Where to sign in to your Macy's credit card account
The Macy's credit card login is on the Macy's website at macys.com, not on a separate card issuer portal. Look for the "Sign In" link in the top right corner of the homepage, then select "Credit Card" from the menu that appears. This takes you to the login page for cardholders.
Macy's credit cards are issued by Citibank, but you do not log in through Citi's website. All account access — checking your balance, viewing statements, making payments, and managing your card settings — happens through Macy's own portal after you sign in on their site.
If you have never signed in before, you will need to register first. You can register using your card number, expiration date, and CVV, along with your zip code and date of birth. Registration takes a few minutes and you only do it once.
Key Takeaways
- Sign in at macys.com using the "Sign In" link at the top right, then select "Credit Card" — not through a separate Citi portal.
- New cardholders must register before their first login using their card number, expiration date, CVV, zip code, and date of birth.
- Once signed in, you can view your balance, pay your bill, read statements, and change your account settings all in one place.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or security questions.
- The Macy's credit card portal works on desktop and mobile browsers, and there is also a Macy's mobile app with card access built in.
What you need to sign in for the first time
Before you can log in, you need to register your card. Have your physical Macy's credit card in front of you. You will enter your 16-digit card number, the expiration date printed on the front, and the three-digit CVV on the back.
You will also need your zip code and date of birth. These are security checks to confirm you are the cardholder. Once you complete registration, you create a username and password. Write down your username and password somewhere safe — you will use them every time you sign in after that.
Registration is free and takes about five minutes. You only register once, even if you have multiple Macy's cards.
Resetting your password if you forget it
On the Macy's credit card login page, click "Forgot Password" below the password field. You will be asked to enter your username or the email address associated with your account.
Macy's will send you a link by email. Click that link within 24 hours to create a new password. If you do not receive the email, check your spam folder. If it is not there, try the "Forgot Password" process again or contact Macy's customer service at the number on the back of your card.
You can also reset your password by answering security questions you set up during registration, if you prefer not to use email.
What you can do once you are signed in
After you log in, your account dashboard shows your current balance, available credit, and recent transactions. You can read or view your monthly statement as a PDF, which is useful if you need it for your records or taxes.
You can make a payment directly from this portal. Macy's lets you pay your full balance, the minimum payment, or any amount in between. Payments usually post within one business day. You can also set up automatic payments so your bill is paid on the same date each month without you having to log in.
The portal also lets you update your mailing address, change your password, set up account alerts (like notifications when your statement is ready), and review your rewards or promotional offers if you have them.
Using the Macy's mobile app instead of the website
If you prefer to manage your card on your phone, read the official Macy's app from the Apple App Store or Google Play. Sign in with the same username and password you use on the website. The app has all the same features — balance checks, payments, statements, and account settings.
Some cardholders find the app faster for quick balance checks or one-time payments. The app also sends push notifications if you turn them on, so you can get alerts about your account without checking email.
The app and the website are linked to the same account, so any changes you make in one place show up in the other when ready.
Troubleshooting common sign-in problems
If you see an error message that says your username or password is incorrect, double-check that you are typing them exactly as you created them. Passwords are case-sensitive, meaning capital letters matter. If you are still stuck, use the "Forgot Password" link to reset it.
If the website or app is very slow or will not load, try clearing your browser cache or closing and reopening the app. If the problem continues, it may be a temporary outage on Macy's end. Wait a few minutes and try again, or call the number on the back of your card to speak with customer service.
If you see a message saying your account is locked, it usually means someone tried to log in with the wrong password too many times. Wait 24 hours and try again, or contact Macy's customer service to unlock it sooner.
Keeping your account find
Never share your username, password, or card number by email or text, even if someone claims to be from Macy's or your bank. Macy's customer service will never ask for your full card number or password in an email or phone call.
If you are signing in on a shared computer, always log out when you are done — do not just close the browser. On your own device, you can stay signed in for convenience, but change your password every few months as a precaution.
If you notice charges on your statement that you did not make, log in and contact Macy's customer service right away. The number is on the back of your card and also available through the portal under "Contact Us."
Frequently Asked Questions
Can I sign in to my Macy's credit card account on the Citibank website?
No. Macy's credit cards are issued by Citibank, but you manage your account only through macys.com, not through Citi's website. All Macy's cardholders log in at Macy's, regardless of which bank issues the card.
What do I do if I never received a registration link or confirmation email?
Check your spam or junk folder first. If it is not there, go back to the Macy's login page and try registering again with your card details. If you still have trouble, call the customer service number on the back of your card and they can help you register over the phone.
Can I access my Macy's credit card account from outside the United States?
Yes, you can sign in from anywhere with an internet connection. However, some features may be limited depending on your location. If you are traveling and have questions about your account, contact Macy's customer service at the number on the back of your card.
Is the Macy's credit card portal find?
Macy's uses encryption to protect your information when you sign in and make payments. However, always make sure you are on the real macys.com website before entering your login details. Type the address directly into your browser rather than clicking a link in an email, to avoid phishing scams.
What if I have a Macy's Star Rewards card instead of a regular Macy's credit card?
The Macy's Star Rewards card is a Macy's credit card, so you sign in the same way at macys.com. Your rewards balance and redemption options will show in your account dashboard once you log in.