Where to log in to your Floor and Decor credit card
The Floor and Decor credit card is issued by Synchrony Bank, not by Floor and Decor itself. This means you log in through Synchrony's portal, not through the Floor and Decor website. Go to mysynchrony.com and enter your username and password on the main login page.
If you have never logged in before, you will need to set up an account first. You can do this on the same mysynchrony.com homepage by selecting the option to register as a new user. You will need your card number, Social Security number, and date of birth to create your account.
Key Takeaways
- Floor and Decor credit card accounts are managed through mysynchrony.com, the Synchrony Bank customer portal, not through Floor and Decor's website.
- New cardholders must register at mysynchrony.com using their card number, Social Security number, and date of birth before they can log in.
- Once logged in, you can view your balance, make payments, check your statement, and update your account information.
- If you forget your password, use the "Forgot Username or Password" link on the login page to reset it using your card number and Social Security number.
What you can do after logging in
After you log in to your Synchrony account, you have access to several account management tools. You can view your current balance, see your available credit, and review your recent transactions. You can also read or view your monthly statements and set up automatic payments.
The portal also lets you update your contact information, change your password, and manage your payment methods. If you need to report a lost or stolen card, you can do that through the account settings as well.
Resetting your password if you forget it
On the mysynchrony.com login page, select "Forgot Username or Password." Synchrony will ask you for your card number and the last four digits of your Social Security number. After you provide this information, you can choose to reset your password through email or by answering security questions you set up when you created your account.
The password reset link or temporary password will arrive in your email within a few minutes. Follow the instructions in that email to create a new password. Your new password must be at least eight characters long and include uppercase letters, lowercase letters, and numbers.
Paying your bill through the Synchrony portal
Once logged in, select "Make a Payment" or "Pay Now" from your account dashboard. You can pay your full balance, your minimum payment, or any amount in between. Synchrony accepts payments from a bank account (ACH transfer) or from a debit card.
If you pay by ACH transfer from your bank account, the payment usually posts within one to two business days. Debit card payments typically post the same day. You can also set up automatic monthly payments so you do not have to log in each month.
Troubleshooting login problems
If you cannot log in, first check that you are on mysynchrony.com and not a different website. Phishing sites that look like the real Synchrony portal exist, so verify the URL in your browser before entering your information.
If you are on the correct website and still cannot log in, your account may be locked after too many failed password attempts. Wait 15 minutes and try again. If the problem continues, call Synchrony customer service at the number on the back of your Floor and Decor credit card. They can unlock your account or help you reset your login information over the phone.
Setting up two-factor authentication
Synchrony offers the option to add two-factor authentication to your account for extra security. After you log in, go to your account settings and look for "Security" or "Two-Factor Authentication." You can choose to receive a code by text message or email each time you log in from a new device.
Two-factor authentication adds a step to the login process but makes it much harder for someone else to access your account if they obtain your password. You will receive a code on your phone or email and must enter it before you can proceed to your account dashboard.
Frequently Asked Questions
Is mysynchrony.com the same as the Floor and Decor website?
No. Floor and Decor's website is floordecor.com. Your credit card account is managed by Synchrony Bank at mysynchrony.com. The two are separate companies and separate websites.
What do I do if I never received a registration email from Synchrony?
Check your spam or junk folder first. If the email is not there, go back to mysynchrony.com and try registering again with your card number and Social Security number. If you continue to have trouble, call the number on the back of your card and ask Synchrony to send you a registration link by email.
Can I log in on my phone?
Yes. The mysynchrony.com website works on phones and tablets. Synchrony also offers a mobile app called Synchrony Mobile that you can read from the Apple App Store or Google Play Store. You log in with the same username and password you use on the website.
What if my card is expired but I still have an active account?
You can still log in and view your account history and make payments on any remaining balance. Once your card expires, you cannot use it to make new purchases, but your account remains open until the balance is paid off.