Access your Indigo card account through the Indigo website or mobile app
The Indigo Credit Card is issued by Synchrony Bank. To view your balance, make payments, or check your statement, you log in through Synchrony's portal, not through a separate Indigo-branded site. The login process is the same whether you use a computer or the Synchrony mobile app.
You will need your card number and a password you created when you first set up your online account. If you have not yet created an online account, you can set one up using your card number and personal information.
Key Takeaways
- Indigo cardholders log in through Synchrony Bank's website or mobile app, not through an Indigo-specific portal.
- You need your 16-digit card number and the password you created during account setup to log in.
- If you do not have an online account yet, you can create one using your card number, Social Security number, and date of birth.
- If you forget your password, Synchrony offers a password reset option on the login page that sends a link to your email or phone.
- Once logged in, you can view your balance, recent transactions, payment history, and credit limit from your account dashboard.
Steps to log in on a computer
Go to the Synchrony Bank website at synchronybank.com. Look for the login section, usually labeled "Log In" or "Sign In" near the top of the page. Enter your 16-digit Indigo card number in the first field and your password in the second field, then click the login button.
Synchrony may ask you to verify your identity using a code sent to your phone or email, depending on your account settings and whether you are logging in from a new device. Enter that code when prompted. After verification, you will see your account dashboard with your current balance, recent charges, and payment options.
Steps to log in on the Synchrony mobile app
read the Synchrony Bank app from the Apple App Store or Google Play Store. Open the app and tap "Log In" on the opening screen. Enter your card number and password, then tap the login button.
The app will ask for identity verification the first time you log in or if you log in from a new phone. You can choose to receive a verification code by text or email. Enter the code in the app to complete login. After that, you can usually stay logged in on that device, though you may need to re-enter your password periodically for security.
What to do if you forget your password
On the Synchrony login page, look for a link that says "Forgot Password" or "Reset Password," usually located below the login fields. Click it and enter your card number. Synchrony will send a password reset link to the email address or phone number on file with your account.
Click the link in the email or text message and follow the prompts to create a new password. Your new password must be at least 8 characters long and typically must include uppercase letters, lowercase letters, numbers, and a special character. After you reset your password, you can log in using your card number and the new password.
Creating an online account if you do not have one yet
If you received an Indigo card but have not yet set up an online account, go to synchronybank.com and look for an option to "Enroll" or "Create Account." You will need your 16-digit card number, your Social Security number, and your date of birth. Synchrony will verify this information against their records.
After verification, you will be asked to create a username (usually your email address) and a password. Once you complete enrollment, you can log in when ready using your card number and password. Your account will be active right away, and you can start viewing your balance and making payments online.
What you can do once you are logged in
Your Indigo account dashboard shows your current balance, available credit, and recent transactions. You can view your full statement for any month, read statements as PDFs, and see your payment history going back several months. The dashboard also displays your credit limit and current utilization.
From your account, you can make a payment to your card using a bank account, and you can set up automatic monthly payments if you want the same amount paid on the same day each month. You can also update your contact information, change your password, and adjust notification settings to receive alerts about your account by email or text.
Troubleshooting common login problems
If you see an error message saying your card number or password is incorrect, double-check that you are entering your 16-digit card number (not your account number, which may be different) and that your password is spelled correctly, including uppercase and lowercase letters. Passwords are case-sensitive.
If your account is locked after several incorrect login attempts, Synchrony will temporarily prevent further tries for security. Wait at least 15 minutes before trying again, or use the "Forgot Password" link to reset your password. If you continue to have trouble, you can call Synchrony customer service at the number on the back of your Indigo card.
Frequently Asked Questions
Is the Indigo card login the same as other Synchrony credit cards?
Yes. All Synchrony credit cards, including Indigo, use the same login portal at synchronybank.com. If you have multiple Synchrony cards, you can view all of them in one account after logging in.
Can I log in if I am outside the United States?
Yes, you can log in from anywhere with an internet connection. However, Synchrony may flag unusual login locations and ask for additional verification. If you are traveling, you can contact Synchrony in advance to let them know, or straightforward complete the verification step when prompted.
What should I do if I think my account has been compromised?
Call Synchrony when ready at the number on the back of your card. Do not attempt to log in multiple times if you suspect fraud. Synchrony can freeze your account, review recent transactions, and help you dispute any charges you did not make.
Do I need to create a separate username, or can I use my card number to log in?
You can use your 16-digit card number to log in. You do not need to create a separate username unless you choose to. Some cardholders prefer to use their email address as a username for convenience, but it is optional.
How often do I need to log in again if I stay on the site?
Synchrony will keep you logged in for a period of inactivity, typically 15 to 30 minutes. If you close the browser or do not use your account for longer than that window, you will need to log in again the next time you visit.