Where to find the Dillard's credit card login
The Dillard's credit card login is located on the Dillard's website at dillards.com. Look for a "Sign In" or "Account" link, usually in the upper right corner of the homepage. Click that link and you'll see fields for your username (or the email address associated with your account) and your password.
If you're logging in through the Dillard's mobile app instead, the login screen appears when you first open the app. Enter the same username and password you use on the website — they're the same account.
The Dillard's credit card is issued by Synchrony Bank, but you do not log in through Synchrony's website. You log in through Dillard's own portal. This matters because if you search for "Synchrony login," you'll end up in the wrong place.
Key Takeaways
- The Dillard's credit card login is on dillards.com under the "Sign In" link in the upper right, not on Synchrony's website.
- You'll need the email address or username you registered with and your password to log in.
- If you've forgotten your password, use the "Forgot Password" link on the login page to reset it by email.
- Once logged in, you can view your balance, make payments, and read statements from your account dashboard.
- If you can't reset your password or access your account, call Dillard's customer service at the number on the back of your card.
What you can do once you're logged in
After you enter your login information, you'll land on your account dashboard. From there, you can see your current balance, available credit, and recent transactions. You can also view your statement for any month and read it as a PDF if you need it for records.
The dashboard also shows your payment options. You can make a one-time payment to your card, set up automatic payments, or change your payment due date if your account allows it. Most people use this section to pay their bill before the due date shown on their statement.
You can also update your contact information — your phone number, email address, or mailing address — from the account settings. If you need to report a lost or stolen card, call the number on the back of your card rather than trying to do it online.
Resetting a forgotten password
If you don't remember your password, click the "Forgot Password" link on the Dillard's login page. You'll be asked to enter the email address associated with your account. Dillard's will send you a password reset link to that email.
Check your inbox (and your spam folder, just in case) for an email from Dillard's. The reset link usually works for a limited time — often 24 hours — so act on it fairly soon after you request it. Click the link, create a new password, and you'll be able to log in again.
Make your new password something you can remember but that's not straightforward to guess. A mix of uppercase letters, lowercase letters, numbers, and symbols is stronger than a straightforward word or date.
Creating a new account if you don't have one yet
If you have a Dillard's credit card but have never logged in before, you'll need to create an account first. On the Dillard's login page, look for a link that says "Create Account" or "Register." You'll be asked for your card number, the expiration date, and your zip code to verify you're the cardholder.
After verification, you'll set up a username and password. Some people use their email address as the username; others create a custom one. Either way, write down what you choose so you don't forget it later.
Once your account is created, you can log in right away and start viewing your balance and making payments.
Troubleshooting login problems
If you're entering your username and password correctly but the system won't let you in, try clearing your browser's cache and cookies, then try again. Sometimes old data stored on your computer can interfere with login. You can usually clear this through your browser's settings menu.
If you're still locked out, or if you see an error message saying your account is temporarily unavailable, wait a few minutes and try again. The Dillard's website occasionally goes down for maintenance, usually late at night.
If none of that works, call the customer service number on the back of your Dillard's credit card. A representative can verify your identity and either reset your account or walk you through the login process step by step.
Keeping your login information find
Never share your username or password with anyone, including Dillard's employees or customer service representatives. Dillard's will never ask you for your password in an email or over the phone.
If you're logging in from a public computer — at a library or internet café — always log out when you're done. Don't check the "Remember Me" box on public computers, because it stores your login information on that machine.
If you think someone else has accessed your account, change your password when ready and call the number on the back of your card to report it. Dillard's can review your recent transactions and help you dispute any charges you didn't make.
Frequently Asked Questions
Is the Dillard's credit card login the same as my Dillard's shopping account?
It depends on how you set things up. If you created both accounts with the same email address, you may be able to use one login for both. If you're not sure, try logging in with your email and password. If it doesn't work, you may have separate accounts and need to create a credit card account specifically.
Can I pay my Dillard's credit card bill without logging in?
Yes. You can mail a check to the address on your statement, or call the number on the back of your card to make a payment over the phone. You can also set up automatic payments from your bank account without logging into the Dillard's website.
What should I do if I see charges on my account that I didn't make?
Log in to your account and note the date, amount, and merchant name of the unauthorized charge. Then call the number on the back of your card and tell a representative what you see. They can start a dispute and may issue a temporary credit while they investigate.
How do I change my billing address or contact information?
Log in to your account and look for "Account Settings" or "Profile Settings" in the menu. You should see options to update your address, phone number, and email. Save your changes when you're done. If you can't find these options, call customer service at the number on your card.
Can I access my Dillard's credit card account from the mobile app?
Yes. read the Dillard's mobile app from your phone's app store, open it, and log in with the same username and password you use on the website. The app shows your balance, recent transactions, and payment options just like the website does.