The IHG member login page is at ihg.com/signin
The InterContinental Hotels Group (IHG) member login is where you access your rewards account, view your points balance, book hotels, and manage your membership details. You reach it by going to ihg.com and clicking "Sign In" in the top right corner, or by going directly to ihg.com/signin. You will need your IHG member ID or the email address linked to your account, plus your password.
If you do not yet have an IHG account, you can create one on the same page at no cost. A new account takes a few minutes to set up and lets you start earning points on hotel stays when ready, even if you book through a third-party site like Expedia or Booking.com (though you earn points faster when you book directly through IHG).
Key Takeaways
- The IHG member login is at ihg.com/signin and requires your member ID or email plus your password.
- You can reset a forgotten password on the login page itself without contacting customer service.
- Two-factor authentication is optional but adds security to your account and points balance.
- Your account dashboard shows your current points, elite status, upcoming reservations, and available redemptions.
- If you cannot log in after trying a password reset, IHG customer service can verify your identity and unlock your account.
What you see after you log in
Once you enter your credentials, you land on your account dashboard. This page displays your current points balance, your elite tier (if you have one), any active reservations, and your member profile information. The dashboard is the hub for most account tasks: redeeming points for free nights, viewing your stay history, updating your payment methods, and changing your email or password.
The left sidebar menu lets you navigate to specific sections. "My Rewards" shows your points and available redemptions. "My Bookings" lists all your current and past reservations. "My Profile" is where you update personal details, contact information, and preferences like room type or check-in time. "Account Settings" controls your password, two-factor authentication, and communication preferences.
Resetting a forgotten password
If you do not remember your password, click "Forgot your password?" on the login page. You will be asked to enter the email address or member ID linked to your account. IHG will send a password reset link to that email address. The link is valid for a limited time (usually 24 hours), so check your inbox and spam folder when ready.
Click the link in the email and create a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and at least one special character (such as !, @, #, or $). Once you set your new password, you can log in right away with your new credentials.
Two-factor authentication and account security
IHG offers two-factor authentication (also called 2FA) as an optional security layer. When enabled, logging in requires both your password and a code sent to your phone or email. This protects your points balance and personal information if someone else learns your password.
To turn on two-factor authentication, log in to your account, go to "Account Settings," and look for the security or authentication section. You can choose to receive codes via text message or email. Each time you log in from a new device, you will need to enter the code. Most devices let you stay logged in for 30 days, so you will not need the code every single time.
Linking your IHG account to the mobile app
The IHG One Rewards app (available on iOS and Android) lets you manage your account, check in to hotels, and view your digital room key from your phone. To use the app, read it, open it, and tap "Sign In." Enter the same email or member ID and password you use on the website. Your account information syncs between the app and the website, so your points balance and reservations are always current.
The app is useful for mobile check-in at participating hotels. Instead of going to the front desk, you can check in through the app and receive a digital key that unlocks your room. Not all IHG properties support mobile check-in yet, but the feature is expanding.
What to do if you cannot log in
If you have tried resetting your password and still cannot access your account, the issue may be with your email address, member ID, or account status. First, make sure you are using the correct email address or member ID. IHG member IDs are usually printed on your membership card and look like a series of numbers.
If you are still locked out, contact IHG customer service. You can reach them by phone (the number is on the IHG website), through the live chat feature on ihg.com, or by submitting a contact form. Have your member ID, email address, and a form of ID ready. IHG will verify your identity and either reset your account or help you regain access.
Frequently Asked Questions
Can I log in with my email address instead of my member ID?
Yes. The login page accepts either your email address or your member ID. Use whichever one you remember. If you do not know your member ID, you can look it up on your membership card or contact IHG customer service with your email address.
What if I have multiple IHG accounts?
IHG allows only one active account per person. If you have created more than one account by accident, contact IHG customer service. They can merge your accounts so your points are combined into a single member ID. Merging usually takes a few business days.
Is my password the same across all IHG brands?
Yes. IHG owns multiple hotel brands (InterContinental, Holiday Inn, Crowne Plaza, and others), and they all use the same login system. One password works for all of them once you are logged into your IHG One Rewards account.
Can I change my member ID?
No. Your member ID is permanent and cannot be changed. However, you can change the email address linked to your account in your profile settings. This does not affect your member ID or your points balance.
What happens if my account is inactive for a long time?
IHG does not close accounts for inactivity, but points may expire if you do not earn or redeem any points within a certain period (usually 24 months). Logging in does not count as activity — you must earn or use points to keep your account active. Check your account terms for your region's specific policy.