Access your IHG Rewards credit card account through the issuer's portal
Your IHG Rewards credit card account lives on the website of the bank that issued it, not on the IHG Hotels website. Most IHG Rewards cards are issued by Chase, though a small number come through other banks. You log in through your card issuer's portal, not through IHG directly.
The login process depends on which bank issued your card. If you have a Chase IHG Rewards card, you use Chase's login portal. If your card comes from a different issuer, you use that bank's portal instead. Your monthly statement will show which bank issued your card — look at the top left corner or the return address.
You will need your card number or the username you created when you first set up online access. If you have never logged in before, you will create a username and password during your first visit to the portal.
Key Takeaways
- Most IHG Rewards credit cards are issued by Chase, so you log in through Chase's website, not IHG's.
- Your monthly statement shows which bank issued your card if you are unsure which portal to use.
- You can reset a forgotten password through the issuer's login page without calling customer service.
- Once logged in, you can view your balance, make payments, see rewards points, and read statements.
- Two-factor authentication adds a security step but is optional on most card issuer portals.
Log in to Chase for a Chase IHG Rewards card
Go to chase.com and click "Sign In" in the top right corner. Enter your username or the card number associated with your account. On the next screen, enter your password.
If you have never logged in before, click "Enroll Now" instead of "Sign In" and follow the steps to create a username and password. You will need your card number, Social Security number, and date of birth. Chase will send a verification code to your phone or email — enter it to complete enrollment.
Once you are logged in, your account dashboard shows your current balance, recent transactions, and available credit. You can make a payment, view your rewards points balance, read statements, and update your contact information from this screen.
Find the login portal for non-Chase IHG cards
If your IHG Rewards card was issued by a bank other than Chase, look at your monthly statement to find the issuer's name and website. The statement will list a customer service phone number and a website URL where you can log in.
Call the number on the back of your card if you cannot find the issuer's website on your statement. The customer service representative can tell you the correct login portal and help you set up online access if you have not done so yet.
Some smaller banks and regional issuers use their own login systems that work similarly to Chase's but may have different layouts or features. The basic process — username, password, and verification — is the same across all card issuer portals.
Reset your password if you forget it
On the login page of your card issuer's website, look for a link that says "Forgot password?" or "Forgot username?" Click it and enter your card number or the email address associated with your account.
The issuer will send a password reset link to your email or phone number on file. Click the link and create a new password. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols — most issuers require this for security.
If you do not receive the reset email within a few minutes, check your spam folder. If it is not there, call the customer service number on the back of your card and ask them to send the reset link again or help you regain access.
Set up two-factor authentication for added security
Two-factor authentication (often called 2FA) adds an extra step when you log in: after you enter your password, the issuer sends a code to your phone or email, and you must enter that code to finish logging in. This makes it much harder for someone else to access your account even if they know your password.
Most card issuer portals offer two-factor authentication but do not require it. To turn it on, log into your account, go to "Security Settings" or "Account Settings," and look for an option to enable 2FA. You will choose whether to receive codes by text message or email.
Once 2FA is on, every login will ask for the code. This takes an extra 30 seconds but is worth the protection, especially if you use the same password across multiple websites.
View your rewards points and redeem them through your card account
After you log in, your dashboard or account summary page shows your current IHG Rewards points balance. The exact location varies by issuer, but it is usually labeled "Rewards," "Points Balance," or "IHG Rewards."
To redeem points, you typically go to the rewards section of your card issuer's portal and click a link to visit the IHG Rewards website. From there, you can book a hotel stay using your points. Some issuers let you redeem points directly through their portal; others send you to IHG's website to complete the booking.
You can also earn points by using your card to pay for everyday purchases. Points post to your account within a few days of the transaction. Your statement and online account both show how many points you have earned and your total balance.
Make a payment and check your billing statement
Log into your card issuer's portal and look for a "Make a Payment" button on your account dashboard. Enter the amount you want to pay and choose your payment method — you can pay from a bank account, another card, or through a check mailed to the issuer.
Payments made online usually post within one to two business days. If you pay by check, allow 7 to 10 business days for the payment to reach the issuer and post to your account. Your current balance and minimum payment due are shown on your dashboard and on your monthly statement.
To read or view past statements, look for a "Statements" or "Documents" section in your account. Most issuers let you view statements going back 12 to 24 months. You can read them as PDF files and save them to your computer.
Frequently Asked Questions
What if I cannot remember whether Chase or another bank issued my card?
Check your most recent monthly statement. The issuer's name and logo appear at the top of the statement, and the website URL for logging in is usually listed there as well. You can also call the customer service number on the back of your card and ask which bank issued it.
Can I log into my IHG Rewards card through the IHG Hotels website?
No. IHG Hotels does not host the credit card login portal. You must log in through your card issuer's website — Chase for most IHG Rewards cards. You can link your IHG Rewards credit card to your IHG Rewards hotel account once you are logged into the card issuer's portal.
What should I do if the login page says my username or password is incorrect?
First, make sure you are on the correct website for your card issuer. Then try resetting your password using the "Forgot password?" link. If you still cannot log in after resetting, call the customer service number on the back of your card for help.
Is it safe to log into my card account on my phone?
Yes, as long as you use the official app or website of your card issuer. Do not log in through a link in an email or text message, even if it looks official — this is a common phishing tactic. Go directly to the issuer's website or read their official app from your phone's app store.
How often should I change my password?
Most security experts recommend changing your password every 90 days, though many card issuers do not require this. Change it sooner if you think someone else may have seen it, if you use the same password on other websites, or if you have not changed it in over a year.