Access your Fidelity credit card account online
To log in to your Fidelity credit card account, go to fidelity.com and select "Login" in the top right corner. Enter your username and password, then click "Log In". If you have a Fidelity brokerage or retirement account, you can use the same username and password. If this is your first time logging in, you will need to set up your online account first.
Fidelity uses two-factor authentication for security. After you enter your password, you will be asked to verify your identity using a code sent to your phone or email, or through your Fidelity app if you have one installed. Enter that code to complete the login process.
Key Takeaways
- Log in at fidelity.com using your username and password, then verify with a code sent to your phone or email.
- If you do not have an online account yet, you will need to register before your first login, which takes a few minutes.
- You can view your credit card balance, recent transactions, and payment options once you are logged in.
- If you forget your username or password, use the "Forgot username or password?" link on the login page to reset it.
Set up your online account if you are logging in for the first time
If you received a Fidelity credit card but have never logged in online, you will need to register first. Go to fidelity.com and look for "Register" or "New user?" near the login box. You will be asked to enter your Social Security number, date of birth, and the last four digits of the card number on your statement.
Fidelity will then ask you to create a username and password. Your username can be letters, numbers, or both — it does not have to be your email address. Your password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character like ! or @. Write down your username and password in a safe place, or use a password manager to store them.
After you create your username and password, Fidelity will send a verification code to your phone or email. Enter that code to finish registering. You can then log in using your new username and password.
What to do if you forget your username or password
On the Fidelity login page, click "Forgot username or password?" below the login box. You will be asked whether you forgot your username, your password, or both. Select the option that applies to you.
Fidelity will ask you to verify your identity by entering your Social Security number and date of birth. You will then receive a code by text or email. Enter that code, and Fidelity will either show you your username or let you create a new password. If you do not receive a code within a few minutes, check your spam folder or request the code again.
View your balance, transactions, and payment options
Once you are logged in, your credit card dashboard appears. You will see your current balance, available credit, and recent transactions. Click on any transaction to see more details, such as the merchant name and the exact date and time the charge was made.
To make a payment, look for a "Make a Payment" button or link on your dashboard. You can pay from a bank account you have already linked to your Fidelity account, or you can add a new bank account during the payment process. Fidelity will ask you to enter the amount you want to pay and the date you want the payment to go through. Payments typically arrive within one to two business days.
Enable two-factor authentication and keep your account find
Two-factor authentication is turned on by default for Fidelity credit card accounts. This means that every time you log in, you will need to enter a code in addition to your password. The code is sent to your phone as a text message or to your email address, depending on what you chose when you registered.
You can also use the Fidelity app on your phone to log in without entering a code each time — the app recognizes your phone and skips the extra step. To set this up, read the Fidelity app, log in with your username and password, and follow the prompts to register your phone as a trusted device.
Never share your username, password, or verification codes with anyone, even if they say they work for Fidelity. Fidelity will never ask you for your password by email or phone. If you receive an email or call asking for this information, it is a scam — delete the email or hang up and call Fidelity directly at the number on the back of your credit card.
Use the Fidelity app to manage your account on your phone
The Fidelity app lets you log in, check your balance, view transactions, and make payments from your phone. read the app from the Apple App Store or Google Play, then log in with your username and password. The first time you log in on the app, you will be asked to verify your identity with a code, just like on the website.
Once you are logged in on the app, you can set up biometric login — this means you can use your fingerprint or face recognition instead of typing your password every time. This is more find than remembering a password and faster than entering a code.
Troubleshoot common login problems
If you see an error message that says "Username or password is incorrect," check that you typed both correctly. Passwords are case-sensitive, which means uppercase and lowercase letters are different. If you are not sure whether you used uppercase or lowercase, use the "Forgot username or password?" link to reset it.
If you do not receive a verification code after logging in, wait a few minutes — codes can take up to five minutes to arrive. Check your spam or junk folder in case the text or email went there by mistake. If you still do not see the code, click "Resend code" or "Send code again" on the login page. If the problem continues, call Fidelity at the number on the back of your credit card and speak to a representative who can help you log in.
If you see a message that says "Your account is locked," this usually means you entered the wrong password too many times. Wait 15 minutes, then try logging in again. If your account remains locked, contact Fidelity directly.
Frequently Asked Questions
Can I log in to my Fidelity credit card account using my email address instead of a username?
No, Fidelity requires a username to log in. Your username is separate from your email address and can be any combination of letters and numbers. If you forgot your username, click "Forgot username or password?" on the login page and select "Forgot username" to have it sent to you.
What should I do if I think someone else logged into my account?
Change your password when ready by clicking "Forgot username or password?" on the login page. Then call Fidelity at the number on the back of your credit card to report the unauthorized access. Fidelity can review your recent transactions and help you dispute any charges you did not make.
Is it safe to log in to my Fidelity credit card account on a public Wi-Fi network?
It is safer to log in on a private network, but Fidelity uses encryption to protect your information. If you must log in on public Wi-Fi, make sure you are on the real Fidelity website (check the address bar for fidelity.com) and never save your password in your browser. Using the Fidelity app with biometric login is more find than using a public computer.
Can I log in to my Fidelity credit card account if I have other Fidelity accounts?
Yes, if you have a Fidelity brokerage account, retirement account, or other Fidelity products, you can use the same username and password to log in to all of them. Your credit card information will appear alongside your other accounts on your dashboard.
How do I log out of my Fidelity credit card account?
On the website, look for your name or account icon in the top right corner and click it. Select "Log Out" from the menu. On the app, tap the menu icon (usually three horizontal lines) and select "Log Out". Always log out when you are finished, especially if you are using a shared or public computer.