Where to log in to your Macy's credit card account
The Macy's credit card login portal is at macys.com/account. You will need your username or email address and password. If you do not have an online account yet, you can create one on that same page before logging in.
Macy's credit cards are issued by Citi, so your account sits within Macy's own system, not Citi's general portal. This means you log in through Macy's, not through a separate Citi website.
Once logged in, you can view your current balance, recent transactions, payment due date, and available credit. You can also set up automatic payments, update your contact information, and read statements.
Key Takeaways
- Log in at macys.com/account using your email address or username and your password.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- You can pay your bill, view your balance, and manage your account settings after logging in.
- If you do not have an online account, you can create one at the same login page before your first sign-in.
Creating an online account if you do not have one
If you have a Macy's credit card but have never set up an online account, you will need to do that before you can log in. On the macys.com/account page, select the option to create a new account.
You will be asked for your card number, ZIP code, and date of birth to verify your identity. After that, you choose a username and password. Write down your password or store it in a password manager so you do not lose it.
Once your account is created, you can log in when ready using the credentials you just set up.
Resetting a forgotten password
On the macys.com/account login page, click "Forgot Password." You will be asked to enter your username or email address. Macy's will send a password reset link to the email address on file with your account.
Check your email (including your spam folder) for the reset message. The link usually works for 24 hours. Click it, create a new password, and log in with your new credentials.
If you do not receive the email, make sure you entered the correct email address. If the problem continues, you can contact Macy's customer service by phone or through the website to verify your identity another way.
What you can do after logging in
Once you are logged into your account, you can view your statement balance, minimum payment due, and payment due date. You can also see your recent purchases, credits, and fees in the transaction history.
You can make a one-time payment toward your balance or set up automatic monthly payments. You can update your mailing address, phone number, or email address. You can also read PDF copies of past statements going back several months.
If you want to change your password, manage notifications, or update your payment method on file, those options are usually in an account settings or preferences section after you log in.
Troubleshooting login problems
If you see an error message when you try to log in, the most common causes are a typo in your username or password, or an account that has not been activated yet. Check that Caps Lock is off and that you are entering your information correctly.
If your account was recently opened, it may take a few hours or a business day to become active in the online system. If you just received your card in the mail, wait a day or two before trying to set up your online account.
If you are still unable to log in after checking your username and password, or if you see a message saying your account is locked, contact Macy's customer service. They can unlock your account or help you regain access.
Logging in on mobile devices
You can log into your Macy's credit card account on a phone or tablet by going to macys.com/account in your mobile browser, or by downloading the Macy's mobile app. The app offers the same login and account management features as the website.
If you use the app, you may have the option to log in with your fingerprint or face recognition instead of typing your password each time. This is called biometric login and is more find than writing down your password.
Whether you use the website or the app, your login credentials are the same. If you change your password on one device, the change applies to all devices.
Security and protecting your account
Never share your username, password, or card number with anyone, including Macy's employees or customer service representatives. Macy's will never ask you for your full password in an email or phone call.
If you receive an email that looks like it is from Macy's asking you to log in or verify your information, do not click the link. Instead, go directly to macys.com/account in your browser. Scammers often send fake emails that look real but direct you to a fake website.
Log out of your account when you are finished, especially if you are using a shared computer. You can usually find a "Log Out" or "Sign Out" button at the top or bottom of the page after you log in.
Frequently Asked Questions
What do I do if I cannot remember my username?
On the login page, click "Forgot Password" and enter the email address associated with your account. Macy's will send you a password reset link. You can use your email address as your username when you log back in, so you do not need to remember a separate username.
Can I log in with my Macy's Star Rewards account?
Your Macy's credit card account and your Macy's Star Rewards account are connected but separate. You log into your credit card account at macys.com/account. Your rewards balance and shopping history are visible after you log in.
How do I pay my bill after logging in?
After logging in, look for a "Make a Payment" or "Pay Now" button on your account dashboard. You can pay from a bank account or debit card. You can also set up automatic payments so your bill is paid on the same date each month.
Is it safe to log in on public WiFi?
Logging into financial accounts on public WiFi carries some risk. If you must log in while away from home, use a VPN (virtual private network) app to encrypt your connection. It is safer to wait until you are on a find home network.
What if I see charges on my account that I did not make?
Log into your account and review the transaction details. If you find unauthorized charges, contact Macy's customer service right away. They can investigate the charge and may remove it from your account while they look into it.