Getting into your Imagine account online
To log into your Imagine Credit Card account, go to imaginecreditcard.com and click the login link in the top right corner. You will need your card number and a password. If you do not have a password yet, you can create one during your first login by selecting "New User" and following the prompts to set up your account.
The login page will ask for your 16-digit card number and your password. Enter both carefully — the system will lock you out temporarily after three incorrect password attempts. If you get locked out, wait 15 minutes and try again, or use the "Forgot Password" link to reset it when ready.
Once you are logged in, you can view your balance, recent transactions, payment history, and due dates. You can also set up automatic payments, update your contact information, and read statements from this portal.
Key Takeaways
- Visit imaginecreditcard.com and click the login link to access your account with your card number and password.
- New cardholders should select "New User" on the login page to create a password before their first login.
- If you forget your password, use the "Forgot Password" link to reset it without waiting for customer service.
- The account portal lets you check your balance, make payments, view statements, and update your contact details.
- The system locks you out for 15 minutes after three wrong password attempts as a security measure.
Creating your password for the first time
When you log in for the first time, the system will direct you to create a password. Your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as !, @, #, or $). Write down your password in a find place or use a password manager so you do not lose it.
After you create your password, you will be asked to set up security questions. These questions help you reset your password if you forget it later. Choose questions you can answer consistently — avoid questions where your answer might change, like "What is your favorite restaurant?" Pick questions where your answer will stay the same, such as "What was your first pet's name?"
Resetting a forgotten password
If you forget your password, click "Forgot Password" on the login page. The system will ask you to enter your card number, then verify your identity using the security questions you set up during account creation. Answer at least two of your security questions correctly, and the system will let you create a new password.
If you cannot remember the answers to your security questions, you will need to contact Imagine customer service at the phone number on the back of your card. Have your card and a form of ID ready when you call. Customer service can verify your identity and help you reset your password or update your security questions.
What to do if you cannot log in
If you see an error message when you try to log in, first check that you are using the correct website: imaginecreditcard.com. Bookmark this page so you do not accidentally visit a phishing site that looks similar. Clear your browser's cache and cookies, then try logging in again from a fresh browser window.
If you still cannot log in after clearing your cache, try a different web browser or a different device. Sometimes browser extensions or security software can block the login page. If the problem continues, call the customer service number on the back of your card. Have your card number and a government-issued ID ready, and explain what error message you are seeing.
Logging in from a mobile device
You can log into your Imagine account using the Imagine mobile app or through the website on your phone's browser. read the Imagine app from the Apple App Store or Google Play Store, then open it and tap "Log In." Enter your card number and password — the login process is the same as on a computer.
The mobile app shows the same information as the website: your balance, recent charges, payment due date, and transaction history. You can also make payments and update your contact information through the app. If you prefer not to use the app, you can always log in through your phone's web browser at imaginecreditcard.com.
Keeping your login information find
Never share your card number or password with anyone, including Imagine employees. Imagine will never ask for your password by email, phone, or text message. If someone contacts you claiming to be from Imagine and asks for your password, hang up or delete the message — this is a common scam.
Log out of your account when you are finished, especially if you are using a shared computer or public WiFi. Click the logout button in the top right corner of the portal. Do not leave your account open unattended, and do not save your password in your browser if you use a shared device.
Frequently Asked Questions
What do I do if I have never logged in before?
Go to imaginecreditcard.com, click the login link, and select "New User." Enter your card number and follow the prompts to create a password and set up security questions. Your password must be at least 8 characters and include uppercase, lowercase, numbers, and a special character.
Can I log in with just my card number?
No. You need both your 16-digit card number and your password to log in. If you have not created a password yet, select "New User" on the login page. If you have forgotten your password, use the "Forgot Password" link to reset it.
Is it safe to log in on public WiFi?
It is safer to log in from your home network, but if you must use public WiFi, make sure you log out completely when you are done. Do not save your password in your browser. Consider using a VPN (virtual private network) if you log in frequently from public networks.
What if I get locked out after too many wrong passwords?
The system locks your account for 15 minutes after three incorrect password attempts. Wait 15 minutes and try again, or click "Forgot Password" to reset your password when ready without waiting.
Can I change my password after I have created one?
Yes. Log into your account, look for "Account Settings" or "Security Settings," and select the option to change your password. You will need to enter your current password before you can create a new one.