Where to log in to your ExxonMobil rewards card account
The ExxonMobil rewards credit card is issued by a bank partner, not by ExxonMobil itself. This means your login portal depends on which bank issued your card. Most ExxonMobil rewards cards are issued by U.S. Bank, though some older accounts may be through other issuers. You will log in through your card issuer's website or mobile app, not through an ExxonMobil domain.
To find the correct login page, check the back of your physical card or your most recent statement — it will show the issuer's name and website. U.S. Bank cardholders typically log in at usbank.com or through the U.S. Bank mobile app. Once you are logged in, you can view your balance, make payments, track rewards points, and manage your account settings.
If you have lost your login information or never set up an online account, you can create one through your card issuer's website. You will need your card number, Social Security number, and date of birth to verify your identity during setup.
Key Takeaways
- ExxonMobil rewards cards are issued by U.S. Bank or another financial institution, so you log in through the bank's website or app, not through ExxonMobil.
- Check the back of your card or a recent statement to confirm which bank issued your card and find the correct login URL.
- You can set up a new online account if you do not have one, using your card number, Social Security number, and date of birth.
- Once logged in, you can view your balance, make payments, redeem rewards points, and update your account information.
How to set up your online account if you do not have one
If you have an ExxonMobil rewards card but have never created an online account, the process takes about five minutes. Go to your card issuer's website — usually usbank.com for U.S. Bank cards — and look for a link that says "Enroll" or "Create Account" or "New User." You will be asked to enter your card number, the expiration date, and your CVV (the three-digit security code on the back).
Next, you will verify your identity by providing your Social Security number and date of birth. The system will ask you to create a username and password. Choose a password that is at least eight characters long and includes numbers and letters; this makes your account harder to access without permission. Write down your username in a safe place — you will need it every time you log in.
After you submit this information, the bank will send you a confirmation email. Click the link in that email to set up your account. You should then be able to log in when ready and see your card balance and transaction history.
What to do if you forgot your password or username
If you cannot remember your password, go to the login page and look for a link that says "Forgot Password" or "Forgot Username." Click it and enter your card number or the email address associated with your account. The bank will send you a link to reset your password — this link usually works for 24 hours, so check your email right away.
If you forgot your username instead, the same process applies. Enter your card number or email, and the bank will send you a message with your username or a way to create a new one. If you do not receive an email within a few minutes, check your spam or junk folder — sometimes password reset emails get filtered there by mistake.
If you still cannot regain access, call the customer service number on the back of your card. A representative can verify your identity and help you reset your login information over the phone.
How to view and redeem your rewards points
Once you are logged into your account, your rewards balance appears on your dashboard or account summary page. The exact location varies by bank, but it is usually labeled "Rewards," "Points Balance," or "Fuel Rewards." This number shows how many cents per gallon you can save at the pump or how many dollars in statement credit you have earned.
To redeem your points, look for a "Redeem Rewards" button or link on the same page. Some cards let you redeem directly through the website; others require you to use the rewards at the pump or through the ExxonMobil Rewards app. Read the instructions on your card issuer's site to see which method applies to your account. Redemption is usually when ready — your discount or credit shows up within seconds.
Keep in mind that rewards points typically expire if you do not use them within a certain time frame, often one to three years depending on your card terms. Check your account regularly to see how much you have earned and when your oldest points will expire.
How to make a payment online
To pay your ExxonMobil rewards card bill, log into your account and look for a "Make a Payment" or "Pay Now" button. This is usually on your account summary or dashboard. You can pay from a checking or savings account (by providing your bank account number and routing number) or by debit card.
You can pay your full balance, your minimum payment, or any amount in between. The bank will ask you to choose a payment date — you can pay when ready or schedule a payment for a future date, as long as it is before your due date. Payments made before 5 p.m. Eastern Time usually post the same business day; payments made after that time or on weekends may take one business day longer.
If you prefer not to pay online, you can also mail a check to the address shown on your statement, or call the number on the back of your card to pay by phone.
How to update your account information
You can change your address, phone number, or email address by logging in and looking for an "Account Settings," "Profile," or "Personal Information" section. The exact name depends on your card issuer. Click the information you want to change, enter the new details, and save. Changes usually take effect within one business day.
If you want to change your password, look for a "Security" or "Change Password" option in your account settings. You will be asked to enter your current password first, then create a new one. Choose a password you have not used before and that is not straightforward to guess.
Some account changes — such as updating your name or Social Security number — may require you to call customer service instead of making the change online. The website will tell you if a particular change requires a phone call.
Troubleshooting common login problems
If you see an error message when you try to log in, the most common cause is a typo in your username or password. Passwords are case-sensitive, meaning capital letters and lowercase letters are treated as different. If you typed your password in all capitals by accident, it will not work. Try again, paying close attention to uppercase and lowercase letters.
If you are still locked out after several attempts, your account may be temporarily frozen for security reasons. Wait 15 to 30 minutes and try again. If the problem continues, call the customer service number on the back of your card — a representative can unlock your account and help you regain access.
If the website itself is not loading, the issue may be on your end rather than the bank's. Try clearing your browser's cache and cookies, or try logging in from a different web browser. If you are using a mobile app, try uninstalling and reinstalling it. If the website is still down after these steps, check the bank's social media pages or call customer service to see if there is a known outage.
Frequently Asked Questions
Can I log in to my ExxonMobil rewards card account on my phone?
Yes. Most card issuers offer a mobile app that you can read from the Apple App Store or Google Play Store. Search for your card issuer's name — usually U.S. Bank — and read their official app. Log in with the same username and password you use on the website. The mobile app usually lets you check your balance, make payments, and view your rewards points.
What if I do not know which bank issued my card?
Check the back of your physical card — the issuer's name and logo appear there. You can also look at a recent statement or billing notice; the issuer's name and website are printed on it. If you still cannot find this information, call the customer service number on the back of your card and ask which bank issued your account.
Is it safe to log in to my card account on a public Wi-Fi network?
It is safer to log in on a private network, such as your home Wi-Fi or your phone's cellular data. If you must use public Wi-Fi, make sure the website URL starts with "https://" (not just "http://") — the "s" means the connection is encrypted. Avoid logging in on public Wi-Fi at coffee shops or libraries if you can wait until you are home.
How often should I check my account?
Check your account at least once a month to review your recent charges, confirm your payment posted, and track your rewards balance. Regular checking helps you spot fraud or unauthorized charges early. Many cardholders set a monthly reminder on their phone to log in and review their statement.
Can I link my rewards card to the ExxonMobil Rewards app?
Yes. The ExxonMobil Rewards app is separate from your card issuer's app. You can read it and link your card to earn and track rewards in one place. The app also shows you fuel prices at nearby ExxonMobil stations and lets you pay at the pump without your physical card. Log in with your card number and PIN or create a new ExxonMobil Rewards account through the app.