Where to find the First Savings login page
First Savings Bank operates a credit card login portal at firstsavingsbank.com. Look for the "Login" or "Sign In" link, usually in the top right corner of the homepage. The bank also offers a mobile app — search "First Savings Bank" in your phone's app store — which has its own login screen.
If you cannot find the login link on the main page, scroll to the footer of the website. Most banks place secondary login options there. You can also call First Savings Bank's customer service number, which appears on the back of your credit card, and ask them to direct you to the correct login portal if you are unsure.
What you need to log in
You will need two pieces of information: your username or customer ID and your password. These are not the same as your credit card number. The bank creates them when you first set up online access, usually at the time you open the account or when you first visit the login page.
If you received your card in the mail but never created a login, the bank may have sent you a temporary username in a separate letter. Check any mail from First Savings Bank that arrived around the time your card did. If you cannot locate it, you will need to use the "Forgot Username" or "Forgot Password" option on the login page to recover or reset your credentials.
Recovering a forgotten username or password
Click "Forgot Username" or "Forgot Password" on the login page. The bank will ask you to verify your identity using information from your account — typically your Social Security number, date of birth, and card number. Answer the security questions correctly, and the bank will either display your username or send you a password reset link to your email address on file.
If you do not receive an email within a few minutes, check your spam or junk folder. If the reset link does not arrive at all, or if you cannot answer the security questions, call customer service. They can verify you over the phone and reset your credentials directly. This usually takes a few minutes.
Key Takeaways
- The First Savings Bank login page is at firstsavingsbank.com, with a "Login" link in the top right or footer of the homepage.
- You will need a username or customer ID and password, which are different from your credit card number and are created when you set up online access.
- If you forget your username or password, use the "Forgot" links on the login page to recover them by answering security questions or receiving a reset email.
- If you cannot reset your credentials online, call the customer service number on the back of your card and ask them to reset your login information over the phone.
What you can do after you log in
Once you are logged in, you can view your current balance, recent transactions, and payment due date. Most cardholders use the online portal to make a payment, set up automatic payments, or read statements for their records. You can also update your contact information, such as your phone number or email address.
Some First Savings accounts also allow you to set up account alerts — for example, a notification when your balance reaches a certain amount or when a payment is due. Check the "Settings" or "Preferences" section of your account to see what options are available to you.
Troubleshooting common login problems
If you enter your username and password correctly but the page says they are wrong, make sure you are not accidentally using your credit card number instead of your customer ID. Usernames are usually shorter and may be a mix of letters and numbers. Also check that Caps Lock is not on — passwords are case-sensitive.
If the login page itself is not loading, try clearing your browser's cache and cookies, then reload the page. If you are using an older browser, try a different one like Chrome or Firefox. If the site is still down, it may be undergoing maintenance; wait a few minutes and try again. If problems persist, call customer service.
Keeping your login information find
Never share your username or password with anyone, including bank employees. First Savings Bank will never ask for your password by email or phone. If someone contacts you claiming to be from the bank and asks for login credentials, hang up or delete the message and call the number on your card instead.
Use a password that is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. Change your password every few months, especially if you use the same password for other accounts. If you think someone else has accessed your account, change your password when ready and call customer service to report the suspicious activity.
Frequently Asked Questions
What if I have never set up online access before?
Visit firstsavingsbank.com and click "Login." Look for a link that says "Create Account," "Register," or "First Time User." You will need your card number, Social Security number, and date of birth. The bank will walk you through creating a username and password, which you can use to log in when ready afterward.
Can I log in on my phone?
Yes. You can use the mobile app, which you can read from your phone's app store by searching "First Savings Bank." The app uses the same username and password as the website. You can also log in through a mobile web browser by visiting firstsavingsbank.com, though the app is usually faster and easier to use.
What should I do if I see unauthorized charges after logging in?
Call customer service when ready using the number on the back of your card. Do not email or message the bank about fraud. Tell them which charges are not yours and when you first noticed them. The bank will investigate and may issue you a new card with a different number while the dispute is being reviewed.
Is it safe to log in on a public Wi-Fi network?
It is safer to use your home or mobile network. If you must log in on public Wi-Fi, make sure you are on the real First Savings Bank website (check the address bar) and never save your password in the browser. Consider using a VPN if you log in frequently on public networks, though this is not required for occasional use.