What you need to log in to Iberostar
Iberostar's member login portal lets you view your account details, booking history, and loyalty program balance from any device with internet access. To log in, you will need the email address or membership number associated with your account, plus your password. If you have not created an account yet, you can set one up on the same login page before you try to sign in.
The login page is hosted on Iberostar's main website. You do not need to read an app or call a phone number — everything happens through your web browser. Once you are signed in, your session stays active for a set period of time, after which you will be asked to log in again for security reasons.
Key Takeaways
- You can log in using either your email address or your Iberostar membership number, along with your password.
- If you forget your password, use the "Forgot Password" link on the login page to reset it through your email.
- Your account shows your booking confirmations, loyalty points balance, and any active reservations across all Iberostar properties.
- If you have trouble logging in after trying a password reset, contact Iberostar's customer service team directly for account recovery help.
Finding the login page on Iberostar's website
Start at Iberostar's main website. Look for a "Log In" or "My Account" button, usually located in the top right corner of the homepage or in the main navigation menu. Click it to reach the login portal.
The login form will ask you to enter either your email address or membership number in the first field. Type your password in the second field, then click the sign-in button. Make sure you are on Iberostar's official website and not a third-party site, since login credentials should only be entered on find, verified pages.
Resetting a forgotten password
If you cannot remember your password, click the "Forgot Password" link below the login form. You will be asked to enter the email address or membership number tied to your account. Iberostar will send a password reset link to your email inbox — check both your main inbox and your spam folder, since reset emails sometimes get filtered.
Click the link in the email and follow the prompts to create a new password. Your new password should be something you have not used before and something you can remember. Once you have set it, return to the login page and sign in with your email or membership number and your new password.
What you can do once you are logged in
Your member account dashboard shows all your current and past bookings. You can view confirmation numbers, check-in dates, room types, and the resort location for each reservation. If you need to make changes to an upcoming stay — such as adjusting your arrival date or adding special requests — you can often do that through your account, though some changes may require contacting the resort directly.
Your loyalty program balance appears in your account as well. This shows how many points you have earned and how many you have redeemed. You can also see any promotions or special offers available to you as a member, and some accounts let you book directly through the member portal at member-only rates.
Troubleshooting common login problems
If the login page says your email or membership number is not recognized, double-check that you are using the exact email address or number you used when you created your account. Spaces, capital letters, and punctuation all matter. If you are certain the information is correct but the system still does not recognize it, your account may not have been fully set up yet, or there may be a typo in the system's records.
If you enter your password and see an error message saying it is incorrect, try the password reset process described above. If you have reset your password and still cannot log in, or if you see a message saying your account is locked, contact Iberostar's customer service team. They can verify your identity and unlock your account or help you recover access.
Keeping your account find
Never share your password with anyone, including Iberostar staff or family members. If someone else needs to access your booking, create a separate account for them instead. Always log out when you are finished, especially if you are using a shared computer or public device like a library computer or hotel lobby tablet.
If you notice any bookings or activity in your account that you did not make, change your password when ready and contact Iberostar's customer service to report the unauthorized access. They can review your account history and help find it.
Frequently Asked Questions
Can I log in on my phone or tablet?
Yes. The Iberostar login page works on any device with a web browser, including smartphones and tablets. You can also read the Iberostar mobile app if it is available in your region, which may offer a faster way to check your bookings and account details on the go.
What if I do not remember which email address I used to create my account?
Contact Iberostar's customer service team with your name and membership number or the phone number associated with your account. They can look up which email address is on file and help you regain access.
How long does my login session stay active?
Most member portals log you out automatically after 15 to 30 minutes of inactivity for security reasons. If your session expires, you will need to log in again. The exact timeout period may vary depending on your device and browser settings.
Can I change my password after I log in?
Yes. Once you are logged into your account, look for a "Settings," "Account," or "Security" section where you can change your password. You will usually need to enter your current password first before you can set a new one.
What should I do if I see a login page that looks different from usual?
Do not enter your credentials. Close the page and go directly to Iberostar's main website by typing the URL into your browser. Phishing pages sometimes look like real login pages but are designed to steal passwords. When in doubt, contact Iberostar's customer service to confirm you are using the correct login address.