Where to find the HSN credit card login page
The HSN credit card is issued by Synchrony Bank, not by HSN itself. To log into your account, you go to Synchrony's website, not HSN's shopping site. The login portal is at www.mysynchrony.com.
When you arrive at that page, you'll see a box labeled "Log In" on the left side. Enter your username (or the email address you registered with) and your password, then click the button to proceed. If you've never logged in before, you'll need to set up your account first — that process is separate from logging in.
Synchrony also offers a mobile app called the Synchrony mobile app, available on both iPhone and Android. You can log in there using the same username and password you use on the website.
Key Takeaways
- HSN credit card accounts are managed through Synchrony Bank's website at mysynchrony.com, not through HSN's shopping portal.
- You'll need a username (usually your email) and password to log in; if you don't have these yet, you must create an account first.
- The Synchrony mobile app offers the same login and account features as the website.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address.
- Your account shows your balance, payment history, available credit, and transaction details.
Setting up your account if you're logging in for the first time
If you just received your HSN credit card and have never logged in, you need to register before you can use the login page. On the Synchrony website, look for a link that says "Enroll Now" or "Register" — this is usually near the login box.
You'll be asked to provide your card number, the expiration date, and your Social Security number or tax ID. Synchrony will verify this information against their records. Once verified, you'll create a username and password. Write these down or store them in a password manager, because you'll need them every time you log in.
The registration process usually takes a few minutes. After you complete it, you can log in right away using your new credentials.
What you can do once you're logged in
Your Synchrony account dashboard shows your current balance, credit limit, and available credit at a glance. You can view your recent transactions, sorted by date, and read or print statements going back several months.
You can also make a payment directly from your account. Synchrony lets you pay from a bank account you've linked to your profile, and you can schedule payments in advance. The payment will typically post within one to two business days, depending on the method you choose.
Your account also displays your interest rate, minimum payment due, and the date your payment is due each month. If you have questions about a specific charge, you can dispute it through the account portal as well.
Resetting your password if you're locked out
If you forget your password, click the "Forgot Password" link on the Synchrony login page. You'll be asked to enter your username or email address. Synchrony will send a password reset link to the email on file with your account.
Check your email (including your spam folder) for a message from Synchrony. The reset link usually expires after a few hours, so act quickly. Click the link and follow the prompts to create a new password. Make sure your new password is at least eight characters long and includes a mix of letters, numbers, and symbols — Synchrony's system will tell you if it doesn't meet their requirements.
If you don't receive the reset email within a few minutes, check that you entered the correct email address. If you still don't receive it, you may need to contact Synchrony customer service by phone to verify your identity before they reset your password.
Contacting Synchrony if you can't log in
If you've tried to reset your password and still can't access your account, or if you think your account has been compromised, call Synchrony's customer service line. The number is on the back of your HSN credit card. Have your card number and Social Security number ready when you call.
Synchrony's phone team can verify your identity and help you regain access to your account. They can also lock your account temporarily if you suspect fraud, and they can walk you through the login process if you're having technical trouble with the website or app.
Customer service is available seven days a week. Wait times are usually shorter early in the morning or late in the evening.
Keeping your login information find
Never share your username or password with anyone, including Synchrony employees or HSN staff. Synchrony will never ask for your password via email or phone.
Use a unique password for your Synchrony account — don't reuse a password from another website or app. If you use the same password everywhere and one site gets hacked, someone could try that password on your credit card account.
Log out of your account when you're done, especially if you're using a shared computer. On the Synchrony website, look for a "Log Out" button, usually in the top right corner of the page. On the mobile app, you can swipe to log out or straightforward close the app.
Frequently Asked Questions
Can I log into my HSN credit card account through the HSN website?
No. HSN's shopping website does not host credit card account logins. You must go to mysynchrony.com, which is Synchrony Bank's website. Synchrony is the bank that issues the HSN credit card and manages all accounts.
What do I do if I never received a registration email after signing up?
Check your spam or junk folder first — registration emails sometimes get filtered there. If you still don't see it, wait 24 hours and try logging in directly at mysynchrony.com using the username and password you created. If those don't work, call Synchrony customer service at the number on your card to confirm your account was set up.
Can I change my username after I've created it?
Most users log in with their email address, which you can update in your account settings if your email changes. If you created a different username, contact Synchrony customer service to ask about changing it — policies vary depending on your account type.
Is the Synchrony mobile app safe to use?
Yes. The app uses the same security as the website. Make sure you read it directly from the Apple App Store or Google Play Store, not from a third-party source. Always log out when you're finished, especially on a phone you share with others.
What if I see charges on my account that I didn't make?
Log into your account and look for a "Dispute" or "Report Fraud" option, usually in the transaction details or account settings. You can also call Synchrony customer service when ready. Report fraudulent charges as soon as you notice them — the sooner you report, the faster Synchrony can investigate.