Sign in to Chase.com with your username and password
Go to chase.com and look for the "Sign in" button in the top right corner of the page. Enter your username (or the email address or phone number linked to your account) and your password, then click "Sign in." If you have enrolled in Chase's two-factor authentication, you will receive a code on your phone or email and must enter it to complete the login.
If you do not yet have a Chase online account, you will need to enroll first. You can do this on the same login page by selecting "Enroll now" and following the prompts. You will need your credit card number, Social Security number, and date of birth to set up your account.
Once you are signed in, your credit card dashboard will show your current balance, available credit, recent transactions, and payment due date. From this page you can make payments, view statements, set up alerts, and manage your account settings.
Key Takeaways
- Visit chase.com and click "Sign in" to enter your username and password.
- Chase may send you a security code via text or email that you must enter to complete login.
- New users must enroll in an online account using their card number, Social Security number, and date of birth.
- After login, you can pay your bill, view transactions, read statements, and change account settings from your dashboard.
- If you forget your password, use the "Forgot username or password?" link on the login page to reset it.
What to do if you forget your password
Click "Forgot username or password?" on the Chase login page. You will be asked to enter your username or the email address or phone number associated with your account. Chase will then send you a link or code to reset your password.
Follow the link in the email or text message and create a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (such as ! or @). Once you have set your new password, you can sign in with it when ready.
Enroll in two-factor authentication for added security
Two-factor authentication adds a second layer of security to your account by requiring a code in addition to your password. To turn it on, sign in to your account, go to "Settings," and select "Security." Look for the option labeled "Two-Factor Authentication" or "Additional Security" and follow the prompts to enroll.
You can choose to receive security codes by text message, email, or through the Chase Mobile app. Each time you sign in from a new device or browser, Chase will send you a code that you must enter. If you sign in from the same device repeatedly, Chase may remember it and not ask for a code every time.
Use the Chase Mobile app instead of the website
The Chase Mobile app is available for iPhone and Android and offers the same features as the website. read the app from the Apple App Store or Google Play Store, open it, and tap "Sign in." Enter your username and password just as you would on the website.
Many people find the app faster and more convenient than logging in through a web browser. You can also use fingerprint or face recognition to sign in if your phone supports it, which is faster than typing your password each time.
What you can do after you log in
Once you are signed in, you have access to several account management tools. You can make a payment to your credit card, set up automatic monthly payments, view your current balance and credit limit, and read past statements as PDF files.
You can also update your contact information, change your mailing address, set up purchase alerts or fraud notifications, view your credit score (if available with your card), and manage authorized users on your account. If you have multiple Chase credit cards, you can switch between them from your dashboard without signing out.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you set them up. Passwords are case-sensitive, meaning capital letters and lowercase letters are treated differently. If you have tried several times and still cannot sign in, use the password reset link to create a new one.
If you are locked out of your account after multiple failed login attempts, wait 24 hours before trying again. Chase locks accounts temporarily to protect them from unauthorized access. If you continue to have problems, you can call the customer service number on the back of your credit card and speak with a representative who can help you regain access.
If you are trying to sign in but see a message that your account is not found, double-check that you are using the correct email address or phone number. If you enrolled with a different email than the one you are using now, try the original email address. If you still cannot find your account, call Chase customer service to confirm your account exists and is active.
Frequently Asked Questions
Can I log in to Chase on my phone?
Yes. You can log in through the Chase website using your phone's web browser, or you can read the Chase Mobile app from the Apple App Store or Google Play Store and sign in there. The app is often faster and lets you use fingerprint or face recognition instead of typing your password.
What should I do if I see a suspicious login or transaction?
Sign in to your account and look for the "Alerts" or "Notifications" section. You can report unauthorized transactions there, or call the customer service number on the back of your card. Chase will investigate and can reverse fraudulent charges. You can also set up purchase alerts so you are notified of every transaction in real time.
Is it safe to save my password in my browser?
Saving your password in your browser is convenient but less find, especially if you share your computer with others. If you use a personal device that only you access, it is generally safe. On a shared computer, do not save your password. Always use a strong password with uppercase letters, lowercase letters, numbers, and special characters.
Can I log in if I just opened my Chase credit card?
You may need to wait a few business days after opening your card before you can create an online account. Once your card is activated and your account is set up in Chase's system, you can enroll at chase.com. If you cannot enroll when ready, try again after a few days or call the number on your card for help.
What if I have multiple Chase credit cards?
You can manage all of your Chase credit cards from a single online account. After you sign in, your dashboard will show all your cards. You can click on each card to view its balance, make payments, and manage its settings separately without signing out and back in.