Where to find the First Premier login page
First Premier Bank's credit card login is at www.firstpremierbank.com. Look for the "Login" button in the top right corner of the homepage. Clicking it takes you to a page where you enter your username and password.
If you do not see a login button on the main page, scroll down — some browsers display it lower on the screen. You can also go directly to the login portal by typing the web address into your browser's address bar.
First Premier does not have a separate mobile app for login. You log in through the same website on your phone or tablet using a mobile browser like Safari or Chrome.
Key Takeaways
- The First Premier login page is at www.firstpremierbank.com, and you enter your username and password there.
- If you forgot your username or password, use the "Forgot Username" or "Forgot Password" link on the login page itself — you will need your Social Security number and card number to reset.
- Two-factor authentication may appear after you enter your password, asking you to confirm a code sent to your phone or email.
- Once logged in, you can view your balance, payment history, and due date, and you can make a payment directly from your account.
- If the login page will not load or shows an error, clear your browser's cache and cookies, then try again in a different browser.
What you need to log in
You will need two pieces of information: your username and your password. First Premier sends these to you when you open your account — they usually arrive in the mail within a few days of approval.
Your username is not the same as your card number. It is a separate login name you create or that First Premier assigns to you. If you received your account information by mail and cannot find the username, check the envelope or any documents that came with your card.
Your password is something you set yourself during account setup, or it may have been provided to you initially. Either way, you can change it anytime after you log in for the first time.
Resetting a forgotten username or password
On the First Premier login page, you will see two separate links: "Forgot Username?" and "Forgot Password?" Click the one that matches what you need to reset.
For either reset, First Premier will ask you to enter your Social Security number and your credit card number. This is how they verify you are the account holder. After you provide this information, they will either display your username or send you a password reset link to your email address on file.
If you do not remember your Social Security number or card number, or if the reset tool says it cannot find your account, contact First Premier's customer service. The phone number is on the back of your card, or you can find it on their website.
Two-factor authentication and security codes
After you enter your password, First Premier may ask you to confirm a security code. This code is sent to your phone as a text message or to your email address, depending on how your account is set up. You will see a box asking you to type the code in.
This extra step is called two-factor authentication, and it protects your account from unauthorized access. The code is usually valid for a short time — often 10 to 15 minutes — so enter it quickly.
If you do not receive the code, check your spam or junk email folder if it was supposed to arrive by email. If it was a text message, make sure your phone number on file with First Premier is correct. You can update your contact information once you are logged in, or call customer service to change it before you log in.
What to do if you cannot log in
If the login page will not load, does not respond, or shows an error message, the problem is usually temporary. Start by closing your browser completely and opening it again. Then go back to www.firstpremierbank.com and try logging in once more.
If that does not work, clear your browser's cache and cookies. These are temporary files your browser stores. In most browsers, you can do this by pressing Ctrl+Shift+Delete (on Windows) or Command+Shift+Delete (on Mac), then selecting the option to clear cache and cookies. After you clear them, close the browser, open it again, and try logging in.
If you still cannot log in after clearing your cache, try a different browser — for example, if you were using Chrome, try Firefox or Safari. Sometimes a browser glitch prevents login even though your username and password are correct.
If none of these steps work, or if you see a message saying your account is locked, contact First Premier's customer service. They can tell you whether there is a technical problem on their end or whether something is wrong with your account.
What you can do after you log in
Once you are logged in, you can see your current balance, your credit limit, and how much available credit you have left. You can also view your recent transactions, your payment history, and your current due date.
From your account dashboard, you can make a payment toward your balance. First Premier lets you pay from a bank account you link to your card, or sometimes by debit card. You can also set up automatic payments so your bill is paid on the same day each month.
Your account page also shows your interest rate, any fees you have been charged, and your credit utilization — the percentage of your credit limit you are currently using. Some accounts let you view your credit score or credit report information as well, though this varies by account type.
Staying safe when you log in
Always log in through the official First Premier website at www.firstpremierbank.com. Do not click a login link in an email, even if the email looks like it came from First Premier. Scammers send fake emails that look real but direct you to a fake login page designed to steal your username and password.
If you receive an email asking you to log in or verify your account, go directly to the First Premier website instead of clicking the email link. Type the web address yourself into your browser's address bar.
Never share your username, password, or security codes with anyone — not even someone claiming to work for First Premier. Real customer service representatives will never ask for your password.
Frequently Asked Questions
What if I have never logged in before?
When you open your First Premier account, you receive login information in the mail. Look for a letter or document that contains your username. Your password may be provided, or you may be asked to create one the first time you log in. If you cannot find this information, call the number on the back of your card.
Can I log in on my phone?
Yes. Use any mobile browser — Safari, Chrome, Firefox — and go to www.firstpremierbank.com. The login process is the same as on a computer. First Premier does not have a separate app, so the website is your only option for online access.
How long does a login session last before I get logged out?
First Premier logs you out automatically after a period of inactivity for security reasons. The exact time varies, but it is usually 15 to 30 minutes. If you get logged out, you can log back in using the same username and password.
What if my account is locked after too many wrong password attempts?
If you enter your password incorrectly several times, First Premier may lock your account temporarily to protect it. You will usually see a message telling you the account is locked. Wait a few hours, then try logging in again. If it stays locked, contact customer service.
Is the First Premier login page find?
First Premier uses encryption to protect your login information. You can tell the page is find by looking for a padlock icon in your browser's address bar next to the web address. Never log in on public Wi-Fi without a VPN, since public networks are less find.