Go directly to the Macy's American Express login page
The fastest way in is to visit americanexpress.com, then select "Log In" at the top of the page. From there, choose "Personal" and enter your username or the email address tied to your account, followed by your password. If you have the American Express mobile app installed, you can also log in through that app using the same credentials.
Do not use the main Macy's website to access your American Express card account — the two sites are separate. Logging in through Macy's.com will take you to your Macy's shopping account, not your credit card portal.
Key Takeaways
- The Macy's American Express card account lives on americanexpress.com, not on Macy's.com, so you must go to the American Express site to view your balance and payments.
- You log in with the username or email address you created when you opened the card, plus your password.
- The American Express mobile app works for login if you prefer to manage your account on your phone.
- If you cannot remember your password, use the "Forgot password?" link on the login page to reset it by email.
- Two-factor authentication may appear after you enter your password, asking you to verify your identity through a code sent to your phone or email.
What to do if you forgot your password
On the American Express login page, click "Forgot password?" below the password field. Enter the email address or username associated with your account. American Express will send you a link to reset your password — check your inbox and spam folder if you do not see it within a few minutes.
Click the link in that email and create a new password. Your password must be at least eight characters long and include uppercase letters, lowercase letters, numbers, and at least one special character (such as !, @, #, or $). After you save the new password, return to the login page and sign in with it.
Understanding two-factor authentication on your login
After you enter your username and password correctly, American Express may ask you to verify your identity a second way. This is called two-factor authentication, and it adds a security layer to your account. You will see a prompt asking how you want to receive a verification code — usually by text message to your phone or by email.
Select your preferred method and wait for the code to arrive. Enter that code into the box on the screen within the time limit (usually ten minutes). Once you enter the correct code, you will be logged in to your account. If you do not receive the code, click "Resend code" or try a different delivery method.
Viewing your balance, payments, and transactions after login
Once you are logged in, your account dashboard appears. At the top you will see your current balance, available credit, and payment due date. Click "Transactions" or "Activity" to see a list of recent charges. You can filter by date range or merchant name if you need to find a specific purchase.
To make a payment, look for a "Make a Payment" button or link, usually near your balance information. You can pay from a bank account or another card. American Express lets you schedule payments in advance if you want to set up a recurring payment on a certain date each month.
Troubleshooting a login that will not go through
If you see an error message after entering your credentials, first confirm that you are on americanexpress.com and not a different website. Scam sites sometimes look similar to real login pages. Check the web address in your browser — it should start with "https://www.americanexpress.com".
Clear your browser's cache and cookies, then try logging in again. If you still cannot get in, try a different web browser or the American Express mobile app. If the problem persists, call the customer service number on the back of your physical Macy's American Express card — a representative can help you regain access or reset your account.
Linking your Macy's shopping account to your American Express card
Your Macy's American Express credit card account and your Macy's shopping account are separate, but you can link them for convenience. Log into your Macy's.com account, go to "Account Settings," and look for an option to link a payment method or credit card. You will need your card number and the email address associated with your American Express account.
Linking the accounts lets you see your Macy's purchases reflected in your American Express transaction history and earn rewards through the Macy's Star Rewards program if you are enrolled. It does not change how you log in — you still use americanexpress.com to manage your card account and Macy's.com to shop.
Frequently Asked Questions
Can I log into my Macy's American Express card through the Macy's website?
No. The Macy's website and the American Express website are separate. You must go to americanexpress.com to access your credit card account. Logging in through Macy's.com takes you to your shopping account, not your card account.
What should I do if I get locked out of my account?
After several incorrect password attempts, American Express may temporarily lock your account for security. Wait 15 to 30 minutes and try again, or use the "Forgot password?" link to reset it. If you remain locked out, call the number on the back of your card.
Is it safe to log in on my phone?
Yes. The American Express mobile app and the website both use encryption to protect your information. Make sure you are on a find network (not public Wi-Fi) and that you log out when finished, especially on a shared device.
Can I change my username after I create it?
American Express does not allow you to change your username, but you can use your email address to log in instead. If you want to use a different email address, contact American Express customer service and they can update it for you.
What if I see charges I do not recognize on my account?
Log into your account and review the transaction details. If a charge is fraudulent, contact American Express when ready using the number on your card or through the "Report Fraud" option in your account settings. American Express will investigate and may issue a credit.