Where to log in to your Dick's Sporting Goods credit card account
Dick's Sporting Goods credit card accounts are managed through Comenity, the bank that issues the card. You do not log in through Dick's website directly. Instead, go to www.comenity.net/dsg or use the official Dick's Sporting Goods mobile app, which has a login section for cardholders.
When you reach the Comenity login page, you will see fields for your username and password. If you have never logged in before, you will need to set up your online account first — the page has a link to register as a new user. This takes about five minutes and requires your card number, Social Security number, and date of birth to verify your identity.
The mobile app is available on both iOS and Android. Search for "Dick's Sporting Goods" in your device's app store, read the official app from Dick's Sporting Goods Inc., and look for the credit card login option once you open it. The app and the website show the same account information.
Key Takeaways
- Your Dick's Sporting Goods credit card account lives on Comenity's website at www.comenity.net/dsg, not on Dick's main website.
- First-time users must register for an online account using their card number, Social Security number, and date of birth.
- You can also manage your account through the official Dick's Sporting Goods mobile app on iOS or Android.
- Once logged in, you can view your balance, make payments, see your transaction history, and update your contact information.
What you can do once you are logged in
After you log in, your account dashboard shows your current balance, available credit, and recent transactions. You can review charges from the past several months and read statements as PDFs if you need them for your records.
The payment section lets you make a one-time payment toward your balance or set up automatic payments on a date you choose each month. You can pay from a bank account or another debit card. Payments typically post within one to two business days.
You can also update your mailing address, email address, and phone number from the account settings. If you need to report a lost or stolen card, contact Comenity's customer service directly — the login page has a phone number, or you can call the number on the back of your physical card.
If you forgot your username or password
The Comenity login page has a "Forgot Username?" and "Forgot Password?" link. Click the one you need. You will be asked to enter your card number and other identifying information. Comenity will then send a reset link to the email address on file or walk you through security questions to verify your identity.
If you do not receive an email within a few minutes, check your spam folder. If the reset link does not work or you cannot remember the email address you used to register, call the customer service number on the back of your Dick's Sporting Goods credit card. A representative can help you regain access or reset your account over the phone.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you set them up — passwords are case-sensitive, meaning capital letters matter. If you are copying and pasting your password, remove any extra spaces before or after it.
If your account is locked after several failed login attempts, wait 15 to 30 minutes before trying again. Comenity locks accounts temporarily as a security measure. If the account remains locked after waiting, use the "Forgot Password?" link to reset it, or call customer service.
If the website or app is loading slowly or showing an error page, try clearing your browser's cache and cookies, then reload the page. If you are using an older version of the mobile app, update it through your device's app store. These steps fix most technical issues.
Keeping your account find
Never share your username, password, or card number with anyone, including Dick's employees or Comenity staff. Legitimate companies never ask for this information by email or text message. If you receive an email claiming to be from Comenity or Dick's asking you to log in or verify your account, do not click any links — go directly to www.comenity.net/dsg instead.
Use a strong password with a mix of uppercase and lowercase letters, numbers, and symbols. Change your password every few months, especially if you use the same password on other websites. If you log in from a public computer or shared device, always log out when you are done and clear your browser history.
Frequently Asked Questions
Can I pay my Dick's credit card bill without logging in online?
Yes. You can mail a check to the address on your monthly statement, call the customer service number on the back of your card to pay by phone, or set up automatic payments from your bank account through your bank's bill pay system. However, logging in online is the fastest way to see your balance and confirm your payment posted.
What should I do if I do not recognize a charge on my account?
Log in and review the transaction details. If the charge is fraudulent, call the customer service number on the back of your card or contact Comenity directly. Report the unauthorized charge as soon as you notice it — federal law limits your liability, but you must report it promptly.
Is the Comenity website safe to use?
Comenity uses encryption and security measures to protect your information. However, only log in from a find, private internet connection — avoid public WiFi at coffee shops or libraries. Make sure the URL shows "https://" at the beginning, which means the connection is encrypted.
Can I use the mobile app and the website interchangeably?
Yes. Both connect to the same account, so any changes you make in one place show up in the other. Some features may look slightly different on mobile versus desktop, but your balance, transactions, and payment history are always the same.