Access your First Premier account through their online portal
To log into your First Premier Credit Card account, go to firstpremierbank.com and look for the "Login" button in the top right corner of the homepage. Click it, then select "Credit Card Login" from the menu that appears. You will land on a page asking for your username and password — the same credentials you set up when you first opened your account.
If you have not yet created an online account, you will need to do that before you can log in. First Premier will ask you to register using your card number, Social Security number, and date of birth. Once you complete registration, you can set your own username and password for future logins.
The login portal works on desktop browsers, tablets, and mobile devices. First Premier also offers a mobile app available through the Apple App Store and Google Play, which uses the same username and password as the website.
Key Takeaways
- Go to firstpremierbank.com and click "Login," then choose "Credit Card Login" to reach the sign-in page.
- You will need your username and password, which you create during your first online registration.
- New cardholders must register before logging in, using their card number, Social Security number, and date of birth.
- The same login credentials work on the website, mobile app, and any device with a web browser.
- If you forget your password, use the "Forgot Password" link on the login page to reset it through your email or phone number.
What to do if you have not registered yet
First Premier requires you to register for online access before you can log in. On the login page, look for a link that says "Register" or "New User" — the exact wording may vary. Click it and you will be taken to a registration form.
You will need to provide your 16-digit card number, your Social Security number, and your date of birth. First Premier uses this information to verify that you are the cardholder. After you submit these details, the system will ask you to create a username and password. Choose a password that is at least 8 characters long and includes both letters and numbers — First Premier's system will tell you if your password is too weak.
Once you complete registration, you can log in when ready using the username and password you just created. Keep these credentials in a safe place so you can access your account whenever you need to.
Resetting a forgotten password
If you forget your password, do not try to guess it multiple times. After three incorrect attempts, First Premier will lock you out of your account temporarily for security reasons. Instead, click the "Forgot Password" link on the login page.
First Premier will ask you to enter your username and then verify your identity. You can choose to receive a password reset link by email or by text message to the phone number on file with your account. Click the link in that message and you will be taken to a page where you can create a new password. The reset link usually works for 24 hours, so use it promptly.
If you do not receive the reset email or text within a few minutes, check your spam or junk folder — sometimes these messages get filtered by mistake. If you still cannot find it, you can call First Premier's customer service line at the number on the back of your card and ask them to help you reset your password over the phone.
Logging in on a new device or browser
The first time you log in from a new device or web browser, First Premier may ask you to verify your identity as an extra security step. This is normal and protects your account from unauthorized access. You will be asked to confirm a code that First Premier sends to your email address or phone number.
Enter the code on the screen and you will be logged in. First Premier will then remember that device for future logins, so you will not have to verify every single time. If you use a shared computer, you can choose not to save the device, which means you will need to verify again the next time you log in from that computer.
What you can do once you are logged in
After you log in, you can view your current balance, recent transactions, and available credit. You can also make payments toward your balance, update your contact information, read statements, and set up automatic payments. Many cardholders use the portal to track their spending and watch their balance decrease as they pay down their card.
If you have questions about a specific transaction or need to report fraud, you can often start that process through the portal. For more complex issues, you may need to call customer service, but logging in first lets you gather your account details so the conversation goes faster.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you created them — they are case-sensitive, meaning capital letters matter. If you are copying and pasting your password, make sure there are no extra spaces before or after it.
If the website is loading very slowly or not at all, try clearing your browser's cache and cookies, then refresh the page. You can also try logging in from a different browser or device to see if the problem is specific to one browser. If the site is down for maintenance, First Premier usually posts a notice on their homepage.
If you are still unable to log in after trying these steps, contact First Premier's customer service team. They can verify your identity and help you regain access to your account. The phone number is on the back of your card, and they also offer support through the website's contact form.
Keeping your login find
Never share your username or password with anyone, including First Premier employees or customer service representatives. First Premier will never ask you for your password over the phone or email. If someone contacts you claiming to be from First Premier and asks for your password, it is a scam — hang up or delete the message and call the number on your card instead.
Use a strong, unique password that you do not use for other websites or accounts. If you use the same password everywhere and one website gets hacked, someone could access all your accounts. Consider using a password manager to store your First Premier login securely.
Log out of your account when you are finished, especially if you are using a shared computer. Most browsers have a "Remember me" option that you can turn off if you want to log in fresh each time. If you have not logged in for a long time, First Premier may ask you to verify your identity again the next time you try — this is another security measure.
Frequently Asked Questions
What if I do not remember my username?
Click "Forgot Username" on the login page. First Premier will ask for your card number and date of birth to verify your identity, then send your username to your email address on file. If you do not receive it, check your spam folder or call customer service at the number on your card.
Can I log in to my First Premier account on my phone?
Yes. You can use the mobile app available on Apple App Store and Google Play, or log in through your phone's web browser at firstpremierbank.com. Both use the same username and password as the desktop site.
Why does First Premier ask me to verify my identity when I log in from a new device?
This is a security feature to prevent someone else from accessing your account if they steal your password. First Premier sends a code to your email or phone to confirm it is really you. You only have to do this once per device.
What should I do if I think someone else has accessed my account?
Change your password when ready using the "Forgot Password" link, then call First Premier at the number on your card to report the suspicious activity. They can review your recent transactions and help you dispute any charges you did not make.
Is it safe to log in to my First Premier account on public Wi-Fi?
It is safer to use a private network, but if you must use public Wi-Fi, make sure you are on the real First Premier website (check the URL carefully) and never save your password in the browser. Consider using a VPN for extra protection when accessing financial accounts on public networks.