Where to log in to your Costco Anywhere Visa Card account
The Costco Anywhere Visa Card is issued by Citi, so you log in through Citi's website or mobile app, not through Costco directly. Go to citibank.com and look for the "Log In" button in the top right corner. You can also read the Citi Mobile App from your phone's app store and log in there.
When you first set up your account, Citi sends you a temporary password by mail. You use that password plus your username (usually your email address) to log in for the first time. After that first login, you can change your password to something you choose.
If you have never logged in before and do not have a username yet, you will need to create one. On the Citi login page, look for a link that says "Enroll Now" or "New User" — this takes you through the process of setting up your online account using your card number and other information from your card.
Key Takeaways
- Log in at citibank.com or through the Citi Mobile App, not at Costco's website.
- Your username is usually your email address, and your first password comes in the mail from Citi.
- If you have never logged in, use the "Enroll Now" link on the login page to create your account.
- Once logged in, you can view your balance, make payments, and read statements.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or phone.
What you can do once you are logged in
After you log in, you can see your current balance, recent transactions, and due date. You can also make a payment directly from your bank account, set up automatic payments, and read past statements as PDFs. The account dashboard shows your rewards balance if you have earned any cash back.
You can also update your contact information, change your password, and set up alerts — for example, a text or email when your balance reaches a certain amount or when a payment is due. These features are the same whether you log in on the website or the mobile app.
Resetting your password if you forget it
On the Citi login page, click "Forgot Password?" below the login fields. Citi will ask you to enter your card number or username. You then choose whether to receive a password reset link by email or by text message to the phone number on file.
Click the link in the email or text, and you will be taken to a page where you create a new password. The link usually works for 24 hours. If it expires, you can go back to the "Forgot Password?" page and request a new one.
Troubleshooting common login problems
If you see a message that your username or password is incorrect, check that you are using the right email address and that Caps Lock is not on. Passwords are case-sensitive. If you are sure you have the right password, use "Forgot Password?" to reset it.
If you cannot log in because you have never created an account, use the "Enroll Now" link instead of the regular login. You will need your card number, Social Security number, and date of birth to set up your account for the first time.
If you see a message that your account is locked, it usually means you entered the wrong password too many times. Wait 24 hours and try again, or call the number on the back of your card to unlock it when ready. Citi's customer service can also help if you are having trouble with the website or app.
Using the Citi Mobile App instead of the website
The Citi Mobile App works the same way as the website but is often faster on a phone. read it from the Apple App Store or Google Play, open it, and tap "Log In." Enter your username and password — the same ones you use on citibank.com.
The app also lets you take a photo of a check to deposit it, set up alerts, and lock or unlock your card if it is lost or stolen. Some people find the app easier to use for quick balance checks or payments while on the go.
Setting up two-factor authentication for security
Citi offers two-factor authentication, which adds an extra layer of security to your account. When you turn this on, you have to enter a code sent to your phone or email every time you log in from a new device. This means that even if someone has your password, they cannot get into your account without access to your phone or email.
To set up two-factor authentication, log in to your account, go to Settings or Security, and look for the option to enable it. You choose whether to receive codes by text, email, or through an authentication app. The setup takes a few minutes and is worth doing if you want extra protection.
Frequently Asked Questions
Can I log in to my Costco Anywhere Visa Card through the Costco website?
No. Costco does not host the login for this card. You must log in through Citi at citibank.com or the Citi Mobile App. Costco's website has information about the card but not a way to access your account.
What do I do if I never received my temporary password in the mail?
Call the number on the back of your card and ask Citi to send you a new temporary password or to help you set up your account over the phone. They can also reset your password so you can create a new one right away.
Is it safe to log in on public WiFi?
It is safer to use your phone's data connection or a private WiFi network. If you must use public WiFi, make sure you are on the real Citi website (check the URL starts with https://) and never save your password in your browser.
Can I change my username after I create it?
Most people use their email address as their username, and you cannot change it to something else. If your email address changes, contact Citi customer service and they can help you update your account information.
What if I see a login page that looks like Citi but the web address looks wrong?
Do not log in. This could be a fake website designed to steal your information. Always type citibank.com directly into your browser or use the official Citi Mobile App from the app store. Never click a login link in an email or text message.