Access your HEB credit card account through the Rewards+ portal
HEB credit card holders log in through the HEB Rewards+ website, not through a separate credit card portal. Go to heb.com/rewards and select "Sign In" at the top right. You will need your HEB customer number (found on your card or receipt) and the password you created when you registered your account.
If you have not yet created an online account, you can register on the same page by selecting "Create Account" and entering your email address, customer number, and a new password. The registration takes about five minutes and gives you access to your rewards balance, transaction history, and card settings.
Once logged in, your dashboard shows your current rewards points, recent purchases, and any available offers. You can also update your payment method, change your password, and manage your account preferences from this portal.
Key Takeaways
- HEB credit card login happens at heb.com/rewards, not at a separate credit card website.
- You will need your HEB customer number (on your card or receipt) and your account password to sign in.
- New cardholders must create an account first by providing an email address, customer number, and password.
- Once logged in, you can view your rewards balance, transaction history, and manage your account settings.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address.
What to do if you cannot remember your customer number
Your HEB customer number appears on your credit card itself, usually printed on the front or back. It also shows on any receipt from an HEB store purchase. If you do not have your card or a recent receipt, call HEB customer service at the number on the back of your card and provide your name and address — they can give you your customer number over the phone.
You can also visit an HEB store and ask a cashier or customer service desk associate to look up your customer number. Bring a photo ID so they can verify your identity.
Resetting your password if you are locked out
On the HEB Rewards+ login page, select "Forgot Password" below the sign-in fields. Enter the email address associated with your account. HEB will send you a password reset link to that email within a few minutes.
Click the link in the email and create a new password. Your password must be at least eight characters long and include at least one number and one uppercase letter. Once you have set your new password, return to heb.com/rewards and log in with your customer number and the new password.
If you do not receive the reset email within 10 minutes, check your spam or junk folder. If the email never arrives, contact HEB customer service for help recovering your account.
Viewing your rewards balance and transaction history
After you log in, your rewards dashboard appears when ready. The top of the page shows your current rewards points balance and how many points you need to reach your next reward tier. Below that, you will see your recent transactions listed by date, with the store location, purchase amount, and points earned for each transaction.
You can filter your transaction history by date range or store location using the dropdown menus on the left side of the page. This is useful if you want to check a specific purchase or see how much you spent at a particular store over time.
Managing your payment method and account settings
From your account dashboard, select "Account Settings" or "Manage Payment" (the exact label depends on your account type). Here you can add or change your primary payment method, update your billing address, and set up automatic payments if your card issuer offers that option.
You can also update your email address, phone number, and communication preferences in this section. If you want to receive notifications about new offers or rewards milestones, you can turn those on or off here.
Troubleshooting common login problems
If you see an error message saying "Customer number not found," double-check that you have entered your number correctly. Your customer number is usually 10 to 12 digits. Do not include any dashes or spaces when you type it in.
If your password is correct but you still cannot log in, try clearing your browser's cache and cookies, then reload the page. If you are using an older browser version, update it to the latest version — the HEB Rewards+ site works best on current versions of Chrome, Firefox, Safari, or Edge.
If you see a message that your account has been locked due to too many failed login attempts, wait at least 30 minutes before trying again. This is a security measure to protect your account from unauthorized access.
Frequently Asked Questions
Do I need a separate login for the HEB credit card and the HEB Rewards program?
No. The HEB credit card and HEB Rewards program use the same login at heb.com/rewards. Your customer number and password work for both your card account and your rewards balance.
Can I log in on my phone or tablet?
Yes. The HEB Rewards+ website works on mobile browsers. You can also read the HEB mobile app from the Apple App Store or Google Play Store and log in there using the same customer number and password.
What should I do if I think someone else has accessed my account?
Change your password when ready using the "Forgot Password" link. Then call HEB customer service at the number on the back of your card to report the unauthorized access. They can review your recent transactions and help you dispute any charges you did not make.
Is it safe to log in on a public WiFi network?
It is safer to log in on a private network, but if you must use public WiFi, make sure you are on the official HEB website (heb.com/rewards) and not a phishing site. Check that the web address starts with "https://" and shows a lock icon in your browser's address bar.
How often should I change my password?
HEB does not require you to change your password on a set schedule, but it is a good security practice to change it every few months, especially if you share a device with other people or use the same password on multiple websites.