Getting into your Indigo account online
To log into your Indigo Credit Card account, go to goindigo.com and click the login button in the top right corner. You'll enter your username and password — the same credentials you set up when you first opened the account. If you've never logged in before, you'll need to register for online access using your card number and Social Security number.
The login page is straightforward: username field, password field, and a sign-in button. Indigo does not use a separate app — everything happens through the website. Once you're logged in, you can see your balance, payment history, credit limit, and current interest rate.
Key Takeaways
- Log in at goindigo.com using the username and password you created when you opened your account.
- First-time users need to register for online access with their card number and Social Security number before they can log in.
- Your online account shows your current balance, available credit, recent transactions, and payment due dates.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- You can set up automatic payments and view your credit limit increases through your online account.
Setting up your first login if you're new
When you receive your Indigo card in the mail, you can register for online access right away. Go to goindigo.com and select the option to register as a new user. You'll need your 16-digit card number, your Social Security number, and your date of birth. Indigo will verify this information against what's on file.
After verification, you'll create a username and password. Your username can be anything you choose — it doesn't have to be your name or email address. Your password should be at least 8 characters and include numbers or special characters for security. Once you've created these, you can log in when ready.
What you can do once you're logged in
Your Indigo account dashboard shows your current balance, available credit, and credit limit. You can see every transaction from the past several months, organized by date. The account also displays your current interest rate and your minimum payment due.
You can make a payment directly from your account using a bank account or debit card. You can also set up automatic monthly payments so you don't have to log in each time. Many cardholders use this feature to pay at least the minimum on the due date, then make extra payments when they have the money.
Your account will also show if Indigo has approved you for a credit limit increase. Some cardholders see this offer after a few months of on-time payments. You can accept or decline the increase from your dashboard.
Resetting a forgotten password
If you forget your password, click "Forgot Password" on the login page. Indigo will ask for your username and the email address on file with your account. They'll send a password reset link to that email address. Click the link and create a new password.
The reset link usually works for 24 hours. If you don't use it within that time, you'll need to request a new one. If you don't have access to the email address on file, contact Indigo customer service — they can verify your identity and help you regain access.
Troubleshooting login problems
If you're getting an error message when you try to log in, first check that you're using the correct website: goindigo.com. Some people accidentally go to a similar-sounding site and then can't log in. Make sure there are no typos in your username or password — passwords are case-sensitive, so "Password123" is different from "password123".
If you're certain your username and password are correct but you still can't log in, your account may be locked for security reasons. This sometimes happens after several failed login attempts. Wait a few hours and try again, or contact Indigo customer service to unlock your account. They can verify your identity over the phone and restore your access.
If you're using a public or shared computer, clear your browser's cache and cookies after you log out. This prevents someone else from accessing your account if they use the same computer later.
Keeping your account find
Never share your username or password with anyone, including Indigo employees. Indigo will never ask you for your password by email or phone. If someone contacts you claiming to be from Indigo and asks for your login information, hang up or delete the email — it's a scam.
Change your password every few months, especially if you've used the same one for a long time. If you think someone else has accessed your account, change your password when ready and contact Indigo to report the suspicious activity. They can review your recent transactions and help you dispute any charges you didn't make.
Frequently Asked Questions
What if I never set up online access when I got my card?
You can register anytime by going to goindigo.com and selecting the new user registration option. You'll need your card number, Social Security number, and date of birth. Registration takes about five minutes and you can log in right after.
Can I log in on my phone?
Yes, the goindigo.com website works on phones and tablets. You can use the same username and password you use on a computer. Indigo does not have a mobile app, so the website is your only option for logging in on the go.
What should I do if I see transactions I didn't make?
Log into your account and look at the transaction details. If you don't recognize a charge, contact Indigo customer service right away with the transaction date and amount. They can start a dispute and may issue a temporary credit while they investigate.
How often should I change my password?
Changing your password every 60 to 90 days is a good practice. If you use the same password across multiple websites, change it more often. If you think your password has been compromised, change it when ready.
Can I log in if I'm behind on my payments?
Yes, you can still log in and see your account details even if you're behind. In fact, logging in to make a payment is one of the fastest ways to get current. Your account will show your past due amount and the date it became past due.