Where to find the Dick's Sporting Goods credit card login
The Dick's Sporting Goods credit card is issued by Synchrony Bank, not by Dick's directly. This means your online account lives on Synchrony's website, not on dickssportinggoods.com. You reach it by going to mysynchrony.com and entering your username and password there.
When you first received your card, Synchrony sent you instructions for setting up your online account. If you still have that paperwork, it will have the exact web address and any temporary login details. If you've lost it, the back of your physical card lists a customer service number you can call to confirm the login portal or reset your password.
Do not enter your login information on any website you reach by searching "Dick's credit card login" — always type the address directly into your browser or call the number on the back of your card to confirm you're on the real site.
Key Takeaways
- Your Dick's Sporting Goods credit card account is managed by Synchrony Bank at mysynchrony.com, not through Dick's website.
- You will need the username and password you created when you first set up your online account, or you can call the number on your card to reset them.
- Once logged in, you can view your balance, make payments, see your transaction history, and update your contact information.
- If you forget your password, Synchrony offers a password reset option on the login page itself — you do not need to call customer service unless the reset fails.
Setting up your account for the first time
When your Dick's Sporting Goods credit card arrives, Synchrony includes a welcome packet with instructions for creating your online account. You will need your card number, Social Security number, and date of birth to register. The process takes about five minutes and happens entirely on mysynchrony.com.
During setup, you choose a username and password. Synchrony may also offer you the option to receive account alerts by text or email — these notifications tell you when your payment is due, when a large charge posts, or when your balance reaches a certain amount. Setting these up during registration makes it easier to stay on top of your account later.
If you received your card more than a few weeks ago and have not yet created an account, you can still do so at any time. Go to mysynchrony.com and look for a link that says "Register" or "Create Account" — it is usually near the login box.
What you can do once you're logged in
After you log in, your account dashboard shows your current balance, available credit, and the date your next payment is due. You can view your full transaction history going back several months, read statements as PDFs, and see which charges are still pending versus posted.
The payment section lets you make a one-time payment from a bank account you register, or you can set up automatic monthly payments. Synchrony also shows you the minimum payment due and the total interest you will pay if you only make the minimum — this helps you see the real cost of carrying a balance.
You can also update your mailing address, phone number, and email address from your account settings. If you want to change your password, that option is usually in a "Security" or "Account Settings" section.
Resetting a forgotten password
On the mysynchrony.com login page, look for a link that says "Forgot Password" or "Reset Password." Click it and enter your username or the email address associated with your account. Synchrony will send you a link to create a new password — check your email inbox and spam folder.
The password reset link usually works for 24 hours. If it expires before you use it, you can request a new one. If you do not receive an email at all, double-check that you are using the correct email address, then call the number on the back of your card and ask Synchrony to send the reset link again or to help you over the phone.
Troubleshooting login problems
If you enter your username and password and see an error message, first make sure Caps Lock is off — passwords are case-sensitive. Then try again. If you still cannot log in after three attempts, Synchrony may temporarily lock your account for security reasons. Wait 15 minutes and try again, or call the customer service number on your card.
If you see a message saying your account is locked or frozen, this usually means Synchrony detected unusual activity or needs to verify your identity. Call the number on your card and have your Social Security number and a recent statement ready. The process typically takes a few minutes.
If mysynchrony.com itself is down or loading very slowly, check Synchrony's social media accounts or call customer service to confirm whether there is a known outage. During major outages, you can still make a payment by phone using the number on your card.
Paying your bill through your online account
Once logged in, find the "Make a Payment" or "Pay Now" button on your dashboard. You will enter the amount you want to pay and the bank account you want to pay from. Synchrony requires you to register a bank account the first time you pay online — you provide your routing number and account number, and Synchrony verifies it with two small deposits.
Payments typically post within one to three business days. If your payment is due soon, Synchrony shows you a important date for when you need to submit payment to avoid a late fee. You can also set up automatic payments so the same amount comes out on the same day each month.
If you prefer not to pay online, you can mail a check to the address shown on your statement, or call the number on your card to pay by phone with a bank account or debit card.
Keeping your account find
Never share your username, password, or card number by email or text, even if someone claims to be from Dick's or Synchrony. Synchrony employees will never ask for your full password — they may ask you to verify the last four digits of your Social Security number or card number, but that is different.
Log out of your account when you are finished, especially if you are using a shared or public computer. If you notice charges you do not recognize, log in and check your full transaction history, then call the number on your card to report fraud. Synchrony has a fraud dispute process that protects you if someone uses your card without permission.
Frequently Asked Questions
Is the Dick's Sporting Goods credit card login the same as my Dick's online shopping account?
No. Your Dick's shopping account (for placing orders on dickssportinggoods.com) is separate from your credit card account. The credit card account is managed by Synchrony at mysynchrony.com. You log in to each one independently.
Can I pay my Dick's credit card bill on the Dick's website?
No. You must pay through mysynchrony.com or by calling the number on your card. Dick's website does not have a payment portal for the credit card itself, though you can use the card to make purchases there.
What should I do if I never received my welcome packet with login instructions?
Call the customer service number on the back of your card. Synchrony can confirm your account is set up and help you create a username and password over the phone, or they can resend the welcome packet. You can also go directly to mysynchrony.com and click "Register" to create an account on your own.
Can I access my account on the Dick's Sporting Goods mobile app?
The Dick's Sporting Goods app does not include credit card account management. You can view your account and pay your bill through the Synchrony mobile app (if you read it) or through mysynchrony.com on your phone's web browser.
What if I'm locked out of my account and can't reset my password?
Call the number on the back of your card. Have your Social Security number and a recent statement ready. Synchrony's customer service team can verify your identity and unlock your account or reset your password for you over the phone.