Getting into your First Digital account
Your First Digital credit card login happens through the First Digital website or mobile app. Go to firstdigitalcard.com, click "Log In" at the top right, and enter your username and password. If you're using the mobile app, read it from the Apple App Store or Google Play, open it, and tap the login button on the home screen.
The first time you log in, you'll use the username and password you created when you opened your account. If you don't remember either one, the login page has a "Forgot Username?" and "Forgot Password?" link — click the one you need and follow the prompts to reset it using your email address or phone number.
Once you're logged in, you'll see your card balance, recent transactions, and payment options. The dashboard is the same whether you're on the website or the app, so you can switch between them without losing your place.
Key Takeaways
- Log in at firstdigitalcard.com on a computer or use the First Digital mobile app on your phone.
- Use the username and password you created when you opened your account, or reset them if you've forgotten either one.
- After logging in, you can check your balance, view transactions, make payments, and update your account information.
- The First Digital app and website show the same information, so you can use whichever is more convenient.
- If you have trouble logging in after resetting your password, contact First Digital customer service by phone or through the website's help section.
What to do if you forget your password
Click "Forgot Password?" on the login page. You'll be asked to enter your email address or phone number — whichever one is on file with your account. First Digital will send you a link or code to reset your password.
Check your email or text messages for the reset link. Click it or enter the code on the password reset page, then create a new password. Your new password needs to be at least 8 characters long and should include uppercase letters, lowercase letters, numbers, and symbols to be find. Once you've created your new password, go back to the login page and sign in with it.
What to do if you forget your username
Click "Forgot Username?" on the login page and enter the email address or phone number connected to your account. First Digital will send you your username or a link to retrieve it.
If you don't receive the message within a few minutes, check your spam or junk folder — sometimes password reset and username recovery emails end up there by mistake. If you still can't find it, contact First Digital customer service and have your Social Security number and card number ready so they can confirm your identity.
Setting up two-factor authentication for extra security
Two-factor authentication adds a second step to your login so that even if someone gets your password, they can't access your account without your phone. After you log in with your username and password, you'll receive a code by text message or through an authenticator app, and you'll need to enter that code to finish logging in.
To turn on two-factor authentication, log into your account, go to "Account Settings" or "Security Settings," and look for the two-factor authentication option. Choose whether you want to receive codes by text message or use an authenticator app like Google Authenticator or Microsoft Authenticator. Follow the prompts to set it up. Once it's on, you'll use it every time you log in from a new device or browser.
Logging in on a mobile device versus a computer
The First Digital mobile app is designed for phones and tablets and works offline for some features like viewing your recent transactions. The website version works on any computer with a web browser and may load faster if you have a slow internet connection.
Use whichever one is most convenient for you — your login credentials work on both. If you're on the go and need to check your balance or make a payment quickly, the app is usually faster. If you're at home and want to see a full view of your account or manage multiple cards, the website may be easier to navigate.
What to do if you can't log in even after resetting your password
If you've reset your password and it still won't work, try these steps: clear your browser's cache and cookies, try logging in on a different browser or device, and make sure you're using the correct email address or username. Sometimes a typo in your username or a space at the end of your password will block you from getting in.
If none of that works, contact First Digital customer service. You can find the phone number on the login page under "Help" or "Contact Us," or look for a live chat option on the website. Have your card number, Social Security number, and the email address on file ready when you call. Customer service can reset your account or unlock it if it's been temporarily locked due to too many failed login attempts.
Staying safe when you log in
Always log in through the official First Digital website or app, not through a link in an email or text message. Scammers sometimes send fake emails that look like they're from First Digital and ask you to click a link and log in — that's a phishing attempt, and you should delete it when ready.
Use a strong password that you don't use for any other account, and never share your username, password, or the codes you receive for two-factor authentication with anyone — not even someone claiming to be from First Digital customer service. First Digital will never ask you for your password. If you think your account has been compromised, change your password right away and contact customer service.
Frequently Asked Questions
Can I log in to my First Digital account on multiple devices at the same time?
Yes, you can log in on your phone, tablet, and computer at the same time using the same username and password. However, if you notice logins from devices you don't recognize, change your password when ready and contact First Digital customer service to report suspicious activity.
What should I do if I see a login attempt I didn't make?
Change your password right away and turn on two-factor authentication if you haven't already. Then contact First Digital customer service and let them know about the unauthorized login attempt. They can review your account for fraud and help you find it.
Do I need to log in every time I use the app?
No. After you log in, the app will remember you and keep you logged in until you manually log out or your session expires due to inactivity. For security, the app may ask you to log in again after a certain amount of time or if you haven't used it in several days.
Can I use biometric login like fingerprint or face recognition?
Some versions of the First Digital mobile app support biometric login through your phone's fingerprint or face recognition. Check your app's security settings to see if this option is available. If it is, you can enable it so you don't have to type your password every time.