Where to log in to your Marriott credit card account
Your Marriott Bonvoy credit card account lives on the card issuer's website, not on Marriott.com. The issuer depends on which bank offers your card. Marriott Bonvoy credit cards are currently issued by Chase, so you log in through Chase's website at chase.com, not through Marriott's site.
Once you're on Chase's homepage, look for the "Sign In" button in the top right corner. This takes you to a login page where you enter your username and password. If you've never logged in before, you'll need to set up an online account first — Chase will walk you through that process using your card number and other identifying information.
Do not use your Marriott Bonvoy account login to access your credit card. The two accounts are separate. Your Marriott Bonvoy login controls your hotel rewards account and point balance. Your Chase login controls your credit card statements, payments, and account settings.
Key Takeaways
- Marriott Bonvoy credit cards are issued by Chase, so you log in at chase.com, not at Marriott.com.
- Your credit card account and your Marriott Bonvoy rewards account are two separate logins.
- If you don't have a Chase online account yet, you can create one using your card number and personal information.
- Once logged in, you can view statements, make payments, and manage card settings from your Chase account dashboard.
Setting up your Chase online account for the first time
If you've just received your Marriott Bonvoy credit card and haven't logged in yet, you'll need to create a Chase online account. Go to chase.com and select "Sign In" in the top right. On the login page, look for a link that says "Enroll now" or "Create login" — the exact wording changes occasionally, but it's always near the main login fields.
Chase will ask you to enter your card number, the last four digits of your Social Security number, and your date of birth. After you verify this information, you'll create a username and password. Your username can be an email address or a custom name — either works. Your password needs to be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character.
Once your account is created, you can log in when ready. Your first login may prompt you to set up additional security options, such as a security question or a phone number for two-factor authentication. Chase recommends completing these steps to protect your account.
What you can do after you log in
Once you're logged into your Chase account, you can view your current balance, recent transactions, and available credit. You can also read or print statements going back several months. Most cardholders use the login to make payments — you can pay your full balance, a minimum payment, or a custom amount directly from the Chase website.
You can also update your account settings, such as your mailing address, phone number, or email address. If you want to change your credit limit, report a lost or stolen card, or dispute a transaction, you can start those requests through your online account. For some requests, Chase may ask you to call their customer service line to complete the process.
Your login also shows you information about your rewards. You'll see how many points you've earned, any promotional bonuses you're working toward, and your current point balance. However, to transfer points to Marriott or redeem them for travel, you'll need to log into your separate Marriott Bonvoy account.
Connecting your credit card to your Marriott Bonvoy account
Your Marriott Bonvoy credit card and your Marriott Bonvoy rewards account are linked behind the scenes — points you earn on the card automatically post to your Marriott account. However, you still log in to each one separately. To make sure they're connected, log into your Marriott Bonvoy account at marriott.com and check that your credit card is listed under "Payment Methods" or "Linked Cards."
If your card isn't showing up in your Marriott account, you can add it manually. In your Marriott Bonvoy account settings, look for an option to add a payment method or link a card. You'll enter your card number, expiration date, and CVV. Once you add it, it should appear in your account within a few minutes.
If you forget your Chase password
On the Chase login page, select "Forgot username or password?" Chase will ask you to enter your card number or the email address associated with your account. You'll then verify your identity by answering security questions or confirming a code sent to your phone or email.
After you verify your identity, Chase will let you reset your password. You'll create a new one using the same rules as before: at least 8 characters, with uppercase and lowercase letters, numbers, and a special character. Your new password takes effect when ready, and you can log in right away.
Two-factor authentication and account security
Chase offers two-factor authentication as an optional security feature. When you turn it on, you'll need to enter a code sent to your phone or email every time you log in from a new device. This adds an extra step but makes it much harder for someone else to access your account if they somehow get your password.
You can set up two-factor authentication in your account settings after you log in. Chase lets you choose whether to receive codes by text message or email. If you lose access to the phone number or email you registered, you can update it in your settings or call Chase customer service to make changes.
Frequently Asked Questions
Why can't I log in with my Marriott Bonvoy username and password?
Your Marriott Bonvoy account and your Chase credit card account are separate. You log into Marriott at marriott.com with your Marriott credentials, and you log into your credit card at chase.com with your Chase credentials. If you're trying to access your card account, use your Chase login instead.
Where do I see my rewards points balance?
You can see points earned on your card in your Chase account, but your actual Marriott Bonvoy point balance lives in your Marriott account. Log into marriott.com with your Marriott Bonvoy username and password to see your total points and redeem them for hotel stays or other rewards.
Can I pay my credit card bill through the Marriott website?
No. You make credit card payments through your Chase account at chase.com. The Marriott website doesn't handle credit card payments. If you try to pay through Marriott, you'll be redirected to Chase or you won't find a payment option.
What if I have a question about my rewards points?
For questions about points earned on your card, contact Chase customer service — the number is on the back of your card. For questions about redeeming points or your Marriott Bonvoy account, contact Marriott customer service. Each company handles its own side of the account.
Is it safe to log in on my phone?
Yes. Chase's website and mobile app both use encryption to protect your information. If you're using a public Wi-Fi network, consider using your phone's cellular data instead for extra security. Never share your login credentials with anyone, even if they claim to be from Chase or Marriott.