enter the email address you used to open the card, and Marcus will send you a password setup link.
Can I log in with my phone number instead of my email?
No, Marcus requires your email address to log in. If you've changed your email since opening the card, you'll need to update it in your account settings or contact Marcus customer service to change it on file.
Is it safe to log in on my phone at a coffee shop?
It's safer to use your home WiFi or mobile data than public WiFi. If you must use public WiFi, make sure you're on the real marcus.com website (check the address bar) and that your phone's security software is up to date. Two-factor authentication adds extra protection even if someone intercepts your password.
What happens if I log in and see transactions I didn't make?
Contact Marcus customer service right away. Explain which transactions look wrong, and they can investigate. If your card was used without permission, Marcus can freeze your account and issue you a new card while they look into it.
Can I log in to see my credit score?
Marcus doesn't show your credit score in your account dashboard. However, many credit card issuers offer free credit score tracking through their app or website — check your account to see if Marcus provides this. You can also get your free credit report once a year from annualcreditreport.com.