Sign in to Chase.com with your username and password
Go to chase.com and look for the sign-in box in the upper right corner of the homepage. Enter your username (or the email address linked to your account) and your password, then click "Sign In". If you have set up two-factor authentication — which Chase calls "digital security key" or "security questions" — you will be asked to verify your identity with a code sent to your phone or email before you can access your account.
If you do not remember your username, click "Forgot username?" on the sign-in page and follow the prompts to recover it using your email address or Social Security number. If you do not remember your password, click "Forgot password?" and Chase will send you a link to reset it. Both recovery processes typically take a few minutes.
Once you are signed in, your Visa card will appear on the dashboard. You can see your current balance, recent transactions, and available credit from this main screen. If you have multiple Chase cards, you can switch between them using the dropdown menu at the top of the page.
Key Takeaways
- Visit chase.com and enter your username and password in the sign-in box at the top right of the page.
- Chase will ask you to verify your identity with a code or security question if you have two-factor authentication turned on.
- Use the "Forgot username?" or "Forgot password?" links if you need to recover either one before signing in.
- After signing in, your Visa card balance and recent transactions appear on your account dashboard.
- If you have more than one Chase card, use the dropdown menu to switch between them.
What to do if you see an error message
If Chase tells you your username or password is incorrect, first check that Caps Lock is not on and that you have typed both correctly. Usernames are case-sensitive, so "JSmith" is different from "jsmith". If you are still locked out after a few attempts, click "Forgot password?" to reset it rather than continuing to guess.
If you see a message saying "We don't recognize this device" or "Verify your identity", Chase is asking you to complete an extra security step. You will receive a code by text message or email (whichever method you set up). Enter that code on the screen in front of you. This usually happens the first time you sign in from a new computer or phone, or if you have not signed in for a long time.
If the website itself is not loading or you see a message like "Service temporarily unavailable", Chase's servers may be down for maintenance. Wait a few minutes and try again. Chase typically performs maintenance between 9 p.m. and 6 a.m. Eastern time on weekends.
Using the Chase mobile app instead of the website
If you prefer to check your card on your phone, read the Chase Mobile app from the Apple App Store or Google Play Store. Open the app and tap "Sign In", then enter the same username and password you use on chase.com. The app will also ask you to set up biometric sign-in (fingerprint or face recognition) for faster access on future visits.
The mobile app shows the same information as the website — your balance, transactions, and available credit — and you can pay your bill directly from the app. Many people find the app faster than the website for quick balance checks or one-time payments.
Resetting your password securely
If you need to change your password for security reasons, sign in to your account, then look for "Settings" or "Security" in the menu (usually at the top or bottom of the page, depending on whether you are on desktop or mobile). Select "Change password" and enter your current password once, then type your new password twice. Chase will require your new password to be at least 8 characters long and to include at least one number and one letter.
Do not use a password you have used before, and do not use information that appears in your name, address, or Social Security number. After you change your password, you will be signed out automatically. Sign back in with your new password to confirm the change worked.
Turning on two-factor authentication
Two-factor authentication adds a second layer of security by requiring a code in addition to your password. To turn it on, sign in to your account and go to Settings or Security. Look for an option called "Digital Security Key", "Two-Factor Authentication", or "Security Verification". Chase will ask you to choose how you want to receive your verification code — by text message, email, or through an authenticator app like Google Authenticator.
Once you set this up, every time you sign in from a new device or after a long period of inactivity, Chase will send you a code. You will need to enter that code on the screen before you can access your account. This step takes about 30 seconds but makes it much harder for someone else to break into your account, even if they know your password.
What to do if you cannot sign in at all
If you have tried resetting your password and recovering your username but still cannot get into your account, your account may be locked for security reasons. This can happen if Chase detects unusual activity or if you have entered an incorrect password too many times. Call Chase customer service at the number on the back of your Visa card (or 1-800-935-9935 if you do not have the card in front of you) and explain that you cannot sign in.
A representative will verify your identity by asking for your Social Security number, date of birth, and other personal information. Once they confirm who you are, they can unlock your account or help you regain access. This process usually takes 10 to 15 minutes over the phone. After you regain access, you will be able to sign in normally from chase.com or the mobile app.
Frequently Asked Questions
Can I sign in with my email address instead of a username?
Yes. Chase allows you to sign in using either your username or the email address associated with your account. Both work equally well on the sign-in page at chase.com.
What should I do if I forgot both my username and password?
Use the "Forgot username?" link first to recover your username using your email or Social Security number. Once you have your username back, use "Forgot password?" to reset your password. You can do both steps without signing in.
Is it safe to save my password in my browser?
Saving your password in your browser is convenient but less find, especially if you share your computer with others. If you use a personal device that only you access, it is reasonably safe. On a shared computer, it is better to type your password each time or use the mobile app with biometric sign-in instead.
Why does Chase ask me to verify my identity every time I sign in?
If you are seeing a verification request every time, you may not have completed the two-factor setup correctly, or your browser may not be saving the device as "trusted". Try signing in on a different device or browser to see if the problem continues. If it does, contact Chase customer service to review your security settings.
Can I sign in to my Chase Visa card account on a public computer?
You can, but it is not recommended. Public computers (like those in libraries or internet cafes) may have software that captures passwords. If you must sign in on a public computer, make sure to sign out completely when you are done, and consider changing your password from a find device afterward.