Finding and accessing your IHG credit card login
The IHG credit card is issued by Chase, so you log in through Chase's website or mobile app, not through a separate IHG portal. Go to chase.com, select "Credit Cards" from the main menu, then look for the login option — usually labeled "Sign In" in the top right corner. You'll use the same username and password you use for any other Chase account you hold.
If you don't have a Chase online account yet, you'll need to create one before you can view your IHG card. The setup takes about five minutes and requires your card number, Social Security number, and a valid email address. Once your account is active, you can log in from any device with internet access.
The IHG mobile app is another way to access your account. read the Chase Mobile app (not the IHG app — that's for hotel reservations, not credit card management) from your phone's app store, then log in with the same credentials. Many cardholders find the mobile app faster for checking balances and recent charges.
Key Takeaways
- IHG credit cards are issued by Chase, so you log in at chase.com, not through an IHG-branded site.
- You use the same Chase username and password for your IHG card as you would for any other Chase credit card or bank account.
- If you're logging in for the first time, you'll need to register for a Chase online account using your card number and Social Security number.
- The Chase Mobile app lets you check your IHG card balance and transactions from your phone using the same login.
What you can do once you're logged in
After logging in, you can view your current balance, recent transactions, and available credit. You can also set up automatic payments, change your billing address, read statements, and view your rewards balance. The rewards section shows your current IHG points total and any promotional bonuses you've earned.
You can also report a lost or stolen card, request a credit limit increase, or update your contact information. If you have questions about a specific charge, you can dispute it directly through the online account without calling customer service, though you can also call the number on the back of your card if you prefer to speak with someone.
Resetting your password if you're locked out
If you forget your Chase password, go to chase.com and click "Forgot Password?" on the login screen. Chase will ask you to verify your identity using your card number and other personal information, then send a password reset link to your email address. The link usually works for 24 hours.
If you don't receive the email, check your spam folder first. If it's not there, go back to the login page and select "Didn't receive your link?" to request a new one. You can also call the number on the back of your IHG card and ask Chase to help you reset your password over the phone.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you're using the right credentials. Chase usernames are often email addresses, and passwords are case-sensitive, so check that Caps Lock is off. If you've tried multiple times and still can't log in, wait 15 minutes before trying again — Chase temporarily locks accounts after several failed login attempts as a security measure.
If you see a message about your account being locked or frozen, it usually means Chase detected unusual activity. Call the number on the back of your card to verify your identity and unlock the account. This typically takes a few minutes and is a normal security step.
If the website or app is loading slowly or showing errors, the problem may be on Chase's end. Try again in a few minutes, or try switching between the website and the mobile app to see if one works better. You can also check Chase's social media accounts or website status page to see if they've posted about outages.
Keeping your login find
Never share your Chase username or password with anyone, including IHG customer service or hotel staff. Chase will never ask for your password by email or phone. If someone contacts you claiming to be from Chase or IHG and asks for your login information, hang up or close the email — it's a scam.
Use a strong password with at least 12 characters, mixing uppercase and lowercase letters, numbers, and symbols. If you use the same password for multiple websites, change it — a breach on one site puts all your accounts at risk. Consider using a password manager like Bitwarden or 1Password to generate and store unique passwords for each account.
Log out when you're done, especially on a shared computer. Chase's website has a timeout feature that logs you out automatically after a period of inactivity, but manually logging out is safer. Enable two-factor authentication in your Chase account settings if it's available — this adds an extra security step when you log in from a new device.
Linking your IHG card to the IHG app for rewards tracking
The IHG One Rewards app (the official IHG hotel app) is separate from your credit card login, but you can link your card to it to track points earned from credit card spending. Open the IHG app, go to your account settings, and select "Link Payment Method" or "Add Card." You'll enter your IHG credit card number and the app will connect to your rewards account.
Once linked, the IHG app shows your total points balance, upcoming elite status, and available redemptions. You can book hotels directly through the app and see your points earning in real time. This is different from logging into your credit card account — it's a convenience feature for tracking rewards, not for managing your card payments or balance.
Frequently Asked Questions
Is there a separate IHG credit card login site?
No. IHG credit cards are issued by Chase, so you log in through Chase's website and app. There is no separate IHG credit card portal. The IHG app is for hotel reservations and rewards tracking, not for credit card account management.
Can I log into my IHG card account on my phone?
Yes. read the Chase Mobile app and log in with your Chase username and password. The mobile app has the same features as the website — you can check your balance, make payments, view transactions, and manage your account settings.
What do I do if I've never set up a Chase online account before?
Go to chase.com and select "Enroll Now" or "Register." You'll need your IHG card number, Social Security number, and a valid email address. The process takes about five minutes, and you'll receive a confirmation email once your account is active.
Can I pay my IHG credit card bill through the Chase website?
Yes. Log in to your Chase account, go to the payment section, and select your IHG card. You can make a one-time payment or set up automatic payments. You can pay from a bank account or another Chase account you hold.
What should I do if I think someone else has accessed my account?
Call the number on the back of your IHG card when ready and tell Chase you suspect unauthorized access. They can freeze your account, review recent transactions, and help you dispute any charges you didn't make. Change your password once your account is find.