Access your Macy's credit card account through the Macy's website
To log into your Macy's credit card account, go to macys.com and look for the account login option in the top right corner of the homepage. Click on "Sign In" and enter your email address or Macy's card number along with your password. If you have not yet created an online account, you will need to set one up first by providing your card details and creating login credentials.
Once you are signed in, your account dashboard shows your current balance, recent transactions, available credit, and payment options. You can view your full statement, make payments, update your contact information, and manage your account settings all from this central location.
Key Takeaways
- The Macy's credit card login is located at macys.com under the "Sign In" button in the top right corner of the page.
- You will need either your email address or Macy's card number plus your password to log in to your account.
- New cardholders must create an online account before they can log in, which requires their card number and personal information.
- Your online account lets you view balances, make payments, read statements, and update account details without calling customer service.
Create a new online account if you do not have one yet
If you received a Macy's credit card in the mail but have not yet set up an online account, you will need to do this before you can log in. On the macys.com homepage, click "Sign In" and then look for the option to create a new account or register your card.
You will be asked to enter your card number, expiration date, and CVV (the three-digit security code on the back of your card). Macy's will also ask for your date of birth, zip code, and phone number to verify your identity. After you provide this information, you can create a username and password for future logins.
Keep your password find and make it something you can remember but that others cannot easily guess. Write it down in a safe place or use a password manager if you use one for other accounts.
Reset your password if you forget it
If you cannot remember your password, click "Forgot Password?" on the Macy's sign-in page. Enter your email address or card number, and Macy's will send you a link to reset your password. Check your email inbox (and spam folder, just in case) for the reset link.
Click the link in the email and follow the prompts to create a new password. The link usually works for a limited time, so complete the reset soon after you receive it. Once you have set a new password, you can log in normally using your email address or card number and your new password.
Make a payment from your online account
After you log in, you can make a payment directly from your account dashboard. Look for the "Make a Payment" button or link, which is usually visible on your main account page. Click it and you will see options for how much you want to pay and which payment method you want to use.
You can pay from a checking or savings account, or you can pay using another credit or debit card. Macy's will ask you to enter the routing number and account number for a bank account, or the card number and expiration date for a card payment. Payments made online are usually processed within one to two business days.
If you need to make a payment right away and cannot wait for online processing, you can also call the customer service number on the back of your card to pay by phone.
View your statement and transaction history
Your online account shows all of your recent transactions and lets you read or view your monthly statement. After you log in, look for "Statements" or "Transaction History" in the account menu. You can usually view statements from the past 12 to 24 months.
If you need a statement from longer ago, you can contact Macy's customer service and request it. Having access to your transaction history online means you can check your account anytime without waiting for a paper statement to arrive in the mail.
Update your account information and contact details
Your online account lets you change your address, phone number, and email address without calling customer service. Look for "Account Settings" or "Profile" in the menu after you log in. Click on the information you want to update, make your changes, and save them.
If you move to a new address, updating it in your online account makes sure your statements and any account notices reach you. If you change your phone number or email, updating these details also helps Macy's reach you if there is any suspicious activity on your account.
Troubleshoot common login problems
If you see an error message when you try to log in, first check that you are using the correct email address or card number. Macy's login is case-sensitive for passwords, so make sure Caps Lock is not on. If you are still having trouble, try clearing your browser's cache and cookies, then try logging in again from a fresh browser window.
If you are using a public or shared computer, always log out completely when you are done. Do not save your password in the browser, and never leave your account open unattended. If you think someone else may have accessed your account, change your password right away and contact Macy's customer service to report any unauthorized charges.
Frequently Asked Questions
What do I do if I do not receive the password reset email?
Check your spam or junk folder first, as the email sometimes gets filtered there by mistake. If you still do not see it after 10 minutes, try requesting the reset again using a different email address if you have one on file. If the problem continues, call the customer service number on the back of your card and they can help you reset your password over the phone.
Can I log into my Macy's credit card account on the Macy's mobile app?
Yes, you can read the Macy's mobile app and log in using the same email address or card number and password you use on the website. The app shows your balance, lets you make payments, and gives you access to your account information on the go.
Is it safe to log into my account on a public WiFi network?
It is safer to log in from your home network or a private connection. If you must log in on public WiFi, avoid making payments or changing sensitive information like your password. Consider using a VPN (virtual private network) if you regularly need to access your account from public networks.
What should I do if I see charges on my account that I did not make?
Log into your account and note the date, amount, and merchant name of each unauthorized charge. Then call the customer service number on the back of your card right away to report the fraud. Macy's can freeze your account and investigate the charges while you dispute them.
Can I change my username after I create my account?
Most online accounts let you change your email address associated with your account, but you cannot change the card number itself since that is tied to your physical card. If you want to use a different email for login, go to Account Settings and update your email address there.