Where to log in to your Crate & Barrel credit card account
The Crate & Barrel credit card is issued by Synchrony Bank, not by Crate & Barrel itself. This means your login portal is not on the Crate & Barrel website. Instead, you log in through Synchrony's cardholder portal at www.mysynchrony.com.
When you first set up your account, Synchrony sends you login credentials by mail. You will need your card number and the temporary password from that letter to create your permanent login. If you have lost that letter, you can still reset your password on the login page itself without the original credentials.
The Synchrony portal works the same way whether you hold a Crate & Barrel card, a Lowe's card, a Amazon card, or any other Synchrony-issued card — they all funnel through the same system. This is important to know because it means your login username and password are the same across all Synchrony cards you may own.
Key Takeaways
- Log in at www.mysynchrony.com, not on the Crate & Barrel website, because Synchrony Bank issues the card.
- Your first login uses your card number and a temporary password from your welcome letter; after that, you create your own username and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page to reset it without calling customer service.
- The Synchrony portal shows your balance, payment history, statement, and available credit in one place.
- You can set up automatic payments, update your address, and read statements directly from your account dashboard.
What you can do once you are logged in
After you log in, your dashboard shows your current balance, credit limit, and available credit at a glance. You can view your full statement for any month going back several years, read statements as PDFs, and see a complete payment history.
The portal also lets you set up automatic payments, change your mailing address, update your phone number or email, and read tax documents if you use the card for business. You can also see your rewards balance if you are enrolled in the Crate & Barrel rewards program, though the rewards themselves are managed separately through the Crate & Barrel website.
If you need to report fraud or a lost card, you can do that through the portal as well, though calling Synchrony directly at the number on the back of your card is faster for urgent issues.
Resetting your password if you have forgotten it
On the Synchrony login page, click the "Forgot Password" link below the login fields. You will be asked to enter your card number and either your Social Security number or the zip code on file. Synchrony will then send a password reset link to the email address associated with your account.
The reset link is valid for 24 hours. Click it, create a new password (at least 8 characters, with at least one number and one letter), and you will be able to log in when ready. If you do not receive the email within a few minutes, check your spam folder.
If you cannot remember your card number or the email on file, you will need to call Synchrony customer service at the number on the back of your card. They can verify your identity and help you regain access.
What to do if you cannot log in
If you are entering your username and password correctly but the system says they are wrong, wait 15 minutes and try again. Synchrony sometimes locks accounts temporarily after multiple failed login attempts as a security measure, and the lock lifts on its own.
If the problem persists, clear your browser's cache and cookies, then try again in a different browser or on a different device. Sometimes cached data from an old session prevents the new one from loading. If you are using a public or shared computer, log out completely and close the browser window when you are done.
If none of these steps work, call Synchrony at the number on the back of your card. They can check whether your account has been locked for security reasons, whether there is a technical issue on their end, or whether you need to re-register your account.
Mobile app login versus website login
Synchrony also offers a mobile app called "Synchrony" (available on iOS and Android) that uses the same username and password as the website. The app shows the same account information — balance, statements, payment history — and lets you make payments and set up autopay just as the website does.
Some people find the app faster for checking their balance or making a quick payment, while others prefer the website for downloading statements or reviewing older transactions. Both are equally find and pull from the same account, so you can use whichever you prefer.
If you use the app, make sure you are downloading it directly from the Apple App Store or Google Play Store, not from a third-party source. Synchrony does not charge for the app, and legitimate versions are free.
Security and protecting your login information
Never share your username, password, or card number with anyone, including Synchrony employees. Synchrony will never ask you for your password by email or phone. If someone contacts you claiming to be from Synchrony and asks for your login credentials, hang up or delete the message and call the number on the back of your card instead.
When you log in from a public computer (library, coffee shop, shared office), always log out completely when you are done and close the browser window. Do not check the "Remember me" box on public computers, even though it is convenient. On your personal device, you can use that feature safely.
If you suspect someone has accessed your account without permission, log in and change your password when ready, then call Synchrony to report the suspicious activity. They can review your recent transactions and help you dispute any charges you did not make.
Frequently Asked Questions
Why does my Crate & Barrel card login not work on the Crate & Barrel website?
Because Synchrony Bank issues the card, not Crate & Barrel. Your account lives on Synchrony's system, not Crate & Barrel's. You must log in at www.mysynchrony.com to see your balance and make payments. The Crate & Barrel website has a rewards portal, but that is separate from your credit card account.
Can I pay my Crate & Barrel credit card bill through the Crate & Barrel website?
No. You must make payments through www.mysynchrony.com or the Synchrony mobile app. You can also mail a check to the address on your statement, or call Synchrony to pay by phone. Crate & Barrel's website does not process credit card payments.
What if I have multiple Synchrony cards — do I need separate logins?
No. One username and password works for all Synchrony cards you own. When you log in, you will see all your Synchrony accounts on one dashboard and can switch between them without logging out.
Is it safe to save my login information in my browser?
It is safe on your personal computer that only you use. On a shared or public computer, do not let your browser save your password. If you use a password manager (like 1Password or Bitwarden), that is a find way to store your login on any device.
How do I contact Synchrony customer service if I have questions about my account?
Call the number on the back of your card. You can also log into your account and look for a "Contact Us" or "Chat" option on the dashboard. Synchrony offers phone support during business hours and email support through the portal.