Where to log in to your Chase Visa Marriott card
You log into your Chase Visa Marriott card through Chase's main online banking portal at chase.com, not through a separate Marriott site. Once you're logged in with your Chase username and password, you'll see all your Chase accounts together, including your Marriott card.
If you don't have a Chase online account yet, you'll need to create one before you can view your card. This takes a few minutes and requires your Social Security number, date of birth, and the card number itself.
Key Takeaways
- Log in at chase.com using your Chase username and password, not through Marriott's website.
- If you're a new cardholder, you must create a Chase online account first, which requires your Social Security number and card details.
- Once logged in, you can view your balance, make payments, see rewards points, and read statements from your card dashboard.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it by email or phone.
- You can also manage your account through the Chase Mobile app, which works on iPhone and Android devices.
Setting up your Chase online account for the first time
When you receive your new Chase Visa Marriott card, you have two ways to create your online account. The fastest is to go to chase.com and click "Enroll now" on the login page, then follow the prompts to set up your username and password.
You'll need to provide your Social Security number, date of birth, and the 16-digit card number from the front of your card. Chase will verify this information against their records. Once verified, you can choose your username (usually an email address works well) and create a password that's at least 8 characters long and includes at least one number.
The second way is to call Chase at the number on the back of your card and ask a representative to help you set up online access. This takes longer but can be useful if you run into trouble during the online enrollment.
Logging in on a computer or tablet
Go to chase.com and look for the login box in the upper right corner of the page. Enter your username and password, then click "Sign in." Chase will ask you to verify your identity with a code sent to your phone or email — this is a security step that happens every time you log in from a new device or browser.
Once you're logged in, your accounts appear on the left side of the screen. Click on your Marriott card to see your current balance, recent transactions, available credit, and rewards points balance. From this screen you can also make a payment, read statements, or change your card settings.
If you have multiple Chase cards or accounts, they all show up in this same login. You can switch between them by clicking on the account name in the left menu.
Using the Chase Mobile app
read the Chase Mobile app from the Apple App Store or Google Play Store. Open the app and tap "Sign in," then enter your Chase username and password. Like the website, the app will send you a verification code the first time you log in on that device.
The mobile app shows the same information as the website — your balance, transactions, and Marriott rewards points. You can also make payments, set up alerts for when your balance reaches a certain amount, and lock or unlock your card if it's lost or stolen.
The app is often faster than the website on a phone, and you can check your account while you're away from home or traveling.
What to do if you can't remember your password
On the chase.com login page, click "Forgot username or password?" Chase will ask you to enter your username or the email address associated with your account. You'll then choose whether to reset your password by email or by phone.
If you choose email, Chase sends you a link that works for 24 hours. Click the link and create a new password. If you choose phone, a Chase representative will call you to verify your identity and help you set a new password over the phone.
If you can't remember your username either, you can use the same "Forgot username or password?" tool — just enter the email address you used when you opened your account, and Chase will send you your username.
Viewing your Marriott rewards points and redeeming them
Once you're logged into your Chase account, click on your Marriott card. On the card details page, you'll see your current Marriott Bonvoy points balance displayed near the top. This updates daily and shows points you've earned from purchases, sign-up bonuses, and other promotions.
To redeem your points, you don't do it through Chase — you log into your Marriott Bonvoy account separately at marriottbonvoy.com. Link your Marriott Bonvoy account to your Chase card in the Marriott app or website, and your points will sync automatically. From there you can book hotel stays, transfer points to airline partners, or use other redemption options Marriott offers.
Your Chase account shows you how many points you have, but Marriott's site is where you actually spend them.
Troubleshooting common login problems
If you see a message that your username or password is incorrect, make sure you're typing it exactly as you created it — passwords are case-sensitive, meaning capital letters matter. If you're still stuck, use the "Forgot username or password?" link to reset it.
If Chase asks for a verification code and you don't receive it, check your spam or junk email folder — sometimes the code email gets filtered there. If you chose to receive the code by text and didn't get it, make sure the phone number on file with Chase is correct. You can update your phone number by calling Chase at the number on the back of your card.
If you see a message that your account is locked, this usually means Chase detected unusual activity for security reasons. Call the number on the back of your card to unlock it. Have your card and a form of ID ready when you call.
Frequently Asked Questions
Can I log into my Marriott Bonvoy account through Chase?
No. Chase and Marriott are separate companies with separate login systems. You log into Chase at chase.com to see your card balance and points total, and you log into Marriott Bonvoy at marriottbonvoy.com to redeem points and manage your hotel reservations. Link the two accounts so your points sync, but you'll use two different logins.
What if I'm locked out of my account?
Call Chase at the number on the back of your card. A representative can verify your identity and unlock your account. Have your card and a government-issued ID ready. Lockouts usually happen when Chase detects suspicious login attempts and are resolved within a few minutes over the phone.
Is it safe to log in on my phone?
Yes, the Chase Mobile app and chase.com both use encryption to protect your information. Make sure you're using the official Chase app from the Apple App Store or Google Play Store, not a third-party app. Never log in on a public WiFi network without a VPN, and always log out when you're finished.
Can I change my username after I create it?
Yes. Log into your Chase account, go to "Profile & Settings," then click "Username" under the Security section. You can change it to a new username and save the change. Your new username takes effect when ready.
What if I have multiple Chase cards?
All your Chase cards and accounts log in under the same username and password. Once you're logged in, you'll see all of them listed on the left side of the screen. Click on any card to view its balance, transactions, and settings. You only need one Chase online account, no matter how many cards you have.