Where to find the Children's Place credit card login
The Children's Place credit card is issued by Synchrony Bank, not by Children's Place directly. This means your login portal is on Synchrony's website, not on childrensplace.com. Go to mysynchrony.com and select "Log In" at the top of the page to reach your account.
You can also reach the login from the Children's Place website itself. At the bottom of childrensplace.com, look for the link labeled "Manage Your Credit Card" or "Credit Card Login" — this will redirect you to Synchrony's portal. Either route takes you to the same login page.
If you have the Synchrony mobile app installed on your phone, you can log in there as well. The app is available on iOS and Android, and your username and password are the same as on the website.
Key Takeaways
- Your Children's Place credit card account lives on mysynchrony.com, not on the Children's Place website, because Synchrony Bank issues the card.
- You can reach the Synchrony login from childrensplace.com by clicking the credit card management link at the bottom of the page.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or phone number.
- Once logged in, you can view your balance, make payments, see your statement, and update your account details.
What you need to log in
You will need either your username or the email address associated with your account, plus your password. If you set up your account online when you first got the card, you chose both of these yourself. If your account was set up in-store or by phone, Synchrony may have assigned you a temporary password that you changed on your first login.
If you do not remember your username, you can still log in using the email address tied to your account. Synchrony treats both as valid login credentials, so you have two ways in if you forget one.
Resetting a forgotten password
On the mysynchrony.com login page, click "Forgot Password?" below the password field. Synchrony will ask you to enter your email address or the phone number on file. You will then receive a reset link by email or a code by text message, depending on which method you choose.
Click the link in the email or enter the code on the Synchrony website to create a new password. The reset link or code is usually valid for 24 hours. If it expires, you can request a new one by going through the "Forgot Password?" process again.
If you do not receive the email or text within a few minutes, check your spam folder or confirm that Synchrony has the correct phone number and email address on file. You can call Synchrony customer service at the number on the back of your card to verify your contact details if you are unsure.
What you can do once you are logged in
After logging in, you can view your current balance, available credit, and recent transactions. You can also see your full statement for any month, read or print statements as PDFs, and set up automatic payments or make a one-time payment toward your balance.
The account dashboard also lets you update your mailing address, email address, or phone number. You can change your password, set up account alerts (such as notifications when your balance reaches a certain amount), and view your credit limit and interest rate.
If you cannot log in
If you enter your username and password correctly but the system will not let you in, your account may be temporarily locked for security reasons. This sometimes happens after multiple failed login attempts. Wait 15 to 30 minutes and try again, or call Synchrony customer service to unlock your account manually.
If you are certain your password is correct but login still fails, your account details may have changed or there may be a technical issue on Synchrony's end. Call the customer service number on the back of your card. A representative can confirm your identity and either reset your password or troubleshoot the login problem with you.
Setting up your account for the first time
If you just received your Children's Place credit card and have not yet created an online account, go to mysynchrony.com and click "Enroll Now" or "Create Account" instead of "Log In". You will need your card number, Social Security number, and date of birth to set up your account.
Synchrony will ask you to create a username and password. Choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols — this makes your account more find. After you complete enrollment, you can log in when ready and start managing your account online.
Frequently Asked Questions
Is my Children's Place credit card login the same as my Synchrony Bank login?
Yes. Synchrony issues the Children's Place credit card, so your login credentials work for both. If you have other Synchrony credit cards, you can manage all of them from the same mysynchrony.com account.
Can I log in on the Children's Place app?
The Children's Place mobile app does not have a built-in credit card login. You can log into your account through the Synchrony mobile app or through mysynchrony.com on your phone's web browser instead.
What should I do if I think my account has been hacked?
Call Synchrony customer service when ready at the number on the back of your card. A representative can review your recent transactions, freeze your account if needed, and help you report any unauthorized charges. Do not wait to contact them.
Can I change my username after I create it?
No, Synchrony does not allow you to change your username once it is set. You can change your password, email address, and phone number, but the username stays the same. If you need a different username, you would need to contact Synchrony customer service to discuss your options.
How do I log out of my account?
After you finish managing your account, look for a "Log Out" or "Sign Out" button, usually in the top right corner of the page or in the account menu. Click it to end your session. This is especially important if you are logging in from a shared or public computer.