The Go Hilton portal is where Hilton employees access schedules, pay stubs, benefits information, and other work-related documents
Go Hilton is Hilton's employee portal. Once you log in with your credentials, you can view your work schedule, read pay stubs, enroll in health insurance, update your personal information, and access other HR resources. The portal works on any device with a web browser — computer, tablet, or phone.
You will need your Hilton employee ID number and a password to log in. If you do not have these yet, or if you have forgotten either one, the steps below will show you how to recover or reset them.
Key Takeaways
- Go to the Go Hilton login page and enter your employee ID and password in the fields provided.
- If you do not remember your password, use the "Forgot Password" link on the login page to reset it by email.
- New team members should receive login credentials from their hotel's HR department during onboarding.
- Once logged in, you can access your schedule, pay information, benefits, and personal profile from the dashboard menu.
Steps to log in to Go Hilton
Open a web browser and go to the Go Hilton login page. You can find the link on Hilton's main career or employee resources page, or ask your manager or HR department for the direct URL.
Enter your employee ID number in the first field. This is the number Hilton assigned to you when you were hired. It appears on your pay stub and in any HR documents you received.
Enter your password in the second field. This is the password you created during your first login or that was set up for you by your HR department. Passwords are case-sensitive, so make sure Caps Lock is off unless you set your password with capital letters.
Click the Log In button. You will be taken to your Go Hilton dashboard if your credentials are correct.
What to do if you forgot your password
On the Go Hilton login page, click the Forgot Password link. This link is usually located below the password field or near the Log In button.
Enter your employee ID number in the field that appears. Go Hilton will send a password reset link to the email address on file with your Hilton account.
Check your email inbox for a message from Hilton or Go Hilton. The email will contain a link to reset your password. If you do not see it within a few minutes, check your spam or junk folder.
Click the link in the email. You will be taken to a page where you can create a new password. Enter a password you have not used before, then confirm it by typing it again. Click Save or Update Password. You can now log in with your new password.
What to do if you forgot your employee ID
Your employee ID is printed on your pay stub. If you have access to recent pay stubs, look for the number listed at the top or in the header section.
Contact your hotel's HR department or your manager. They can look up your employee ID in the system and tell you what it is. You can also call Hilton's employee service line if your property has one listed in your onboarding materials.
Once you have your employee ID, return to the Go Hilton login page and enter it along with your password.
Logging in on a mobile device
Go Hilton works on phones and tablets through a web browser. Open Safari, Chrome, Firefox, or whatever browser you use on your phone, then navigate to the Go Hilton login page.
Enter your employee ID and password the same way you would on a computer. The login process is identical. After you log in, the dashboard will adjust to fit your phone's screen size.
Some Hilton properties also have a mobile app for employees. Ask your HR department whether your property offers one and how to read it. If an app is available, you may be able to log in through the app instead of the browser.
What you can do after you log in
Once you are logged in to Go Hilton, you will see a dashboard or menu with several options. The exact layout depends on your role and property, but most team members can access the following:
- Schedule: View your upcoming work shifts and any schedule changes.
- Pay and Earnings: read pay stubs, view year-to-date earnings, and see tax withholding information.
- Benefits: Enroll in health insurance, dental, vision, retirement plans, and other benefits during open enrollment periods.
- Personal Information: Update your address, phone number, emergency contacts, and tax forms.
- Time Off: Request vacation, sick leave, or personal days if your property uses the portal for time-off requests.
- Training: Access required training modules and compliance certifications.
The exact features available to you depend on your role, your property, and your tenure with Hilton. If you do not see a feature you expect, ask your HR department whether it is available at your location.
Troubleshooting common login problems
If you see an error message that says "Invalid credentials" or "Login failed," double-check that you have entered your employee ID and password correctly. Make sure Caps Lock is off, and that there are no extra spaces before or after your ID number.
If you are still unable to log in after re-entering your credentials, use the Forgot Password link to reset your password, even if you think you remember it. Sometimes a password reset clears up login issues.
If the Go Hilton website will not load at all, the portal may be temporarily down for maintenance. Try again in a few minutes. If the problem continues, contact your HR department or your property's front desk to report the outage.
If you see a message that says your account is locked or inactive, contact your HR department. This can happen if you have been inactive for a long time or if there is a hold on your account.
Frequently Asked Questions
Is Go Hilton the same for all Hilton properties?
Go Hilton is Hilton's company-wide employee portal, so the login process and basic features are the same across all properties. However, some features or options may vary depending on your specific hotel, your role, or your employment status. Ask your HR department about features specific to your location.
Can I log into Go Hilton from outside the United States?
Yes, Go Hilton is accessible from anywhere with an internet connection. You do not need to be on the hotel's network or in a specific location to log in. Use the same employee ID and password from any device with a web browser.
What should I do if I think someone else logged into my Go Hilton account?
Change your password when ready using the Forgot Password link. Then contact your HR department to report the unauthorized access. They can review your account activity and help find it if needed.
Do I need to log out of Go Hilton when I am done?
It is a good practice to log out, especially if you are using a shared or public computer. Look for a Log Out or Sign Out button, usually in the top right corner of the page or in a menu. On your personal device, logging out is less critical but still recommended for security.
Can I change my password in Go Hilton, or do I have to use the Forgot Password link?
Once you are logged in, look for a Settings, Profile, or Account menu. Many portals allow you to change your password from there without using the Forgot Password link. If you cannot find this option, the Forgot Password link will always work to reset your password.