Access your Kohl's Credit Card account through the Kohl's website
To log into your Kohl's Credit Card account, go to kohls.com and look for the "Sign In" link in the top right corner of the homepage. Click it, then enter your email address or Kohl's account number and your password. If you have set up two-factor authentication on your account, you will receive a code on your phone or email that you must enter to complete login.
If you do not yet have a Kohl's online account, you will need to create one first. Click "Create Account" on the sign-in page, provide your email address, create a password, and follow the prompts to set up your profile. Once your account is active, you can log in using those same credentials.
The Kohl's website works on desktop computers, tablets, and mobile phones. The mobile app (available on iOS and Android) also lets you sign in with the same email and password you use on the website.
Key Takeaways
- Visit kohls.com and click "Sign In" in the top right to reach the login page.
- Enter your email address or Kohl's account number and your password to log in.
- If you have two-factor authentication turned on, you will need to enter a code sent to your phone or email.
- New users must create a Kohl's account before they can log in to view their credit card details.
- You can log in on the website, mobile app, or through the Kohl's mobile app on your phone.
What you can do once you are logged in
After you log in, you can view your current balance, recent transactions, and payment due date. The account dashboard shows your credit limit and available credit. You can also read or print your monthly statement from the "Statements" or "Documents" section, depending on how your account is set up.
From your logged-in account, you can make a payment toward your balance using a bank account or debit card. You can also update your contact information, change your password, and manage notification settings so you receive alerts about your account by email or text.
If you forget your password
Click "Forgot Password?" on the sign-in page. Enter your email address or account number, and Kohl's will send you a link to reset your password. Check your email (including your spam folder) for the reset link, which usually arrives within a few minutes. Click the link and create a new password.
If you do not receive the reset email, check that you entered the correct email address or account number. If you still do not see it after 10 minutes, try requesting the reset again. If the problem continues, contact Kohl's customer service by phone or through the website's chat feature.
If you cannot remember your account number or email
On the sign-in page, look for a link that says "Forgot Account Number?" or "Need Help Signing In?" Click it and follow the prompts. Kohl's will ask you to verify your identity by providing your Social Security number or other personal information. Once verified, they will show you your account number or let you reset your login credentials.
You can also call Kohl's customer service directly. The phone number is on the back of your Kohl's Credit Card or on the Kohl's website. Have your card and a form of ID ready when you call.
Two-factor authentication and account security
Kohl's offers two-factor authentication as an optional security feature. When you turn it on, you must enter a code sent to your phone or email every time you log in from a new device. This makes it harder for someone else to access your account even if they know your password.
To set up two-factor authentication, log into your account, go to "Account Settings" or "Security," and look for the two-factor authentication option. You can choose to receive codes by text message or email. Once you turn it on, you will be asked to verify your phone number or email address.
Troubleshooting common login problems
If you see an error message saying your password is incorrect, make sure you are typing it correctly. Passwords are case-sensitive, meaning capital letters and lowercase letters are different. If you have tried several times and are still locked out, use the "Forgot Password?" link to reset it.
If the website says your account is locked, it may be because someone tried to log in with the wrong password multiple times. Wait a few hours and try again, or contact Kohl's customer service to unlock it when ready. If you are having trouble on the mobile app, try logging out completely, closing the app, and opening it again.
If the Kohl's website is running slowly or will not load, try clearing your browser's cache and cookies, or try a different web browser. If the problem continues, it may be a temporary issue with Kohl's servers. Check back in a few minutes or try again later.
Frequently Asked Questions
Can I log in to my Kohl's Credit Card account on the mobile app?
Yes. read the Kohl's mobile app from the App Store (iOS) or Google Play (Android), and sign in with the same email address and password you use on the website. The app lets you check your balance, make payments, and view your statement.
What should I do if I see unauthorized charges on my account after logging in?
Contact Kohl's customer service right away by phone or through the website's chat feature. Have your statement and the details of the unauthorized charges ready. Kohl's will investigate and may issue a credit or send you a new card.
Is it safe to log in to my Kohl's account on a public computer?
It is safer to log in on your own device. If you must use a public computer, make sure you click "Sign Out" or "Log Out" when you are done, and do not check the "Remember Me" box during login. Clear your browser history afterward if possible.
Can I log in if I have not used my account in a long time?
Yes, as long as your account is still open. If you have not made a payment or used your card in several years, Kohl's may have closed the account. Try logging in; if you cannot, contact customer service to find out the status of your account.
Do I need to create a new account if I already have a Kohl's store account?
Not necessarily. If you already have a Kohl's shopping account, you may be able to use the same email and password to access your credit card account. If you are unsure, try signing in with your existing credentials. If that does not work, you can create a separate account for your credit card.