Go to the Kohl's login page and enter your credentials
The Kohl's Charge Card login portal is at www.kohls.com. Look for the "Sign In" link in the top right corner of the homepage. Click it, and you'll see a box asking for your email address (or Kohl's account number) and password.
Enter the email address or account number associated with your Kohl's Charge Card, then type your password. Click "Sign In". If your login is correct, you'll be taken to your account dashboard where you can view your card balance, recent transactions, and payment options.
If you don't remember your password, click "Forgot Password?" on the login page. Kohl's will send a reset link to the email address on file. Follow the link, create a new password, and return to sign in.
Key Takeaways
- The Kohl's Charge Card login is at www.kohls.com in the top right corner under "Sign In".
- You can log in using either your email address or your Kohl's account number plus your password.
- If you forget your password, use the "Forgot Password?" link to reset it by email.
- Once logged in, you can view your balance, make payments, and review your transaction history.
- If you have trouble logging in after trying a password reset, contact Kohl's customer service by phone or through the website.
What you can do once you're logged in
After you sign in, your account dashboard shows your current balance, available credit, and recent purchases. You can review individual transactions by date, see which store or online purchase each charge came from, and read or print statements.
The dashboard also has a "Make a Payment" section where you can pay your balance in full or make a partial payment. You can set up automatic monthly payments if you want the same amount charged to your bank account on a set date each month. Kohl's accepts payment from a checking account, savings account, or debit card.
Resetting a forgotten password
Click "Forgot Password?" on the login page. Enter the email address or account number tied to your Kohl's Charge Card. Kohl's will send a password reset link to your email within a few minutes.
Open the email and click the reset link. You'll be taken to a page where you create a new password. Make it at least 8 characters long and include a mix of uppercase and lowercase letters, numbers, and symbols for security. After you save the new password, go back to the login page and sign in with your new credentials.
Troubleshooting login problems
If you enter your credentials correctly but the system won't let you in, first check that Caps Lock is off — passwords are case-sensitive. Clear your browser's cache and cookies, then try logging in again in a different browser if you have one available.
If you still can't log in after resetting your password and trying a different browser, your account may have a security hold or a technical issue. Contact Kohl's customer service at 1-855-564-5705 (the number is on the back of your card and on the Kohl's website). Have your account number and the email address on file ready when you call.
Setting up two-factor authentication
Kohl's offers the option to add an extra security layer to your account. Once you're logged in, look for "Account Settings" or "Security Settings" in your dashboard. You can choose to receive a one-time code by text message or email each time you log in from a new device.
Turning on two-factor authentication means that even if someone has your password, they can't access your account without that code. It takes a few extra seconds to log in, but it protects your card information and payment methods from unauthorized use.
Logging in on the Kohl's mobile app
The Kohl's mobile app (available on iOS and Android) has its own login portal. Open the app, tap "Sign In" at the bottom of the screen, and enter the same email address or account number and password you use on the website. Your account information syncs between the app and the website, so your balance and transaction history are the same in both places.
The app also lets you check your balance and make payments on the go. You can take a photo of your physical card to add it to your digital wallet, which some phones allow you to use for in-store or online purchases without entering your card number each time.
What to do if your card is lost or stolen
If you lose your Kohl's Charge Card or believe it's been used without your permission, log into your account and look for a "Report Card Lost or Stolen" option, usually under Account Settings or Security. You can also call customer service at 1-855-564-5705 to report it by phone.
Kohl's will freeze your card when ready to stop new charges. You won't be able to use it in stores or online until you request a replacement. A new card typically arrives in 7 to 10 business days. While you wait, you can still pay your balance and view your account online.
Frequently Asked Questions
Can I log in with my phone number instead of my email?
No. Kohl's requires either your email address or your account number to log in. If you don't have your account number, check the front of your physical card or look for it in old statements. If you can't find it, call customer service and they can look it up using your phone number and other identifying information.
Why does the website say my password is wrong when I know it's correct?
Passwords are case-sensitive, so check that Caps Lock is off. Also make sure you're not accidentally including a space at the beginning or end of your password. If you're still stuck, use "Forgot Password?" to reset it. This usually fixes login issues even if you're certain your password is right.
Is it safe to save my password in my browser?
It's safer not to. If someone gains access to your computer or phone, they can log into your account without knowing the password. Use your browser's password manager only if your device is password-protected and you're the only person who uses it. On shared devices, always log out when you're done.
Can I log in to my Kohl's Charge Card account without creating a Kohl's.com account?
Your Kohl's Charge Card account and your Kohl's.com shopping account are linked. When you log in at www.kohls.com, you're accessing both at once. You don't need to set them up separately — one login covers both your card and your shopping history.
What should I do if I'm locked out after too many failed login attempts?
Kohl's temporarily locks accounts after several incorrect password entries to protect against unauthorized access. Wait 15 to 30 minutes, then try logging in again. If you're still locked out, use "Forgot Password?" to reset it, or call customer service at 1-855-564-5705 and they can unlock your account over the phone.