Where to log in to your Hyatt credit card account
The Hyatt credit card is issued by Chase, so you log in through Chase's website or mobile app, not through Hyatt directly. Go to chase.com and select "Credit Cards" from the main menu, then enter your username and password. If you have never logged in before, you will need to create a Chase online account first — this takes a few minutes and requires your card number, Social Security number, and date of birth.
You can also read the Chase Mobile app from your phone's app store and log in there. The app and website show the same information: your current balance, recent transactions, payment due date, and rewards balance if your card earns them.
Do not log in through a link in an email or text message, even if it appears to come from Chase or Hyatt. Scammers send fake login pages that look identical to the real ones. Always type the address directly into your browser or use the official app.
Key Takeaways
- Hyatt credit cards are issued by Chase, so you log in at chase.com or through the Chase Mobile app, not at a Hyatt website.
- Your first login requires you to create a Chase online account using your card number, Social Security number, and date of birth.
- Never click a login link in an email or text — type the address directly or use the official app to avoid fake pages.
- Once logged in, you can view your balance, recent charges, rewards points, and payment options in one place.
Creating your Chase online account for the first time
If you received your Hyatt card in the mail but have not yet set up online access, start at chase.com and click "Enroll Now" or "New User?" on the login page. You will be asked for your card number, the last four digits of your Social Security number, and your date of birth. Chase will verify this information against their records.
Next, you create a username and password. Your username can be an email address or a custom name — Chase recommends using an email you check regularly, because you will use it every time you log in. Your password must be at least 8 characters and include uppercase letters, lowercase letters, and numbers.
After you create your account, Chase may ask you to verify your identity a second time by answering security questions or confirming a code sent to your phone or email. This step protects your account from unauthorized access. Once verification is complete, you can log in when ready.
Resetting a forgotten username or password
On the Chase login page, select "Forgot username?" or "Forgot password?" depending on what you need to recover. Chase will ask you to enter your card number and date of birth, then send a verification code to your phone or email. Enter that code, and you can create a new password or retrieve your username.
If you do not receive the verification code within a few minutes, check your spam folder — sometimes the email lands there by mistake. If you still cannot find it, you can request that Chase send the code to a different phone number or email address on file.
If you cannot remember your card number or the phone number and email associated with your account, call Chase customer service at the number on the back of your card. They can verify your identity and help you regain access.
What you can do once you are logged in
Your Chase account dashboard shows your current balance, available credit, and recent transactions. You can filter transactions by date, category, or merchant to find a specific charge. Each transaction shows the merchant name, the amount, and the date it posted to your account.
You can also set up automatic payments, make a one-time payment, or change your payment due date. If your card earns Hyatt rewards points, your points balance and redemption options appear in a separate section. Some cards let you transfer points to airline partners or redeem them for cash back — the options depend on which Hyatt card you hold.
From your account, you can also read statements as PDF files, update your contact information, set up account alerts (such as notifications when your balance reaches a certain amount), and manage authorized users if you added anyone to your account.
Logging in on a shared or public computer
If you log in on a computer that other people use — such as a library computer, a work computer, or a shared family device — always log out completely when you are finished. Click your name or profile icon in the top right corner of the Chase website and select "Sign Out" or "Log Out." Do not just close the browser window, because that may leave your session active.
On a public computer, do not check the box that says "Remember me" or "Keep me signed in." That option is safe on your personal device but risky on a shared one. Also clear your browser history after you log out, so your login information is not stored on the computer.
If you use a password manager (such as LastPass or 1Password) on a shared device, make sure it is password-protected and that you lock it before you leave the computer.
Two-factor authentication and account security
Chase offers two-factor authentication, which adds an extra layer of security to your account. When this is turned on, logging in requires both your password and a code sent to your phone or email. This means that even if someone learns your password, they cannot access your account without also having access to your phone or email.
You can turn on two-factor authentication in your account settings under "Security" or "Profile." Chase will ask you to choose whether to receive codes by text message or email, and you can change this preference at any time. The first time you log in after turning on two-factor authentication, you will need to enter the code — after that, you may be able to stay logged in on that device for a period of time.
If you lose access to the phone number or email address where you receive codes, contact Chase customer service when ready. They can update your security settings and help you regain access to your account.
Troubleshooting common login problems
If you see an error message saying "Username or password is incorrect," check that you are typing them exactly as you created them — passwords are case-sensitive, meaning uppercase and lowercase letters are different. If you are still stuck, use the "Forgot password?" link to reset it.
If the website says "This account has been locked," it usually means someone tried to log in with the wrong password several times. Wait 24 hours and try again, or call Chase to unlock it sooner. If you did not attempt those logins yourself, contact Chase when ready to report suspicious activity.
If the Chase website or app is running slowly or will not load, try clearing your browser cache and cookies, then refresh the page. If the problem continues, check Chase's social media accounts or call their customer service line to see if there is a known outage. You can also try logging in on a different device or browser.
Frequently Asked Questions
Can I log in to my Hyatt credit card account through the Hyatt app?
No. Hyatt members can log into the Hyatt app to view their loyalty account and book hotels, but credit card account information is only available through Chase. You must use chase.com or the Chase Mobile app to check your balance and make payments.
What should I do if I think someone else logged into my account?
Contact Chase when ready by calling the number on the back of your card. Tell them about the unauthorized access, and they can freeze your account, review recent transactions, and help you dispute any charges you did not make. Chase can also issue you a new card number if needed.
Is it safe to log in on my phone?
Yes, as long as you use the official Chase Mobile app or the Chase website on your phone's browser. Make sure your phone has a passcode or biometric lock (fingerprint or face recognition) so that if you lose it, someone cannot access your account. Always log out when you are finished, especially if you share your phone with others.
Can I log in with a fingerprint or face recognition instead of a password?
Yes. The Chase Mobile app lets you set up biometric login using your phone's fingerprint or face recognition feature. This is faster than typing your password and is just as find. You can turn this on in the app's security settings.
What if I have multiple Chase credit cards?
You log in once with a single username and password, and your dashboard shows all of your Chase credit cards in one place. You can switch between cards to view balances, transactions, and rewards for each one. You do not need separate accounts for each card.